{"id":9347,"date":"2023-05-03T15:10:02","date_gmt":"2023-05-03T15:10:02","guid":{"rendered":"https:\/\/respondagroup.se\/?page_id=9347"},"modified":"2026-09-14T12:32:23","modified_gmt":"2026-09-14T12:32:23","slug":"current","status":"publish","type":"page","link":"https:\/\/respondagroup.se\/en\/aktuellt\/","title":{"rendered":"Current"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"9347\" class=\"elementor elementor-9347\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4110c807 elementor-section-full_width elementor-section-height-default elementor-section-height-default exad-glass-effect-no exad-sticky-section-no\" data-id=\"4110c807\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-19295de4 exad-glass-effect-no exad-sticky-section-no\" data-id=\"19295de4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8b5deaf elementor-section-boxed elementor-section-height-default elementor-section-height-default exad-glass-effect-no exad-sticky-section-no\" data-id=\"8b5deaf\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a17c921 exad-glass-effect-no exad-sticky-section-no\" data-id=\"a17c921\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-713e7de exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"713e7de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-xl\">Current trends in customer service &amp; answering services<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-48d7bf2 elementor-section-boxed elementor-section-height-default elementor-section-height-default exad-glass-effect-no exad-sticky-section-no\" data-id=\"48d7bf2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9eae724 exad-glass-effect-no exad-sticky-section-no\" data-id=\"9eae724\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1a17f29 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"1a17f29\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Here we share our experience in response and customer service, and provide valuable tips on how to successfully deliver a great customer experience.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-671b7338 elementor-section-boxed elementor-section-height-default elementor-section-height-default exad-glass-effect-no exad-sticky-section-no\" data-id=\"671b7338\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-39f307b5 exad-glass-effect-no exad-sticky-section-no\" data-id=\"39f307b5\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-41367210 elementor-widget__width-initial elementor-grid-3 elementor-grid-tablet-2 elementor-grid-mobile-1 elementor-posts--thumbnail-top elementor-card-shadow-yes elementor-posts__hover-gradient exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-posts\" data-id=\"41367210\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;cards_columns&quot;:&quot;3&quot;,&quot;cards_columns_tablet&quot;:&quot;2&quot;,&quot;cards_columns_mobile&quot;:&quot;1&quot;,&quot;cards_row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:35,&quot;sizes&quot;:[]},&quot;cards_row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;cards_row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"posts.cards\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-posts-container elementor-posts elementor-posts--skin-cards elementor-grid\" role=\"list\">\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-16665 post type-post status-publish format-standard has-post-thumbnail hentry category-kundservice\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/vad-ar-skillnaden-mellan-outsourcad-och-egen-kundtjanst\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"300\" height=\"150\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2026\/09\/outsourcad-och-egen-kundtjanst-300x150.png\" class=\"attachment-medium size-medium wp-image-16673\" alt=\"the difference between outsourced and in-house customer service\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2026\/09\/outsourcad-och-egen-kundtjanst-300x150.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2026\/09\/outsourcad-och-egen-kundtjanst-1024x512.png 1024w, https:\/\/respondagroup.se\/wp-content\/uploads\/2026\/09\/outsourcad-och-egen-kundtjanst-768x384.png 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2026\/09\/outsourcad-och-egen-kundtjanst-1536x768.png 1536w, https:\/\/respondagroup.se\/wp-content\/uploads\/2026\/09\/outsourcad-och-egen-kundtjanst.png 2000w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Customer Service<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/vad-ar-skillnaden-mellan-outsourcad-och-egen-kundtjanst\/\" >\n\t\t\t\tWhat is the difference between outsourced and in-house customer service?\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>The biggest difference is who is responsible for staffing and daily operations. With an in-house customer service, you hire, train, and manage the employees yourselves.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/vad-ar-skillnaden-mellan-outsourcad-och-egen-kundtjanst\/\" aria-label=\"Read more about Vad \u00e4r skillnaden mellan outsourcad och egen kundtj\u00e4nst?\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-16235 post type-post status-publish format-standard has-post-thumbnail hentry category-ai category-pressmeddelande category-svarsservice\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/vi-lanserar-responda-one-go-nar-kunden-behover-mer-an-svarsservice\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img fetchpriority=\"high\" decoding=\"async\" width=\"300\" height=\"195\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2026\/08\/Responda-One-Go-300x195.png\" class=\"attachment-medium size-medium wp-image-16199\" alt=\"Answer One Go, case management\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2026\/08\/Responda-One-Go-300x195.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2026\/08\/Responda-One-Go.png 768w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">AI<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/vi-lanserar-responda-one-go-nar-kunden-behover-mer-an-svarsservice\/\" >\n\t\t\t\tWe are launching Responda One Go \u2013 when the customer needs more than an answering service\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>What happens when the customer doesn't just need an answer \u2013 but also further help? Now we are launching Responda One Go, a new offering for businesses<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/vi-lanserar-responda-one-go-nar-kunden-behover-mer-an-svarsservice\/\" aria-label=\"Read more about Vi lanserar Responda One Go \u2013 n\u00e4r kunden beh\u00f6ver mer \u00e4n svarsservice\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-16119 post type-post status-publish format-standard has-post-thumbnail hentry category-ai category-kundservice category-svarsservice\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/ai-och-manniska-i-kunddialogen-varfor-hybridmodellen-vinner\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img decoding=\"async\" width=\"300\" height=\"195\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2026\/08\/framtidens-kunddialog-1-300x195.png\" class=\"attachment-medium size-medium wp-image-16126\" alt=\"the customer dialogue of the future\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2026\/08\/framtidens-kunddialog-1-300x195.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2026\/08\/framtidens-kunddialog-1.png 768w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">AI<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/ai-och-manniska-i-kunddialogen-varfor-hybridmodellen-vinner\/\" >\n\t\t\t\tAI and humans in customer dialogue \u2013 why the hybrid model wins\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>The customer service industry is stuck in a false dichotomy: AI or human. But the companies that actually succeed in improving their customer dialogue are doing the exact opposite \u2014 they are building a<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/ai-och-manniska-i-kunddialogen-varfor-hybridmodellen-vinner\/\" aria-label=\"Read more about AI och m\u00e4nniska i kunddialogen \u2013 varf\u00f6r hybridmodellen vinner\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-16073 post type-post status-publish format-standard has-post-thumbnail hentry category-ai category-kundservice category-svarsservice\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/checklista-sa-kommer-du-igang-med-ai-i-kundservice-och-svarsservice\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"234\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2026\/06\/Ai-kundservice-checklista-300x234.png\" class=\"attachment-medium size-medium wp-image-16078\" alt=\"AI customer service checklist\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2026\/06\/Ai-kundservice-checklista-300x234.