{"id":12639,"date":"2024-08-26T07:01:06","date_gmt":"2024-08-26T07:01:06","guid":{"rendered":"https:\/\/respondagroup.se\/?p=12639"},"modified":"2026-09-09T10:55:46","modified_gmt":"2026-09-09T10:55:46","slug":"only-14-of-customer-service-cases-are-resolved-via-self-service","status":"publish","type":"post","link":"https:\/\/respondagroup.se\/en\/endast-14-av-kundservicearenden-loses-via-sjalvbetjaning\/","title":{"rendered":"Survey: Only 14% of customer service issues are resolved entirely through self-service"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"12639\" class=\"elementor elementor-12639\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f047386 elementor-section-boxed elementor-section-height-default elementor-section-height-default exad-glass-effect-no exad-sticky-section-no\" data-id=\"f047386\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1fce92e exad-glass-effect-no exad-sticky-section-no\" data-id=\"1fce92e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-245461f exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"245461f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Trots att m\u00e5nga f\u00f6retag har gjort stora investeringar i sj\u00e4lvbetj\u00e4ningstj\u00e4nster s\u00e5 visar en ny unders\u00f6kning fr\u00e5n Gartner att endast 14% av kundservice\u00e4renden kunde l\u00f6sas helt via sj\u00e4lvbetj\u00e4ningstj\u00e4nster. \u00c4ven f\u00f6r enkla problem lyckas bara 36% av kunderna l\u00f6sa sina \u00e4renden utan att beh\u00f6va kontakta f\u00f6retaget kundservice.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d02037c exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"d02037c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Unders\u00f6kningen, som omfattade \u00f6ver 5 700 kunder, visar att m\u00e5nga anv\u00e4ndare upplever att f\u00f6retagen inte f\u00f6rst\u00e5r deras behov, vilket ofta leder till frustration. Den vanligaste orsaken till att sj\u00e4lvbetj\u00e4ning misslyckas \u00e4r att kunderna inte hittar relevant information f\u00f6r att l\u00f6sa sina problem.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2e1ecad exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"2e1ecad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h4>Unders\u00f6kningen visar att f\u00f6retag kan f\u00f6rb\u00e4ttrar sina sj\u00e4lvbetj\u00e4ningstj\u00e4nster genom att:<\/h4>\n<ul>\n \t<br><p><\/p>\n<li style=\"list-style-type: none;\">\n<ul>\n<li><strong>Ut\u00f6ka och underh\u00e5lla inneh\u00e5ll:<\/strong> Involvera kundtj\u00e4nstmedarbetare i att skapa inneh\u00e5llet, s\u00e5 att de kan bidra med kunskap som en del av probleml\u00f6sningsprocessen, snarare \u00e4n som en separat uppgift.<\/li>\n<li><strong>Investera i proaktiva l\u00f6sningar:<\/strong> &nbsp;Anv\u00e4nd kunddata f\u00f6r att f\u00f6rutse kundens behov och bli mer proaktiv.<\/li>\n<li><strong>F\u00f6renkla l\u00f6sningsprocessen:<\/strong>&nbsp;Placera\n     en digital guide, exempelvis en chattbot, centralt p\u00e5 hemsidan som kan\n     hj\u00e4lpa till och underl\u00e4tta f\u00f6r kunden att l\u00f6sa sitt \u00e4rende<b style=\"font-style: inherit; background-color: var(--ast-global-color-4); color: var(--ast-global-color-3);\">.<\/b><\/li>\n<li><strong>Kontinuerligt utv\u00e4rdera och f\u00f6rb\u00e4ttra inneh\u00e5llet:<\/strong> &nbsp;Etablera processer f\u00f6r att f\u00f6rb\u00e4ttra kvalit\u00e9n p\u00e5 inneh\u00e5llet, till exempel genom att l\u00e5ta b\u00e5de kunder och medarbetare flagga inneh\u00e5ll som beh\u00f6vs f\u00f6rb\u00e4ttras.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3cd90a9 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"3cd90a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"MsoNormal\">Resultaten belyser vikten av att f\u00f6rfina och anpassar sina\nsj\u00e4lvbetj\u00e4ningstj\u00e4nster f\u00f6r att b\u00e4ttre m\u00f6ta kundernas f\u00f6rv\u00e4ntningar och behov.