STRONGER TOGETHER
We are doing well, enjoying ourselves, and having fun at work!
service with a smile
Engaged employees
Our core values are based on being courageous and developing the business, having a customer focus, and being role models for each other – that is how we create The Responda Group and we succeed thanks to our dedicated employees.
We have created a happy, open, and inclusive work environment where everyone is involved and structured in developing our work. We want our employees to feel strong, secure, and competent in their roles, because everyone has an important mission to fulfill. Collaboration and the joy of work are prerequisites for simply making it fun to go to work. We care about health, sustainability, preventative wellness, and a good work environment.
The work within response and customer service is multifaceted and requires everything from listening and quickly understanding the person making contact to having empathy and a passion for service, as well as system knowledge and upselling.
By exclusively working with incoming calls, we have created a pleasant working environment with low staff turnover. The expertise of our employees is the key to the high quality that permeates the entire organization.
Quotes from some of our employees
”The best thing about working at Responda Group is the variety in my daily tasks and that no two days are the same. As a Team Manager, I get the opportunity to follow my team's development and see employees go from strength to strength, which gives me energy as a leader. The fantastic thing about Responda Group is the freedom with responsibility that we have and that every employee is an important part of reaching our goals. Your contribution makes a difference, and that makes it fun to go to work!”
André Sundqvist, Team Manager
”The best thing about my job as a Switchboard Operator at Responda Group is the camaraderie we share among colleagues – our immediate team and our leaders. We strive for and achieve our goals by focusing on collaboration and working together. There are never any dull moments at Responda Group. Production is always in full swing. We evolve and are ready for anything at any time, solving problems accordingly – always with the customer in focus.”
Emma Jansson, Switchboard Operator
”The best part about my job as a Service Manager at Responda Group is that it is so varied and that you never know what the day will be like and what challenges we need to tackle. At Responda Group, I am constantly learning new things and you can easily follow your own development. We push and support each other.”
Gunilla Thuland, Service Manager
”The best part about working as a switchboard operator is that it is versatile and no two workdays are alike. I get to talk to a lot of wonderful people, connect calls, take messages, or help them in other ways to move forward with their matters. Kalix Tele24 is a fantastic workplace. We have an open and welcoming atmosphere and care about each other. I used to work here before, but after a number of years, I chose to apply back to the company. I really enjoy it here with all my great colleagues.”
Maria Olofsson, Switchboard Operator
”The absolute best thing about my job is the colleagues and that I have a good manager. My job as a telephone operator is independent and we work towards clear goals, which means the days often go by quickly. I really enjoy working at Kalix Tele24, and at the office in Haparanda we have a great atmosphere.”
Laila Gustafsson, Switchboard Operator