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2026\/06\/Ai-kundservice-checklista.png 768w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">AI<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/checklista-sa-kommer-du-igang-med-ai-i-kundservice-och-svarsservice\/\" >\n\t\t\t\tChecklist: How to get started with AI in customer service and answering service\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Many companies want to take advantage of AI in customer service, but don't really know where to start. Autumn is a perfect time to review<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/checklista-sa-kommer-du-igang-med-ai-i-kundservice-och-svarsservice\/\" aria-label=\"Read more about Checklista: S\u00e5 kommer du ig\u00e5ng med AI i kundservice och svarsservice\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-15770 post type-post status-publish format-standard has-post-thumbnail hentry category-svarsservice category-tillganglighet\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/ett-tvaminuterssamtal-kan-kosta-en-halvtimmes-arbete\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2026\/06\/2-minuter-blir-25-minuter-300x200.png\" class=\"attachment-medium size-medium wp-image-15776\" alt=\"Focused man\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2026\/06\/2-minuter-blir-25-minuter-300x200.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2026\/06\/2-minuter-blir-25-minuter-768x512.png 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2026\/06\/2-minuter-blir-25-minuter.png 945w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Answering service<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/ett-tvaminuterssamtal-kan-kosta-en-halvtimmes-arbete\/\" >\n\t\t\t\tA two-minute call can cost half an hour of work\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>A two-minute phone call can cost close to half an hour in lost concentration. At the same time, many people are interrupted several times every day. New research shows that<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/ett-tvaminuterssamtal-kan-kosta-en-halvtimmes-arbete\/\" aria-label=\"Read more about Ett tv\u00e5minuterssamtal kan kosta en halvtimmes arbete\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-15695 post type-post status-publish format-standard has-post-thumbnail hentry category-ai category-guide category-svarsservice\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/guide-vanliga-fragor-om-ai\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"237\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2026\/05\/vanliga-fragor-om-Ai-300x237.png\" class=\"attachment-medium size-medium wp-image-15696\" alt=\"frequently asked questions about AI receptionist\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2026\/05\/vanliga-fragor-om-Ai-300x237.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2026\/05\/vanliga-fragor-om-Ai.png 758w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">AI<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/guide-vanliga-fragor-om-ai\/\" >\n\t\t\t\tA guide to technology, implementation, and frequently asked questions\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Many companies are curious about AI \u2013 but also uncertain about how difficult it is to get started. Do you need to build advanced integrations? Train models<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/guide-vanliga-fragor-om-ai\/\" aria-label=\"Read more about En guide till teknik, implementation och vanliga fr\u00e5gor\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-15561 post type-post status-publish format-standard has-post-thumbnail hentry category-ai category-guide category-svarsservice\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/ai-receptionist-sa-missar-du-inga-samtal-och-far-arbetsro\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"237\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2026\/04\/AI-receptionist-300x237.png\" class=\"attachment-medium size-medium wp-image-15566\" alt=\"Happy woman talking on the phone\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2026\/04\/AI-receptionist-300x237.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2026\/04\/AI-receptionist.png 758w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">AI<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/ai-receptionist-sa-missar-du-inga-samtal-och-far-arbetsro\/\" >\n\t\t\t\tAI receptionist: So you never miss a call and get peace of mind at work\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>An AI receptionist makes it possible to be available without being interrupted. In this guide, you will get a practical method for how you with<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/ai-receptionist-sa-missar-du-inga-samtal-och-far-arbetsro\/\" aria-label=\"Read more about AI-receptionist: S\u00e5 missar du inga samtal och f\u00e5r arbetsro\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-14910 post type-post status-publish format-standard has-post-thumbnail hentry category-ai category-svarsservice\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/ai-receptionist-i-kundservice-7-vanliga-misstag-foretag-gor\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"214\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2026\/03\/Ai-receptionist-vanliga-misstag-300x214.png\" class=\"attachment-medium size-medium wp-image-14915\" alt=\"Common mistakes with AI receptionist\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2026\/03\/Ai-receptionist-vanliga-misstag-300x214.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2026\/03\/Ai-receptionist-vanliga-misstag.png 700w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">AI<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/ai-receptionist-i-kundservice-7-vanliga-misstag-foretag-gor\/\" >\n\t\t\t\tAI receptionist in customer service \u2013 7 common mistakes companies make\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>An increasing number of companies are investing in AI-based telephony solutions and AI receptionists to streamline customer service and improve accessibility. With the right solution, companies can answer more calls,<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/ai-receptionist-i-kundservice-7-vanliga-misstag-foretag-gor\/\" aria-label=\"Read more about AI-receptionist i kundservice &#8211; 7 vanliga misstag f\u00f6retag g\u00f6r\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-14737 post type-post status-publish format-standard has-post-thumbnail hentry category-ai category-svarsservice\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/svarsservice-for-advokatbyra\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2026\/02\/advokatbyra-945x630-1-300x200.png\" class=\"attachment-medium size-medium wp-image-14743\" alt=\"law firm\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2026\/02\/advokatbyra-945x630-1-300x200.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2026\/02\/advokatbyra-945x630-1-768x512.png 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2026\/02\/advokatbyra-945x630-1.png 945w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">AI<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/svarsservice-for-advokatbyra\/\" >\n\t\t\t\tAnswering service for law firms: the modern front line \u2013 humans, AI, or hybrid?\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>The front line has become mission-critical For many law firms, the telephone is still the most important gateway to new assignments. It is often here that the first contact takes place \u2013<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/svarsservice-for-advokatbyra\/\" aria-label=\"Read more about Svarsservice f\u00f6r advokatbyr\u00e5: den moderna f\u00f6rstalinjen \u2013 m\u00e4nniskor, AI eller hybrid?\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-13693 post type-post status-publish format-standard has-post-thumbnail hentry category-guide category-videosupport\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/guide-videosupport-for-felanmalan-i-bostader\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2025\/09\/videosupport-945x630-4-300x200.png\" class=\"attachment-medium size-medium wp-image-13695\" alt=\"Video support trouble report, fixing a water leak\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2025\/09\/videosupport-945x630-4-300x200.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2025\/09\/videosupport-945x630-4-768x512.png 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2025\/09\/videosupport-945x630-4.png 945w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Guide<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/guide-videosupport-for-felanmalan-i-bostader\/\" >\n\t\t\t\tGuide: Video support for fault reporting in housing\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>When something doesn't work in the home, the tenant wants to get quick help and feel confident that the matter is taken seriously. With video support, they<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/guide-videosupport-for-felanmalan-i-bostader\/\" aria-label=\"Read more about Guide: Videosupport f\u00f6r felanm\u00e4lan i bost\u00e4der\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-13593 post type-post status-publish format-standard has-post-thumbnail hentry category-callback category-guide\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/guide-sa-satter-du-upp-en-effektiv-callback-funktion\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2025\/08\/guide-callback-945x630-1-300x200.png\" class=\"attachment-medium size-medium wp-image-13598\" alt=\"Callback Guide - Satisfied Customer\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2025\/08\/guide-callback-945x630-1-300x200.