<o:p><\/o:p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-01bb4d2 elementor-section-boxed elementor-section-height-default elementor-section-height-default exad-glass-effect-no exad-sticky-section-no\" data-id=\"01bb4d2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-fd9e9b9 exad-glass-effect-no exad-sticky-section-no\" data-id=\"fd9e9b9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-49afc26 elementor-share-buttons--skin-flat elementor-grid-mobile-1 elementor-share-buttons--view-icon elementor-share-buttons--shape-circle elementor-share-buttons--color-custom elementor-grid-0 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-share-buttons\" data-id=\"49afc26\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_linkedin\" role=\"button\" tabindex=\"0\" aria-label=\"Dela p\u00e5 linkedin\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-linkedin\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_print\" role=\"button\" tabindex=\"0\" aria-label=\"Dela p\u00e5 print\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fas fa-print\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_email\" role=\"button\" tabindex=\"0\" aria-label=\"Dela p\u00e5 email\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fas fa-envelope\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7917143 elementor-align-center exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-button\" data-id=\"7917143\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/respondagroup.se\/arendehantering\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">L\u00e4s mer om \u00e4rendehantering<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1a07cd2 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default exad-glass-effect-no exad-sticky-section-no\" data-id=\"1a07cd2\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-802e6ce exad-glass-effect-no exad-sticky-section-no\" data-id=\"802e6ce\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d1f84b8 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-menu-anchor\" data-id=\"d1f84b8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"kontakt\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-454a6a9 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"454a6a9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Kontakta oss<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-340bdbb elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default exad-glass-effect-no exad-sticky-section-no\" data-id=\"340bdbb\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-4879d0c exad-glass-effect-no exad-sticky-section-no\" data-id=\"4879d0c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2ed0c09 elementor-widget__width-initial exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-html\" data-id=\"2ed0c09\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!--\r\n  ===========================================================================\r\n  RESPONDA GROUP \u2013 LEADFORMUL\u00c4R\r\n  ===========================================================================\r\n  Klistra in HELA detta inneh\u00e5ll i en Elementor \"HTML\"-widget d\u00e4r formul\u00e4ret\r\n  ska visas p\u00e5 sidan.\r\n\r\n  Formul\u00e4ret \u00e4r kopplat och beh\u00f6ver ingen konfiguration. Det postar till\r\n  WordPress p\u00e5 samma dom\u00e4n, och WordPress skickar vidare till Responda Core.\r\n\r\n  VARF\u00d6R INTE DIREKT TILL CORE:\r\n  En webbl\u00e4sare kan inte h\u00e5lla en hemlighet. Postade formul\u00e4ret direkt till\r\n  Core skulle API-nyckeln ligga i sidans k\u00e4llkod, l\u00e4sbar f\u00f6r alla som \u00f6ppnar\r\n  den. Nyckeln bor i st\u00e4llet p\u00e5 servern, i wp-config.php, och l\u00e4mnar aldrig\r\n  WordPress.\r\n\r\n  KR\u00c4VER: mu-pluginet \"Core Lead Bridge\" version 1.4.0 eller senare.\r\n  ===========================================================================\r\n-->\r\n\r\n<div class=\"rg-lead-form-wrapper\">\r\n  <form id=\"rg-lead-form\" novalidate>\r\n\r\n    <div class=\"rg-field-row\">\r\n      <div class=\"rg-field\">\r\n        <label for=\"rg-fornamn\">F\u00f6rnamn <span class=\"rg-required\">*<\/span><\/label>\r\n        <input type=\"text\" id=\"rg-fornamn\" name=\"fornamn\" autocomplete=\"given-name\" required>\r\n        <span class=\"rg-error-text\" data-error-for=\"rg-fornamn\">Fyll i f\u00f6rnamn.