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2025\/08\/guide-callback-945x630-1-768x512.png 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2025\/08\/guide-callback-945x630-1.png 945w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Call back<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/guide-sa-satter-du-upp-en-effektiv-callback-funktion\/\" >\n\t\t\t\tGuide: How to set up an effective callback function\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Implementing callback in customer service is a simple way to reduce phone queues, smooth out workloads, and give customers a smoother experience. But for the function<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/guide-sa-satter-du-upp-en-effektiv-callback-funktion\/\" aria-label=\"Read more about Guide: S\u00e5 s\u00e4tter du upp en effektiv callback-funktion\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-13564 post type-post status-publish format-standard has-post-thumbnail hentry category-callback category-kundupplevelse\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/sa-paverkas-kundupplevelsen-av-vantetid-och-vad-du-kan-gora-at-det\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2025\/08\/Vantetid-callback-945x630-1-300x200.png\" class=\"attachment-medium size-medium wp-image-13602\" alt=\"Callback - woman on the phone\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2025\/08\/Vantetid-callback-945x630-1-300x200.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2025\/08\/Vantetid-callback-945x630-1-768x512.png 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2025\/08\/Vantetid-callback-945x630-1.png 945w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Call back<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/sa-paverkas-kundupplevelsen-av-vantetid-och-vad-du-kan-gora-at-det\/\" >\n\t\t\t\tHow wait times impact the customer experience \u2013 and what you can do about it\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Having to wait for help is one of the biggest sources of frustration for customers when contacting customer service. Several studies show that the tolerance for wait time is<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/sa-paverkas-kundupplevelsen-av-vantetid-och-vad-du-kan-gora-at-det\/\" aria-label=\"Read more about S\u00e5 p\u00e5verkas kundupplevelsen av v\u00e4ntetid \u2013 och vad du kan g\u00f6ra \u00e5t det\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-13536 post type-post status-publish format-standard has-post-thumbnail hentry category-automatiserad-kundservice\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/5-vanliga-missforstand-om-automatiserad-kundservice\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"155\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2025\/07\/vanliga-misstag-300x155.png\" class=\"attachment-medium size-medium wp-image-13551\" alt=\"Smart self-service\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2025\/07\/vanliga-misstag-300x155.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2025\/07\/vanliga-misstag-1024x531.png 1024w, https:\/\/respondagroup.se\/wp-content\/uploads\/2025\/07\/vanliga-misstag-768x398.png 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2025\/07\/vanliga-misstag.png 1179w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Automated customer service<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/5-vanliga-missforstand-om-automatiserad-kundservice\/\" >\n\t\t\t\t5 common misunderstandings about automated customer service\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>... and how to avoid them Automation in customer service arouses both curiosity and concerns. Some see it as the future - others as something impersonal and complicated<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/5-vanliga-missforstand-om-automatiserad-kundservice\/\" aria-label=\"Read more about 5 vanliga missf\u00f6rst\u00e5nd om automatiserad kundservice\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-13270 post type-post status-publish format-standard has-post-thumbnail hentry category-teknisk-support\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/kundservice-inom-teknisk-support-en-nyckel-till-effektiv-it-support\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2025\/03\/Teknisk-support-2-300x200.png\" class=\"attachment-medium size-medium wp-image-13278\" alt=\"Technical Support\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2025\/03\/Teknisk-support-2-300x200.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2025\/03\/Teknisk-support-2-768x512.png 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2025\/03\/Teknisk-support-2.png 945w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Technical support<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/kundservice-inom-teknisk-support-en-nyckel-till-effektiv-it-support\/\" >\n\t\t\t\tCustomer service in technical support \u2013 A key to efficient IT support\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>In today's digital world, technical support is a crucial part of businesses that depend on stable IT systems. Effective IT support ensures that technical issues<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/kundservice-inom-teknisk-support-en-nyckel-till-effektiv-it-support\/\" aria-label=\"Read more about Kundservice inom teknisk support \u2013 En nyckel till effektiv IT-support\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-13203 post type-post status-publish format-standard has-post-thumbnail hentry category-ai\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/ai-eller-mansklig-kundservice-sa-valjer-du-ratt-for-ditt-foretag\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"143\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2025\/02\/ai-kundservice-300x143.png\" class=\"attachment-medium size-medium wp-image-13208\" alt=\"AI customer service\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2025\/02\/ai-kundservice-300x143.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2025\/02\/ai-kundservice-768x366.png 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2025\/02\/ai-kundservice.png 945w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">AI<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/ai-eller-mansklig-kundservice-sa-valjer-du-ratt-for-ditt-foretag\/\" >\n\t\t\t\tAI or human customer service? How to choose the right one for your business\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>As customer service evolves, the choice between AI and human customer service agents is becoming increasingly important. The right balance between technology and personal touch can improve the customer experience,<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/ai-eller-mansklig-kundservice-sa-valjer-du-ratt-for-ditt-foretag\/\" aria-label=\"Read more about AI eller m\u00e4nsklig kundservice? S\u00e5 v\u00e4ljer du r\u00e4tt f\u00f6r ditt f\u00f6retag\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-13150 post type-post status-publish format-standard has-post-thumbnail hentry category-merforsaljning\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/merforsaljning-inom-kundservice\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"143\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2025\/02\/Mersalj-945x450-1-300x143.png\" class=\"attachment-medium size-medium wp-image-13156\" alt=\"upsell\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2025\/02\/Mersalj-945x450-1-300x143.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2025\/02\/Mersalj-945x450-1-768x366.png 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2025\/02\/Mersalj-945x450-1.png 945w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Upselling<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/merforsaljning-inom-kundservice\/\" >\n\t\t\t\tUpselling in customer service\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>When it comes to creating successful upselling strategies in customer service, few can inspire as much as Alexander Fagerstr\u00f6m. His experience<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/merforsaljning-inom-kundservice\/\" aria-label=\"Read more about Merf\u00f6rs\u00e4ljning inom kundservice\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-13054 post type-post status-publish format-standard has-post-thumbnail hentry category-trender\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/trender-och-forandringar-som-formar-branschen\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"143\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2025\/01\/Trender-2025-300x143.png\" class=\"attachment-medium size-medium wp-image-13059\" alt=\"customer service answering service\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2025\/01\/Trender-2025-300x143.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2025\/01\/Trender-2025-768x366.png 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2025\/01\/Trender-2025.png 945w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Trendr<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/trender-och-forandringar-som-formar-branschen\/\" >\n\t\t\t\tTrends and changes shaping the industry\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>As we look ahead to 2025, we see a customer service industry in rapid transformation, driven by technological innovation, changing customer behaviors, and a growing focus on efficiency.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/trender-och-forandringar-som-formar-branschen\/\" aria-label=\"Read more about Trender och f\u00f6r\u00e4ndringar som formar branschen\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-13017 post type-post status-publish format-standard has-post-thumbnail hentry category-responda-group\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/responda-group-firar-ett-framgangsrikt-2024-tillvaxt-och-starkt-marknadsposition\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"143\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/12\/kundservice-2024-300x143.png\" class=\"attachment-medium size-medium wp-image-13022\" alt=\"customer service answering service\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/12\/kundservice-2024-300x143.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/12\/kundservice-2024-768x366.png 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/12\/kundservice-2024.png 945w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Responda Group<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/responda-group-firar-ett-framgangsrikt-2024-tillvaxt-och-starkt-marknadsposition\/\" >\n\t\t\t\tResponda Group celebrates a successful 2024: Growth and strengthened market position\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>2024 has been a significant year for Responda Group, with successful initiatives that have strengthened the company's position as a leading player in customer service and answering services in the Nordics.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/responda-group-firar-ett-framgangsrikt-2024-tillvaxt-och-starkt-marknadsposition\/\" aria-label=\"Read more about Responda Group firar ett framg\u00e5ngsrikt 2024: Tillv\u00e4xt och st\u00e4rkt marknadsposition\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-12974 post type-post status-publish format-standard has-post-thumbnail hentry category-kundservice\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/fem-framgangsfaktorer-for-att-lyckas-med-forandringar-i-er-outsourcade-kundserviceverksamhet\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"143\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/12\/framgang-300x143.png\" class=\"attachment-medium size-medium wp-image-12979\" alt=\"outsourced customer service\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/12\/framgang-300x143.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/12\/framgang-768x366.png 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/12\/framgang.png 945w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Customer Service<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/fem-framgangsfaktorer-for-att-lyckas-med-forandringar-i-er-outsourcade-kundserviceverksamhet\/\" >\n\t\t\t\tFive success factors for succeeding with changes in your outsourced customer service operation\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>For your outsourced BPO partnerships to be successful, we have compiled some crucial factors: 1. A knowledgeable and dedicated implementation manager: Sets the pace for the project.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/fem-framgangsfaktorer-for-att-lyckas-med-forandringar-i-er-outsourcade-kundserviceverksamhet\/\" aria-label=\"Read more about Fem framg\u00e5ngsfaktorer f\u00f6r att lyckas med f\u00f6r\u00e4ndringar i er outsourcade kundserviceverksamhet\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-12898 post type-post status-publish format-standard has-post-thumbnail hentry category-kundservice\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/skapa-en-framgangsrik-kundservicestrategi\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"100\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/11\/kundservice-guide-300x100.png\" class=\"attachment-medium size-medium wp-image-12904\" alt=\"customer service guide\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/11\/kundservice-guide-300x100.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/11\/kundservice-guide.png 750w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Customer Service<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/skapa-en-framgangsrik-kundservicestrategi\/\" >\n\t\t\t\tCreate a successful customer service strategy\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Do you want to create a successful customer service strategy that strengthens your company's relationships and drives profitable growth? Our guide gives you valuable insights and concrete tips for<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/skapa-en-framgangsrik-kundservicestrategi\/\" aria-label=\"Read more about Skapa en framg\u00e5ngsrik kundservicestrategi\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-12773 post type-post status-publish format-standard has-post-thumbnail hentry category-kundservice category-kundupplevelse\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/ett-bra-kundmote\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/10\/Ett-lyckat-kundmote-300x200.png\" class=\"attachment-medium size-medium wp-image-12785\" alt=\"outsourcing - a successful customer meeting\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/10\/Ett-lyckat-kundmote-300x200.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/10\/Ett-lyckat-kundmote-768x512.png 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/10\/Ett-lyckat-kundmote.png 945w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Customer Service<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/ett-bra-kundmote\/\" >\n\t\t\t\tA good client meeting\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>A great customer meeting is the cornerstone of long-term customer relationships. To succeed with this, not only a strong customer focus is required, but also the right tools and strategies.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/ett-bra-kundmote\/\" aria-label=\"Read more about Ett bra kundm\u00f6te\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-12746 post type-post status-publish format-standard has-post-thumbnail hentry category-kundservice category-kundupplevelse\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/tips-pa-hur-du-undviker-de-vanliga-misstagen-vid-outsourcing-av-kundservice\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/09\/Vanliga-misstag-och-losningar-1-300x200.png\" class=\"attachment-medium size-medium wp-image-12767\" alt=\"outsourcing customer service\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/09\/Vanliga-misstag-och-losningar-1-300x200.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/09\/Vanliga-misstag-och-losningar-1-768x512.png 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/09\/Vanliga-misstag-och-losningar-1.png 945w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Customer Service<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/tips-pa-hur-du-undviker-de-vanliga-misstagen-vid-outsourcing-av-kundservice\/\" >\n\t\t\t\tHow to avoid the most common mistakes when outsourcing customer service\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Outsourcing customer service can be an effective strategy to improve business efficiency and customer satisfaction, but there are common mistakes that companies often make.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/tips-pa-hur-du-undviker-de-vanliga-misstagen-vid-outsourcing-av-kundservice\/\" aria-label=\"Read more about S\u00e5 undviker du de vanligaste misstagen vid outsourcing av kundservice\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-12712 post type-post status-publish format-standard has-post-thumbnail hentry category-guide category-kundservice\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/upphandla-kundservice\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2022\/11\/Upphandla-kundservice-1-300x200.jpg\" class=\"attachment-medium size-medium wp-image-8692\" alt=\"customer service\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2022\/11\/Upphandla-kundservice-1-300x200.jpg 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2022\/11\/Upphandla-kundservice-1-768x512.jpg 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2022\/11\/Upphandla-kundservice-1.jpg 945w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Guide<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/upphandla-kundservice\/\" >\n\t\t\t\t10 things to consider when procuring customer service\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Are you thinking of procuring a customer service solution? There is a lot to consider when defining requirements before a procurement. We at Responda Group have<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/upphandla-kundservice\/\" aria-label=\"Read more about 10 saker att t\u00e4nka p\u00e5 n\u00e4r du upphandlar kundservice\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-12639 post type-post status-publish format-standard has-post-thumbnail hentry category-kundservice category-kundupplevelse\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/endast-14-av-kundservicearenden-loses-via-sjalvbetjaning\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/08\/sjalvbetjaning-300x200.png\" class=\"attachment-medium size-medium wp-image-12640\" alt=\"customer service self-service\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/08\/sjalvbetjaning-300x200.