<\/span>\r\n      <\/div>\r\n      <div class=\"rg-field\">\r\n        <label for=\"rg-efternamn\">Efternamn <span class=\"rg-required\">*<\/span><\/label>\r\n        <input type=\"text\" id=\"rg-efternamn\" name=\"efternamn\" autocomplete=\"family-name\" required>\r\n        <span class=\"rg-error-text\" data-error-for=\"rg-efternamn\">Fyll i efternamn.<\/span>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"rg-field-row\">\r\n      <div class=\"rg-field\">\r\n        <label for=\"rg-epost\">E-post <span class=\"rg-required\">*<\/span><\/label>\r\n        <input type=\"email\" id=\"rg-epost\" name=\"epost\" autocomplete=\"email\" required>\r\n        <span class=\"rg-error-text\" data-error-for=\"rg-epost\">Ange en giltig e-postadress.<\/span>\r\n      <\/div>\r\n      <div class=\"rg-field\">\r\n        <label for=\"rg-telefon\">Telefonnummer<\/label>\r\n        <input type=\"tel\" id=\"rg-telefon\" name=\"telefon\" autocomplete=\"tel\">\r\n        <span class=\"rg-error-text\" data-error-for=\"rg-telefon\">Ange ett giltigt telefonnummer.<\/span>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"rg-field\">\r\n      <label for=\"rg-foretag\">F\u00f6retag<\/label>\r\n      <input type=\"text\" id=\"rg-foretag\" name=\"foretag\" autocomplete=\"organization\">\r\n    <\/div>\r\n\r\n    <!--\r\n      Vad \u00e4rendet g\u00e4ller. Valet blir leadets typ i Core och styr vem som f\u00e5r\r\n      det p\u00e5 sitt bord. V\u00e4ljer bes\u00f6karen \"\u00d6vrigt\" klassar Core sj\u00e4lv.\r\n    -->\r\n    <div class=\"rg-field\">\r\n      <label for=\"rg-arende\">Vad g\u00e4ller ditt \u00e4rende?<\/label>\r\n      <select id=\"rg-arende\" name=\"arende\">\r\n        <option value=\"\">V\u00e4lj\u2026<\/option>\r\n        <option value=\"Offert eller pris\">Offert eller pris \u2013 jag \u00e4r inte kund \u00e4n<\/option>\r\n        <option value=\"Order eller \u00e4ndring av tj\u00e4nst\">Order eller \u00e4ndring av tj\u00e4nst<\/option>\r\n        <option value=\"Support eller felanm\u00e4lan\">Support eller felanm\u00e4lan<\/option>\r\n        <option value=\"\u00d6vrigt\">\u00d6vrigt<\/option>\r\n      <\/select>\r\n    <\/div>\r\n\r\n    <div class=\"rg-field\">\r\n      <label for=\"rg-meddelande\">Meddelande<\/label>\r\n      <textarea id=\"rg-meddelande\" name=\"meddelande\" rows=\"4\" placeholder=\"Ber\u00e4tta kort vad du vill ha hj\u00e4lp med\"><\/textarea>\r\n    <\/div>\r\n\r\n    <div class=\"rg-field rg-consent-field\">\r\n      <input type=\"checkbox\" id=\"rg-consent\" name=\"consent\" required>\r\n      <label for=\"rg-consent\" class=\"rg-consent-label\">\r\n        Ja, jag godk\u00e4nner att Responda Group hanterar mina uppgifter enligt deras\r\n        <a href=\"https:\/\/respondagroup.se\/allmanna-villkor\/\" target=\"_blank\" rel=\"noopener\">Allm\u00e4nna villkor<\/a>\r\n        och dataskyddsf\u00f6rordningen GDPR <span class=\"rg-required\">*<\/span>\r\n      <\/label>\r\n      <span class=\"rg-error-text\" data-error-for=\"rg-consent\">Du m\u00e5ste godk\u00e4nna villkoren f\u00f6r att skicka formul\u00e4ret.<\/span>\r\n    <\/div>\r\n\r\n    <!--\r\n      Frivillig ruta f\u00f6r utskick. Den h\u00e4r \u2014 och bara den h\u00e4r \u2014 bokf\u00f6rs som\r\n      marknadsf\u00f6ringssamtycke i Core. Villkorsrutan ovan g\u00f6r det inte, f\u00f6r den\r\n      s\u00e4ger inget om att personen vill f\u00e5 utskick.\r\n\r\n      Vill ni inte fr\u00e5ga om utskick alls: ta bort hela det h\u00e4r blocket.\r\n      Ta INTE bort det och r\u00e4kna villkorsrutan som ett ja i st\u00e4llet.\r\n    -->\r\n    <div class=\"rg-field rg-consent-field\">\r\n      <input type=\"checkbox\" id=\"rg-nyhetsbrev\" name=\"nyhetsbrev\">\r\n      <label for=\"rg-nyhetsbrev\" class=\"rg-consent-label\">\r\n        Ja, jag vill g\u00e4rna f\u00e5 nyheter och erbjudanden fr\u00e5n Responda Group via e-post.\r\n        Du kan avregistrera dig n\u00e4r du vill.\r\n      <\/label>\r\n    <\/div>\r\n\r\n    <!--\r\n      Honungsf\u00e4llan. Dold f\u00f6r m\u00e4nniskor, men robotar fyller i allt de hittar.\r\n      Ett inskick med n\u00e5got i f\u00e4ltet kastas. F\u00e4ltet ligger utanf\u00f6r synf\u00e4ltet\r\n      i st\u00e4llet f\u00f6r display:none, eftersom en del robotar hoppar \u00f6ver det som\r\n      \u00e4r g\u00f6mt med display.\r\n    -->\r\n    <div aria-hidden=\"true\" style=\"position:absolute;left:-9999px;top:auto;width:1px;height:1px;overflow:hidden\">\r\n      <label for=\"rg-kontrollfalt\">L\u00e4mna tomt<\/label>\r\n      <input type=\"text\" id=\"rg-kontrollfalt\" name=\"rg_kontrollfalt\" tabindex=\"-1\" autocomplete=\"off\">\r\n    <\/div>\r\n\r\n    <button type=\"submit\" class=\"rg-submit-btn\">\r\n      <span class=\"rg-btn-label\">Skicka<\/span>\r\n      <span class=\"rg-btn-spinner\" aria-hidden=\"true\"><\/span>\r\n    <\/button>\r\n\r\n    <div class=\"rg-form-message\" role=\"status\" aria-live=\"polite\"><\/div>\r\n\r\n  <\/form>\r\n<\/div>\r\n\r\n<style>\r\n  .rg-lead-form-wrapper {\r\n    --rg-dark: #004650;\r\n    --rg-navy: #042433;\r\n    --rg-accent: #E14113;\r\n    --rg-blue: #156082;\r\n    --rg-light: #D2DEEF;\r\n    --rg-error: #C22A11;\r\n\r\n    max-width: 640px;\r\n    margin: 0 auto;\r\n    font-family: 'Montserrat', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;\r\n    color: var(--rg-navy);\r\n    box-sizing: border-box;\r\n  }\r\n\r\n  .rg-lead-form-wrapper * {\r\n    box-sizing: border-box;\r\n  }\r\n\r\n  .rg-lead-form-wrapper form {\r\n    display: flex;\r\n    flex-direction: column;\r\n    gap: 20px;\r\n    background: #ffffff;\r\n    border: 1px solid var(--rg-light);\r\n    border-radius: 12px;\r\n    padding: 32px;\r\n  }\r\n\r\n  .rg-field-row {\r\n    display: grid;\r\n    grid-template-columns: 1fr 1fr;\r\n    gap: 20px;\r\n  }\r\n\r\n  .rg-field {\r\n    display: flex;\r\n    flex-direction: column;\r\n    gap: 6px;\r\n  }\r\n\r\n  .rg-field label {\r\n    font-size: 14px;\r\n    font-weight: 600;\r\n    color: var(--rg-dark);\r\n  }\r\n\r\n  .rg-required {\r\n    color: var(--rg-accent);\r\n  }\r\n\r\n  .rg-field input[type=\"text\"],\r\n  .rg-field input[type=\"email\"],\r\n  .rg-field input[type=\"tel\"],\r\n  .rg-field select,\r\n  .rg-field textarea {\r\n    font-family: inherit;\r\n    font-size: 15px;\r\n    padding: 11px 14px;\r\n    border: 1px solid #C7D3E0;\r\n    border-radius: 8px;\r\n    color: var(--rg-navy);\r\n    background: #ffffff;\r\n    transition: border-color 0.15s ease, box-shadow 0.15s ease;\r\n  }\r\n\r\n  .rg-field textarea {\r\n    resize: vertical;\r\n    min-height: 90px;\r\n  }\r\n\r\n  .rg-field input:focus-visible,\r\n  .rg-field select:focus-visible,\r\n  .rg-field textarea:focus-visible {\r\n    outline: none;\r\n    border-color: var(--rg-blue);\r\n    box-shadow: 0 0 0 3px rgba(21, 96, 130, 0.15);\r\n  }\r\n\r\n  .rg-field input:invalid.rg-touched,\r\n  .rg-field textarea:invalid.rg-touched {\r\n    border-color: var(--rg-error);\r\n  }\r\n\r\n  .rg-error-text {\r\n    display: none;\r\n    font-size: 13px;\r\n    color: var(--rg-error);\r\n  }\r\n\r\n  .rg-field.rg-invalid .rg-error-text {\r\n    display: block;\r\n  }\r\n\r\n  .rg-consent-field {\r\n    flex-direction: row;\r\n    align-items: flex-start;\r\n    gap: 10px;\r\n    padding-top: 4px;\r\n  }\r\n\r\n  .rg-consent-field input[type=\"checkbox\"] {\r\n    margin-top: 3px;\r\n    width: 18px;\r\n    height: 18px;\r\n    min-width: 18px;\r\n    accent-color: var(--rg-dark);\r\n    cursor: pointer;\r\n  }\r\n\r\n  .rg-consent-label {\r\n    font-size: 14px;\r\n    line-height: 1.5;\r\n    color: var(--rg-navy);\r\n    font-weight: 400;\r\n    cursor: pointer;\r\n  }\r\n\r\n  .rg-consent-label a {\r\n    color: var(--rg-blue);\r\n    text-decoration: underline;\r\n  }\r\n\r\n  .rg-consent-field .rg-error-text {\r\n    margin-left: 28px;\r\n  }\r\n\r\n  .rg-submit-btn {\r\n    display: inline-flex;\r\n    align-items: center;\r\n    justify-content: center;\r\n    gap: 10px;\r\n    font-family: inherit;\r\n    font-size: 15px;\r\n    font-weight: 600;\r\n    color: #ffffff;\r\n    background: var(--rg-accent);\r\n    border: none;\r\n    border-radius: 8px;\r\n    padding: 13px 24px;\r\n    cursor: pointer;\r\n    transition: background 0.15s ease, opacity 0.15s ease;\r\n    align-self: flex-start;\r\n  }\r\n\r\n  .rg-submit-btn:hover {\r\n    background: #C6390F;\r\n  }\r\n\r\n  .rg-submit-btn:focus-visible {\r\n    outline: 3px solid var(--rg-blue);\r\n    outline-offset: 2px;\r\n  }\r\n\r\n  .rg-submit-btn:disabled {\r\n    opacity: 0.6;\r\n    cursor: not-allowed;\r\n  }\r\n\r\n  .rg-btn-spinner {\r\n    display: none;\r\n    width: 14px;\r\n    height: 14px;\r\n    border: 2px solid rgba(255, 255, 255, 0.5);\r\n    border-top-color: #ffffff;\r\n    border-radius: 50%;\r\n  }\r\n\r\n  .rg-submit-btn.rg-loading .rg-btn-spinner {\r\n    display: inline-block;\r\n    animation: rg-spin 0.7s linear infinite;\r\n  }\r\n\r\n  @keyframes rg-spin {\r\n    to { transform: rotate(360deg); }\r\n  }\r\n\r\n  .rg-form-message {\r\n    font-size: 14px;\r\n    line-height: 1.5;\r\n    padding: 12px 14px;\r\n    border-radius: 8px;\r\n    display: none;\r\n  }\r\n\r\n  .rg-form-message.rg-visible {\r\n    display: block;\r\n  }\r\n\r\n  .rg-form-message.rg-success {\r\n    background: var(--rg-light);\r\n    color: var(--rg-dark);\r\n  }\r\n\r\n  .rg-form-message.rg-error {\r\n    background: #FBE4DE;\r\n    color: var(--rg-error);\r\n  }\r\n\r\n  @media (max-width: 560px) {\r\n    .rg-lead-form-wrapper form {\r\n      padding: 24px 20px;\r\n    }\r\n    .rg-field-row {\r\n      grid-template-columns: 1fr;\r\n      gap: 20px;\r\n    }\r\n  }\r\n<\/style>\r\n\r\n<script>\r\n(function () {\r\n  \/\/ ---------------------------------------------------------------------\r\n  \/\/ KONFIGURATION\r\n  \/\/ ---------------------------------------------------------------------\r\n  \/\/ Relativ adress p\u00e5 samma dom\u00e4n. Inga korsdom\u00e4nregler att kringg\u00e5, och\r\n  \/\/ ingen hemlighet i sidans k\u00e4llkod \u2014 WordPress l\u00e4gger till API-nyckeln\r\n  \/\/ p\u00e5 serversidan innan leadet g\u00e5r vidare till Core.\r\n  var LEAD_SUBMIT_ENDPOINT = '\/wp-json\/core-lead-bridge\/v1\/lead';\r\n\r\n  var form = document.getElementById('rg-lead-form');\r\n  var messageBox = form.querySelector('.rg-form-message');\r\n  var submitBtn = form.querySelector('.rg-submit-btn');\r\n\r\n  \/\/ N\u00e4r sidan \u00f6ppnades. Ett formul\u00e4r som skickas inom tv\u00e5 sekunder \u00e4r ifyllt\r\n  \/\/ av ett skript, inte av en m\u00e4nniska.\r\n  var oppnadVid = Date.now();\r\n\r\n  \/\/ ---------------------------------------------------------------------\r\n  \/\/ TRAFIKK\u00c4LLA (var bes\u00f6karen kom ifr\u00e5n innan hen landade p\u00e5 sajten)\r\n  \/\/ ---------------------------------------------------------------------\r\n  \/\/ F\u00e5ngas en g\u00e5ng per webbl\u00e4sarsession (sessionStorage) p\u00e5 den F\u00d6RSTA\r\n  \/\/ sidan bes\u00f6karen landar p\u00e5, s\u00e5 att k\u00e4llan (Google, annons, etc.)\r\n  \/\/ inte skrivs \u00f6ver om personen klickar runt p\u00e5 flera sidor p\u00e5 sajten\r\n  \/\/ innan hen fyller i formul\u00e4ret. Nollst\u00e4lls n\u00e4r fliken\/sessionen\r\n  \/\/ st\u00e4ngs \u2014 vill du sp\u00e5ra k\u00e4lla \u00f6ver flera separata bes\u00f6k (dagar)\r\n  \/\/ ist\u00e4llet f\u00f6r samma session, s\u00e4g till, d\u00e5 byter vi till en cookie\r\n  \/\/ med l\u00e4ngre livstid.\r\n  \/\/\r\n  \/\/ gclid f\u00e5ngas separat fr\u00e5n UTM-parametrarna: Google Ads s\u00e4tter gclid\r\n  \/\/ automatiskt p\u00e5 klick fr\u00e5n annonser, oavsett om l\u00e4nken \u00e4ven \u00e4r\r\n  \/\/ UTM-taggad eller inte. Den ger ett tillf\u00f6rlitligt s\u00e4tt att avg\u00f6ra\r\n  \/\/ \"kom detta lead fr\u00e5n en Google-annons?\" i GTM, oberoende av om\r\n  \/\/ UTM-taggning missats p\u00e5 n\u00e5gon annonsl\u00e4nk.