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/08\/sjalvbetjaning-768x512.png 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/08\/sjalvbetjaning.png 945w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Customer Service<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/endast-14-av-kundservicearenden-loses-via-sjalvbetjaning\/\" >\n\t\t\t\tSurvey: Only 14% of customer service issues are resolved entirely through self-service\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Although many companies have made major investments in self-service, a new study by Gartner shows that only 14% of customer service issues could be completely resolved<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/endast-14-av-kundservicearenden-loses-via-sjalvbetjaning\/\" aria-label=\"Read more about Unders\u00f6kning: Endast 14% av kundservice\u00e4renden l\u00f6ses helt via sj\u00e4lvbetj\u00e4ning\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-12609 post type-post status-publish format-standard has-post-thumbnail hentry category-responda-group\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/marknadsledande-responda-group-en-entreprenorsresa\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/08\/Joakim-Ogren-300x200.png\" class=\"attachment-medium size-medium wp-image-12610\" alt=\"Joakim \u00d6gren\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/08\/Joakim-Ogren-300x200.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/08\/Joakim-Ogren-768x512.png 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/08\/Joakim-Ogren.png 945w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Responda Group<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/marknadsledande-responda-group-en-entreprenorsresa\/\" >\n\t\t\t\tResponda Group \u2013 From small business to market leader \u2013 An entrepreneurial journey\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>In 2008, Joakim \u00d6gren, together with Magnus Johannessen, founded Responda with the vision of bringing the answering service industry into the digital era. With technical expertise and a strong<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/marknadsledande-responda-group-en-entreprenorsresa\/\" aria-label=\"Read more about Responda Group &#8211; Fr\u00e5n sm\u00e5f\u00f6retag till marknadsledande \u2013 En entrepren\u00f6rsresa\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-12516 post type-post status-publish format-standard has-post-thumbnail hentry category-guide category-kundservice\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/tips-att-tanka-pa-vid-outsourcing-av-kundservice\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/07\/bilder-for-bloggen-300x200.png\" class=\"attachment-medium size-medium wp-image-12517\" alt=\"Customer Service\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/07\/bilder-for-bloggen-300x200.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/07\/bilder-for-bloggen-768x512.png 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/07\/bilder-for-bloggen.png 945w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Guide<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/tips-att-tanka-pa-vid-outsourcing-av-kundservice\/\" >\n\t\t\t\tTips to keep in mind when outsourcing customer service\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>After many years in the industry, we have seen the most common mistakes companies make when outsourcing all or part of their customer service to a<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/tips-att-tanka-pa-vid-outsourcing-av-kundservice\/\" aria-label=\"Read more about Tips att t\u00e4nka p\u00e5 vid outsourcing av kundservice\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-12485 post type-post status-publish format-standard has-post-thumbnail hentry category-kundservice category-trender\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/fran-reaktiv-till-proaktiv-kundservice-sa-moter-du-framtidens-kundforvantningar\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/06\/Vi-ar-responda-group-1-300x200.png\" class=\"attachment-medium size-medium wp-image-12449\" alt=\"customer service answering service\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/06\/Vi-ar-responda-group-1-300x200.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/06\/Vi-ar-responda-group-1-768x512.png 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/06\/Vi-ar-responda-group-1.png 945w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Customer Service<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/fran-reaktiv-till-proaktiv-kundservice-sa-moter-du-framtidens-kundforvantningar\/\" >\n\t\t\t\tFrom reactive to proactive customer service: How to meet future customer expectations\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Today's customers expect to be informed about everything related to their products and services. By proactively offering relevant information at the right time, you can<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/fran-reaktiv-till-proaktiv-kundservice-sa-moter-du-framtidens-kundforvantningar\/\" aria-label=\"Read more about Fr\u00e5n reaktiv till proaktiv kundservice: S\u00e5 m\u00f6ter du framtidens kundf\u00f6rv\u00e4ntningar\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-12029 post type-post status-publish format-standard has-post-thumbnail hentry category-guide category-kundupplevelse\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/5-tips-for-att-oka-tillgangligheten-for-dina-kunder\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/05\/oka-tillgangligheten-300x200.png\" class=\"attachment-medium size-medium wp-image-12035\" alt=\"increase availability answering service\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/05\/oka-tillgangligheten-300x200.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/05\/oka-tillgangligheten-768x512.png 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/05\/oka-tillgangligheten.png 945w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Guide<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/5-tips-for-att-oka-tillgangligheten-for-dina-kunder\/\" >\n\t\t\t\t5 tips to increase accessibility for your customers\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>With over 30 years of experience in improving accessibility for our clients and delivering outstanding service to their customers, we have gathered our best tips<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/5-tips-for-att-oka-tillgangligheten-for-dina-kunder\/\" aria-label=\"Read more about 5 tips f\u00f6r att \u00f6ka tillg\u00e4ngligheten f\u00f6r dina kunder\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-11007 post type-post status-publish format-standard has-post-thumbnail hentry category-guide category-merforsaljning\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/5-tips-oka-merforsaljningen\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/04\/salj-45x630-1-300x200.png\" class=\"attachment-medium size-medium wp-image-11016\" alt=\"sell more customer service\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/04\/salj-45x630-1-300x200.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/04\/salj-45x630-1-768x512.png 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/04\/salj-45x630-1.png 945w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Guide<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/5-tips-oka-merforsaljningen\/\" >\n\t\t\t\tIncrease upselling in customer service\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>There are a variety of ways for a customer service department to work with upselling and anti-churn without the customer feeling like they are being forced into something<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/5-tips-oka-merforsaljningen\/\" aria-label=\"Read more about \u00d6ka merf\u00f6rs\u00e4ljningen i kundtj\u00e4nst\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-10957 post type-post status-publish format-standard has-post-thumbnail hentry category-kundservice category-trender\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/svenskar-staller-hogre-krav-pa-kundservice\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/03\/kundservice-och-kundnojdhet-300x200.png\" class=\"attachment-medium size-medium wp-image-10959\" alt=\"customer service customer satisfaction\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/03\/kundservice-och-kundnojdhet-300x200.