\r\n  function rgGetFirstTouchAttribution() {\r\n    var STORAGE_KEY = 'rg_lead_first_touch';\r\n    try {\r\n      var existing = sessionStorage.getItem(STORAGE_KEY);\r\n      if (existing) return JSON.parse(existing);\r\n    } catch (e) {}\r\n\r\n    var params = new URLSearchParams(window.location.search);\r\n    var data = {\r\n      hanvisande_url: document.referrer || '',\r\n      utm_source: params.get('utm_source') || '',\r\n      utm_medium: params.get('utm_medium') || '',\r\n      utm_campaign: params.get('utm_campaign') || '',\r\n      utm_term: params.get('utm_term') || '',\r\n      utm_content: params.get('utm_content') || '',\r\n      gclid: params.get('gclid') || ''\r\n    };\r\n\r\n    try { sessionStorage.setItem(STORAGE_KEY, JSON.stringify(data)); } catch (e) {}\r\n    return data;\r\n  }\r\n\r\n  var rgFirstTouch = rgGetFirstTouchAttribution();\r\n\r\n  function showMessage(text, type) {\r\n    messageBox.textContent = text;\r\n    messageBox.className = 'rg-form-message rg-visible rg-' + type;\r\n  }\r\n\r\n  function setFieldError(fieldEl, hasError) {\r\n    var wrapper = fieldEl.closest('.rg-field');\r\n    if (!wrapper) return;\r\n    wrapper.classList.toggle('rg-invalid', hasError);\r\n    fieldEl.classList.add('rg-touched');\r\n  }\r\n\r\n  function validate() {\r\n    var valid = true;\r\n    ['rg-fornamn', 'rg-efternamn', 'rg-epost', 'rg-consent'].forEach(function (id) {\r\n      var el = document.getElementById(id);\r\n      var ok = el.type === 'checkbox' ? el.checked : el.value.trim() !== '';\r\n      if (el.type === 'email' && ok) {\r\n        ok = \/^[^\\s@]+@[^\\s@]+\\.[^\\s@]+$\/.test(el.value.trim());\r\n      }\r\n      setFieldError(el, !ok);\r\n      if (!ok) valid = false;\r\n    });\r\n\r\n    var phone = document.getElementById('rg-telefon');\r\n    if (phone.value.trim() !== '') {\r\n      var phoneOk = \/^[0-9+()\\s-]{6,20}$\/.test(phone.value.trim());\r\n      setFieldError(phone, !phoneOk);\r\n      if (!phoneOk) valid = false;\r\n    }\r\n\r\n    return valid;\r\n  }\r\n\r\n  form.addEventListener('submit', function (e) {\r\n    e.preventDefault();\r\n\r\n    if (!validate()) {\r\n      showMessage('Kontrollera de markerade f\u00e4lten och f\u00f6rs\u00f6k igen.', 'error');\r\n      return;\r\n    }\r\n\r\n    var payload = {\r\n      fornamn: document.getElementById('rg-fornamn').value.trim(),\r\n      efternamn: document.getElementById('rg-efternamn').value.trim(),\r\n      epost: document.getElementById('rg-epost').value.trim(),\r\n      telefon: document.getElementById('rg-telefon').value.trim(),\r\n      foretag: document.getElementById('rg-foretag').value.trim(),\r\n      arende: document.getElementById('rg-arende').value,\r\n      meddelande: document.getElementById('rg-meddelande').value.trim(),\r\n      \/\/ Godk\u00e4nnande av villkoren. Noteras p\u00e5 leadet i Core, men ger ingen\r\n      \/\/ r\u00e4tt att skicka marknadsf\u00f6ring \u2014 det \u00e4r en annan fr\u00e5ga.\r\n      consent: document.getElementById('rg-consent').checked,\r\n      \/\/ Ja till utskick. Det h\u00e4r \u00e4r rutan som bokf\u00f6rs som\r\n      \/\/ marknadsf\u00f6ringssamtycke, med datum och k\u00e4lla.\r\n      nyhetsbrev: document.getElementById('rg-nyhetsbrev').checked,\r\n      kalla: 'webbplats-leadformular',\r\n      sida_url: window.location.href,\r\n      sida_titel: document.title,\r\n      hanvisande_url: rgFirstTouch.hanvisande_url,\r\n      utm_source: rgFirstTouch.utm_source,\r\n      utm_medium: rgFirstTouch.utm_medium,\r\n      utm_campaign: rgFirstTouch.utm_campaign,\r\n      utm_term: rgFirstTouch.utm_term,\r\n      utm_content: rgFirstTouch.utm_content,\r\n      gclid: rgFirstTouch.gclid,\r\n      rg_kontrollfalt: document.getElementById('rg-kontrollfalt').value,\r\n      rg_oppnad: oppnadVid\r\n    };\r\n\r\n    submitBtn.disabled = true;\r\n    submitBtn.classList.add('rg-loading');\r\n\r\n    fetch(LEAD_SUBMIT_ENDPOINT, {\r\n      method: 'POST',\r\n      headers: { 'Content-Type': 'application\/json' },\r\n      body: JSON.stringify(payload)\r\n    })\r\n      .then(function (res) {\r\n        if (!res.ok) throw new Error('Request failed: ' + res.status);\r\n\r\n        \/\/ ---------------------------------------------------------------\r\n        \/\/ GTM: signalera lyckat lead till dataLayer.\r\n        \/\/ H\u00e4ndelsenamnet 'generate_lead' \u00e4r GA4:s\/Google Ads rekommenderade\r\n        \/\/ namn f\u00f6r leadformul\u00e4r. utm_*\/gclid f\u00f6ljer med s\u00e5 att GTM kan\r\n        \/\/ avg\u00f6ra i triggers\/variabler om leadet kom fr\u00e5n en Google-annons.