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/03\/kundservice-och-kundnojdhet-768x512.png 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/03\/kundservice-och-kundnojdhet.png 945w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Customer Service<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/svenskar-staller-hogre-krav-pa-kundservice\/\" >\n\t\t\t\tSwedes have higher demands on customer service\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>The Swedish Quality Index (SKI) recently published Sverigekollen 2023, a report that provides an overview of customer behaviors during the past year. In a world characterized by crisis<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/svenskar-staller-hogre-krav-pa-kundservice\/\" aria-label=\"Read more about Svenskar st\u00e4ller h\u00f6gre krav p\u00e5 kundservice\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-10861 post type-post status-publish format-standard has-post-thumbnail hentry category-it-support\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/outsourcing-av-it-support\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/02\/IT-support-300x200.png\" class=\"attachment-medium size-medium wp-image-10867\" alt=\"IT support\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/02\/IT-support-300x200.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/02\/IT-support-768x512.png 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/02\/IT-support.png 945w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">IT support<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/outsourcing-av-it-support\/\" >\n\t\t\t\tOutsourcing IT support: A strategic opportunity for efficient business operations\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Outsourcing of IT support has become increasingly common and many are considering outsourcing their IT support completely or partially to optimize costs, increase flexibility<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/outsourcing-av-it-support\/\" aria-label=\"Read more about Outsourcing av IT support: En strategisk m\u00f6jlighet f\u00f6r en effektiv verksamhet\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-10695 post type-post status-publish format-standard has-post-thumbnail hentry category-kundservice category-kundupplevelse\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/omvandla-kundklagomal-till-mojligheter\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/01\/Bilder-945x630-1-300x200.png\" class=\"attachment-medium size-medium wp-image-10696\" alt=\"customer service converting customer complaints\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/01\/Bilder-945x630-1-300x200.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/01\/Bilder-945x630-1-768x512.png 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/01\/Bilder-945x630-1.png 945w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Customer Service<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/omvandla-kundklagomal-till-mojligheter\/\" >\n\t\t\t\tTurn customer complaints into opportunities\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Receiving customer complaints is inevitable in any business. But instead of just viewing them as problems to solve, smart companies view complaints as valuable<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/omvandla-kundklagomal-till-mojligheter\/\" aria-label=\"Read more about Omvandla kundklagom\u00e5l till m\u00f6jligheter\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-10516 post type-post status-publish format-standard has-post-thumbnail hentry category-trender\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/trender-inom-kundservice\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/12\/Trender-kundservice-1-300x200.png\" class=\"attachment-medium size-medium wp-image-10534\" alt=\"Customer service trends\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/12\/Trender-kundservice-1-300x200.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/12\/Trender-kundservice-1-768x512.png 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/12\/Trender-kundservice-1.png 945w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Trendr<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/trender-inom-kundservice\/\" >\n\t\t\t\tWhat is happening in the industry and what trends will we see more of?\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Generally, we see several trends affecting how companies manage their business processes and how and what companies choose to outsource. A central trend that<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/trender-inom-kundservice\/\" aria-label=\"Read more about Vad h\u00e4nder inom branschen och vilka trender kommer vi att se mer av?\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-10141 post type-post status-publish format-standard has-post-thumbnail hentry category-kundservice category-outsourcing category-tillganglighet\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/sakra-er-tillganglighet-med-outsourcad-kundservice\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/11\/Outsourcad-kundservice-300x200.png\" class=\"attachment-medium size-medium wp-image-10156\" alt=\"Outsourced customer service\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/11\/Outsourcad-kundservice-300x200.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/11\/Outsourcad-kundservice-768x512.png 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/11\/Outsourcad-kundservice.png 945w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Customer Service<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/sakra-er-tillganglighet-med-outsourcad-kundservice\/\" >\n\t\t\t\tSecure your availability with outsourced customer service\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>During major campaigns such as Black Friday or the holiday travel season, the number of customer inquiries also increases, ranging from returns and invoice questions to complaints.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/sakra-er-tillganglighet-med-outsourcad-kundservice\/\" aria-label=\"Read more about S\u00e4kra er tillg\u00e4nglighet med outsourcad kundservice\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-9791 post type-post status-publish format-standard has-post-thumbnail hentry category-kundservice category-outsourcing category-tidsbokning\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/effektiv-kundservice-for-fordon-och-verkstadsbranschen\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/10\/Kundservice-dackbyte-300x200.png\" class=\"attachment-medium size-medium wp-image-9792\" alt=\"customer service - tire change\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/10\/Kundservice-dackbyte-300x200.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/10\/Kundservice-dackbyte-768x512.png 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/10\/Kundservice-dackbyte.png 945w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Customer Service<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/effektiv-kundservice-for-fordon-och-verkstadsbranschen\/\" >\n\t\t\t\tEffective customer service for the automotive and workshop industry\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>It is soon time to change tires, and with that, the intense tire season kicks off. We at Responda Group help you in the automotive sector<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/effektiv-kundservice-for-fordon-och-verkstadsbranschen\/\" aria-label=\"Read more about Effektiv kundservice f\u00f6r fordon- och verkstadsbranschen\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-9727 post type-post status-publish format-standard has-post-thumbnail hentry category-guide category-kundservice category-outsourcing\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/varfor-ar-losta-arenden-vid-forsta-kontakten-en-vardefull-kpi-inom-kundservice\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/09\/KPI-losta-arenden-300x200.png\" class=\"attachment-medium size-medium wp-image-9729\" alt=\"KPI evaluate customer service\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/09\/KPI-losta-arenden-300x200.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/09\/KPI-losta-arenden-768x512.png 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/09\/KPI-losta-arenden.png 945w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Guide<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/varfor-ar-losta-arenden-vid-forsta-kontakten-en-vardefull-kpi-inom-kundservice\/\" >\n\t\t\t\tWhy is \u201dFirst Contact Resolution\u201d a valuable KPI in customer service?\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>There are several KPIs that are important to consider when measuring and evaluating your customer service. The most common ones are CES, CSAT, and NPS.<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/varfor-ar-losta-arenden-vid-forsta-kontakten-en-vardefull-kpi-inom-kundservice\/\" aria-label=\"Read more about Varf\u00f6r \u00e4r &#8221;L\u00f6sta \u00e4renden vid f\u00f6rsta kontakten&#8221; en v\u00e4rdefull KPI inom kundservice?\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-9679 post type-post status-publish format-standard has-post-thumbnail hentry category-kundservice category-outsourcing\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/ar-digitalisering-ett-hot-mot-outsourcingbranschen\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/08\/Digitalisering-inom-outsourcing-300x200.png\" class=\"attachment-medium size-medium wp-image-9680\" alt=\"Digitalization outsourcing\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/08\/Digitalisering-inom-outsourcing-300x200.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/08\/Digitalisering-inom-outsourcing-768x512.png 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/08\/Digitalisering-inom-outsourcing.png 945w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Customer Service<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/ar-digitalisering-ett-hot-mot-outsourcingbranschen\/\" >\n\t\t\t\tIs digitalization a threat to outsourcing?\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Digitalization can potentially threaten traditional outsourcing, e.g., by automating tasks. By automating certain tasks using digital solutions, the need for outsourcing<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/ar-digitalisering-ett-hot-mot-outsourcingbranschen\/\" aria-label=\"Read more about \u00c4r digitalisering ett hot mot outsourcing?\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-9673 post type-post status-publish format-standard has-post-thumbnail hentry category-digitalisering category-guide\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/vad-kravs-for-att-lyckas-med-digitalisering\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/08\/Digitalisering-300x200.png\" class=\"attachment-medium size-medium wp-image-9674\" alt=\"What is required to succeed with digitalization\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/08\/Digitalisering-300x200.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/08\/Digitalisering-768x512.png 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/08\/Digitalisering.png 945w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Digitization<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/vad-kravs-for-att-lyckas-med-digitalisering\/\" >\n\t\t\t\tWhat is required to succeed with digitalization?\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>To succeed with digitalization, a well-planned and strategically executed process involving several important factors is required. Where the most important is to have the customer in<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/vad-kravs-for-att-lyckas-med-digitalisering\/\" aria-label=\"Read more about Vad kr\u00e4vs f\u00f6r att lyckas med digitalisering?\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-9610 post type-post status-publish format-standard has-post-thumbnail hentry category-kundservice category-kundupplevelse\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/brister-i-kunderservicen-ar-ett-stort-problem-for-konsumenter\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/08\/Vi-hjalper-er-forbattra-er-kundservice-300x200.png\" class=\"attachment-medium size-medium wp-image-9620\" alt=\"\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/08\/Vi-hjalper-er-forbattra-er-kundservice-300x200.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/08\/Vi-hjalper-er-forbattra-er-kundservice-768x512.png 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/08\/Vi-hjalper-er-forbattra-er-kundservice.png 945w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Customer Service<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/brister-i-kunderservicen-ar-ett-stort-problem-for-konsumenter\/\" >\n\t\t\t\tShortcomings in customer service are a major problem for consumers\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>The Swedish Consumer Agency's latest survey* shows that shortcomings in customer service are a major problem for consumers. Above all, it is the accessibility that is lacking at many companies. Of<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/brister-i-kunderservicen-ar-ett-stort-problem-for-konsumenter\/\" aria-label=\"Read more about Brister i kundservicen \u00e4r ett stort problem f\u00f6r konsumenter\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-9555 post type-post status-publish format-standard has-post-thumbnail hentry category-kundservice category-kundupplevelse\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/engagemanget-for-kundupplevelsen-hjalper-dig-att-leverera-kundservice-i-varldsklass\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/06\/Kundservice-och-kundupplevelse-300x200.png\" class=\"attachment-medium size-medium wp-image-9556\" alt=\"customer service and customer experience\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/06\/Kundservice-och-kundupplevelse-300x200.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/06\/Kundservice-och-kundupplevelse-768x512.png 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/06\/Kundservice-och-kundupplevelse.png 945w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Customer Service<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/engagemanget-for-kundupplevelsen-hjalper-dig-att-leverera-kundservice-i-varldsklass\/\" >\n\t\t\t\tThe commitment to customer experience helps you deliver world-class customer service\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Companies that focus on making their customer service value-creating also create a culture where employees feel involved and valued, and they also see their role<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/engagemanget-for-kundupplevelsen-hjalper-dig-att-leverera-kundservice-i-varldsklass\/\" aria-label=\"Read more about Engagemanget f\u00f6r kundupplevelsen hj\u00e4lper dig att leverera kundservice i v\u00e4rldsklass\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-9561 post type-post status-publish format-standard has-post-thumbnail hentry category-guide category-kundupplevelse\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/vad-ar-bra-matt-for-att-mata-kundupplevelse\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/06\/Mata-kundupplevelse-300x200.png\" class=\"attachment-medium size-medium wp-image-9562\" alt=\"Measure customer experience\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/06\/Mata-kundupplevelse-300x200.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/06\/Mata-kundupplevelse-768x512.png 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/06\/Mata-kundupplevelse.png 945w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Guide<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/vad-ar-bra-matt-for-att-mata-kundupplevelse\/\" >\n\t\t\t\tWhat are good metrics for measuring customer experience?\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>The first step in improving the customer experience and managing its many components is to compare the aspects of the customer experience that matter most. A good way<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/vad-ar-bra-matt-for-att-mata-kundupplevelse\/\" aria-label=\"Read more about Vad \u00e4r bra m\u00e5tt f\u00f6r att m\u00e4ta kundupplevelse?\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-9510 post type-post status-publish format-standard has-post-thumbnail hentry category-kundservice category-kundupplevelse\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/vad-ar-skillnaden-mellan-kundservice-och-kundupplevelse\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/06\/Kundupplevelse-300x200.png\" class=\"attachment-medium size-medium wp-image-9511\" alt=\"Customer experience\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/06\/Kundupplevelse-300x200.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/06\/Kundupplevelse-768x512.png 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/06\/Kundupplevelse.png 945w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Customer Service<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/vad-ar-skillnaden-mellan-kundservice-och-kundupplevelse\/\" >\n\t\t\t\tWhat is the difference between customer service and customer experience?\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Summarizing the difference between customer service and customer experience is simple: customer service is a single event within the customer journey, i.e. when the customer wants to get support and contact, while<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/vad-ar-skillnaden-mellan-kundservice-och-kundupplevelse\/\" aria-label=\"Read more about Vad \u00e4r skillnaden mellan kundservice och kundupplevelse?\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-9503 post type-post status-publish format-standard has-post-thumbnail hentry category-cx category-kundupplevelse\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/vad-innebar-en-modern-kundupplevelse-eller-cx\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/04\/Christine-S-300x200.png\" class=\"attachment-medium size-medium wp-image-9251\" alt=\"Christine Customer Service Expert\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/04\/Christine-S-300x200.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/04\/Christine-S-768x512.png 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/04\/Christine-S.png 945w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">CX<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/vad-innebar-en-modern-kundupplevelse-eller-cx\/\" >\n\t\t\t\tWhat does a modern customer experience or CX mean?