\r\n        \/\/ ---------------------------------------------------------------\r\n        window.dataLayer = window.dataLayer || [];\r\n        window.dataLayer.push({\r\n          event: 'generate_lead',\r\n          form_name: 'leadformular',\r\n          utm_source: rgFirstTouch.utm_source,\r\n          utm_medium: rgFirstTouch.utm_medium,\r\n          utm_campaign: rgFirstTouch.utm_campaign,\r\n          gclid: rgFirstTouch.gclid\r\n        });\r\n\r\n        showMessage('Tack! Vi har tagit emot din f\u00f6rfr\u00e5gan och \u00e5terkommer s\u00e5 snart vi kan.', 'success');\r\n        form.reset();\r\n      })\r\n      .catch(function (err) {\r\n        console.error('[rg-lead-form] Inskick misslyckades:', err);\r\n        showMessage('N\u00e5got gick fel n\u00e4r formul\u00e4ret skickades. F\u00f6rs\u00f6k igen om en stund, eller kontakta oss direkt.', 'error');\r\n      })\r\n      .finally(function () {\r\n        submitBtn.disabled = false;\r\n        submitBtn.classList.remove('rg-loading');\r\n      });\r\n  });\r\n})();\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-a25259c exad-glass-effect-no exad-sticky-section-no\" data-id=\"a25259c\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-206e606 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-icon-box\" data-id=\"206e606\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"tel:08-120%20420%2000\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"08-120 420 00\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"lucide lucide-phone\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#FFFFFF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M13.832 16.568a1 1 0 0 0 1.213-.303l.355-.465A2 2 0 0 1 17 15h3a2 2 0 0 1 2 2v3a2 2 0 0 1-2 2A18 18 0 0 1 2 4a2 2 0 0 1 2-2h3a2 2 0 0 1 2 2v3a2 2 0 0 1-.8 1.6l-.468.351a1 1 0 0 0-.292 1.233 14 14 0 0 0 6.392 6.384\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"tel:08-120%20420%2000\" >\n\t\t\t\t\t\t\t08-120 420 00\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dc6ccc9 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"dc6ccc9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\u00d6ppettider 7:00 &#8211; 17:00<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1087d49 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"1087d49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>E-post\u00a0 <\/strong><a href=\"mailto:info@respondagroup.com\">info@respondagroup.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Trots att m\u00e5nga f\u00f6retag har gjort stora investeringar i sj\u00e4lvbetj\u00e4ningstj\u00e4nster s\u00e5 visar en ny unders\u00f6kning fr\u00e5n Gartner att endast 14% av kundservice\u00e4renden kunde l\u00f6sas helt via sj\u00e4lvbetj\u00e4ningstj\u00e4nster. \u00c4ven f\u00f6r enkla problem lyckas bara 36% av kunderna l\u00f6sa sina \u00e4renden utan att beh\u00f6va kontakta f\u00f6retaget kundservice. Unders\u00f6kningen, som omfattade \u00f6ver 5 700 kunder, visar att m\u00e5nga &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/respondagroup.se\/en\/endast-14-av-kundservicearenden-loses-via-sjalvbetjaning\/\"> <span class=\"screen-reader-text\">Survey: Only 14% of customer service issues are resolved entirely through self-service<\/span> Read More &raquo;<\/a><\/p>","protected":false},"author":4,"featured_media":12640,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"categories":[71,65],"tags":[],"class_list":["post-12639","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kundservice","category-kundupplevelse"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Endast 14% av kundservice\u00e4renden l\u00f6ses helt via sj\u00e4lvbetj\u00e4ning<\/title>\n<meta name=\"description\" content=\"En ny unders\u00f6kning visar att endast 14% av kundservice\u00e4renden kunde l\u00f6sas helt via sj\u00e4lvbetj\u00e4ning. Hur kan ni g\u00f6ra f\u00f6r att \u00f6ka andelen.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/respondagroup.se\/en\/only-14-of-customer-service-cases-are-resolved-via-self-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Endast 14% av kundservice\u00e4renden l\u00f6ses helt via sj\u00e4lvbetj\u00e4ning\" \/>\n<meta property=\"og:description\" content=\"En ny unders\u00f6kning visar att endast 14% av kundservice\u00e4renden kunde l\u00f6sas helt via sj\u00e4lvbetj\u00e4ning. Hur kan ni g\u00f6ra f\u00f6r att \u00f6ka andelen.