\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>There is a lot of talk about CX right now, but what is it and what does it mean? We asked Responda Group's customer service expert, Christine Sivertsson, to tell us more about<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/vad-innebar-en-modern-kundupplevelse-eller-cx\/\" aria-label=\"Read more about Vad inneb\u00e4r en modern kundupplevelse eller CX?\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-9405 post type-post status-publish format-standard has-post-thumbnail hentry category-kundservice category-kundupplevelse category-outsourcing\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/kundservice-vs-kundupplevelse-hur-skapar-man-en-helhet\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/05\/Kundupplevelse-o-kundservice-300x200.png\" class=\"attachment-medium size-medium wp-image-9406\" alt=\"customer experience vs customer service\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/05\/Kundupplevelse-o-kundservice-300x200.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/05\/Kundupplevelse-o-kundservice-768x512.png 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/05\/Kundupplevelse-o-kundservice.png 945w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Customer Service<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/kundservice-vs-kundupplevelse-hur-skapar-man-en-helhet\/\" >\n\t\t\t\tCustomer service vs. customer experience \u2013 how do you create a holistic approach?\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>Historically, the concept of customer experience has been seen solely as the responsibility of the contact center, but today more and more people understand the importance of customer experience being an integrated part of the entire<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/kundservice-vs-kundupplevelse-hur-skapar-man-en-helhet\/\" aria-label=\"Read more about Kundservice vs kundupplevelse \u2013 hur skapar man en helhet?\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-9242 post type-post status-publish format-standard has-post-thumbnail hentry category-guide category-kundservice category-kundupplevelse\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/aht-en-forlegad-kpi-eller-ett-viktigt-verktyg\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/04\/Christine-945x630-1-300x200.png\" class=\"attachment-medium size-medium wp-image-9292\" alt=\"Christine Expert in Customer Service\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/04\/Christine-945x630-1-300x200.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/04\/Christine-945x630-1-768x512.png 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/04\/Christine-945x630-1.png 945w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Guide<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/aht-en-forlegad-kpi-eller-ett-viktigt-verktyg\/\" >\n\t\t\t\tAHT \u2013 an outdated KPI or an important tool?\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>AHT (Average Handling Time) has long been an important tool for contact centers to measure the handling time for the task, the case type, and the individual, but has the metric played<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/aht-en-forlegad-kpi-eller-ett-viktigt-verktyg\/\" aria-label=\"Read more about AHT \u2013 en f\u00f6rlegad KPI eller ett viktigt verktyg?\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<article class=\"elementor-post elementor-grid-item post-9012 post type-post status-publish format-standard has-post-thumbnail hentry category-outsourcing\" role=\"listitem\">\n\t\t\t<div class=\"elementor-post__card\">\n\t\t\t\t<a class=\"elementor-post__thumbnail__link\" href=\"https:\/\/respondagroup.se\/en\/fordelar-med-att-outsourca-under-en-lagkonjunktur\/\" tabindex=\"-1\" ><div class=\"elementor-post__thumbnail\"><img loading=\"lazy\" decoding=\"async\" width=\"300\" height=\"200\" src=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/02\/Outsourcing-300x200.png\" class=\"attachment-medium size-medium wp-image-9018\" alt=\"Outsourcing\" srcset=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/02\/Outsourcing-300x200.png 300w, https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/02\/Outsourcing-768x512.png 768w, https:\/\/respondagroup.se\/wp-content\/uploads\/2023\/02\/Outsourcing.png 945w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/div><\/a>\n\t\t\t\t<div class=\"elementor-post__badge\">Outsourcing<\/div>\n\t\t\t\t<div class=\"elementor-post__text\">\n\t\t\t\t<h2 class=\"elementor-post__title\">\n\t\t\t<a href=\"https:\/\/respondagroup.se\/en\/fordelar-med-att-outsourca-under-en-lagkonjunktur\/\" >\n\t\t\t\tBenefits of outsourcing during a recession\t\t\t<\/a>\n\t\t<\/h2>\n\t\t\t\t<div class=\"elementor-post__excerpt\">\n\t\t\t<p>During a recession, many people look at how they can cut costs and get more flexible solutions. Outsourcing the functions<\/p>\n\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-post__read-more-wrapper\">\n\t\t\n\t\t<a class=\"elementor-post__read-more\" href=\"https:\/\/respondagroup.se\/en\/fordelar-med-att-outsourca-under-en-lagkonjunktur\/\" aria-label=\"Read more about F\u00f6rdelar med att outsourca under en l\u00e5gkonjunktur\" tabindex=\"-1\" >\n\t\t\tRead the full news story\t\t<\/a>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/article>\n\t\t\t\t<\/div>\n\t\t\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-547e622 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default exad-glass-effect-no exad-sticky-section-no\" data-id=\"547e622\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-e363a92 exad-glass-effect-no exad-sticky-section-no\" data-id=\"e363a92\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a374fc2 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-menu-anchor\" data-id=\"a374fc2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"kontakt\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-11fda8a exad-sticky-section-no exad-glass-effect-no elementor-invisible elementor-widget elementor-widget-heading\" data-id=\"11fda8a\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;_animation&quot;:&quot;fadeIn&quot;}\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Contact Us<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-76cd909 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default exad-glass-effect-no exad-sticky-section-no\" data-id=\"76cd909\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-2a27e8e exad-glass-effect-no exad-sticky-section-no\" data-id=\"2a27e8e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-327d9ad exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-html\" data-id=\"327d9ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div\n        data-form-id='0142a28b-dcec-ee11-a204-6045bd896e2f'\n        data-form-api-url='https:\/\/public-eur.mkt.dynamics.com\/api\/v1.0\/orgs\/a6da6e2a-dcc3-4d5b-95fe-c10afdd5d50d\/landingpageforms'\n        data-cached-form-url='https:\/\/assets-eur.mkt.dynamics.com\/a6da6e2a-dcc3-4d5b-95fe-c10afdd5d50d\/digitalassets\/forms\/0142a28b-dcec-ee11-a204-6045bd896e2f' ><\/div>\n        <script src = 'https:\/\/cxppusa1formui01cdnsa01-endpoint.azureedge.net\/eur\/FormLoader\/FormLoader.bundle.js' ><\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-623728f exad-glass-effect-no exad-sticky-section-no\" data-id=\"623728f\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4de6203 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-icon-box\" data-id=\"4de6203\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"tel:%2008-120%20420%2000\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"08-120 420 00\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"lucide lucide-phone\" width=\"24\" height=\"24\" viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"#FFFFFF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M13.832 16.568a1 1 0 0 0 1.213-.303l.355-.465A2 2 0 0 1 17 15h3a2 2 0 0 1 2 2v3a2 2 0 0 1-2 2A18 18 0 0 1 2 4a2 2 0 0 1 2-2h3a2 2 0 0 1 2 2v3a2 2 0 0 1-.8 1.6l-.468.351a1 1 0 0 0-.292 1.233 14 14 0 0 0 6.392 6.384\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"tel:%2008-120%20420%2000\" >\n\t\t\t\t\t\t\t08-120 420 00\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b88fae exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"5b88fae\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Open 24 hours<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f40fadc exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"f40fadc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Email\u00a0 <\/strong><a href=\"mailto:info@respondagroup.com\">info@respondagroup.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Aktuellt inom kundservice &amp; svarsservice H\u00e4r delar vi med oss av v\u00e5r erfarenhet inom svars- och kundservice samt ger v\u00e4rdefulla tips f\u00f6r hur man lyckas leverera en bra kundupplevelse. Kontakta oss 08-120 420 00 \u00d6ppet dygnet runt E-post\u00a0 info@respondagroup.com<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center 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