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/respondagroup.se\/en\/only-14-of-customer-service-cases-are-resolved-via-self-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Responda Group\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/sv-se.facebook.com\/KalixTele24\" \/>\n<meta property=\"article:published_time\" content=\"2024-08-26T07:01:06+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-09-09T10:55:46+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/08\/sjalvbetjaning.png\" \/>\n\t<meta property=\"og:image:width\" content=\"945\" \/>\n\t<meta property=\"og:image:height\" content=\"630\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Ida B\u00e4ckstr\u00f6m\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Ida B\u00e4ckstr\u00f6m\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/respondagroup.se\\\/endast-14-av-kundservicearenden-loses-via-sjalvbetjaning\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/respondagroup.se\\\/endast-14-av-kundservicearenden-loses-via-sjalvbetjaning\\\/\"},\"author\":{\"name\":\"Ida B\u00e4ckstr\u00f6m\",\"@id\":\"https:\\\/\\\/respondagroup.se\\\/#\\\/schema\\\/person\\\/747bf54b773b800d1e8c59a981b6a764\"},\"headline\":\"Unders\u00f6kning: Endast 14% av kundservice\u00e4renden l\u00f6ses helt via sj\u00e4lvbetj\u00e4ning\",\"datePublished\":\"2024-08-26T07:01:06+00:00\",\"dateModified\":\"2026-09-09T10:55:46+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/respondagroup.se\\\/endast-14-av-kundservicearenden-loses-via-sjalvbetjaning\\\/\"},\"wordCount\":415,\"publisher\":{\"@id\":\"https:\\\/\\\/respondagroup.se\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/respondagroup.se\\\/endast-14-av-kundservicearenden-loses-via-sjalvbetjaning\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/respondagroup.se\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/sjalvbetjaning.png\",\"articleSection\":[\"Kundservice\",\"kundupplevelse\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/respondagroup.se\\\/endast-14-av-kundservicearenden-loses-via-sjalvbetjaning\\\/\",\"url\":\"https:\\\/\\\/respondagroup.se\\\/endast-14-av-kundservicearenden-loses-via-sjalvbetjaning\\\/\",\"name\":\"Endast 14% av kundservice\u00e4renden l\u00f6ses helt via sj\u00e4lvbetj\u00e4ning\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/respondagroup.se\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/respondagroup.se\\\/endast-14-av-kundservicearenden-loses-via-sjalvbetjaning\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/respondagroup.se\\\/endast-14-av-kundservicearenden-loses-via-sjalvbetjaning\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/respondagroup.se\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/sjalvbetjaning.png\",\"datePublished\":\"2024-08-26T07:01:06+00:00\",\"dateModified\":\"2026-09-09T10:55:46+00:00\",\"description\":\"En ny unders\u00f6kning visar att endast 14% av kundservice\u00e4renden kunde l\u00f6sas helt via sj\u00e4lvbetj\u00e4ning. Hur kan ni g\u00f6ra f\u00f6r att \u00f6ka andelen.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/respondagroup.se\\\/endast-14-av-kundservicearenden-loses-via-sjalvbetjaning\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/respondagroup.se\\\/endast-14-av-kundservicearenden-loses-via-sjalvbetjaning\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/respondagroup.se\\\/endast-14-av-kundservicearenden-loses-via-sjalvbetjaning\\\/#primaryimage\",\"url\":\"https:\\\/\\\/respondagroup.se\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/sjalvbetjaning.png\",\"contentUrl\":\"https:\\\/\\\/respondagroup.se\\\/wp-content\\\/uploads\\\/2024\\\/08\\\/sjalvbetjaning.png\",\"width\":945,\"height\":630,\"caption\":\"kundservice sj\u00e4lvbetj\u00e4ning\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/respondagroup.se\\\/endast-14-av-kundservicearenden-loses-via-sjalvbetjaning\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Hem\",\"item\":\"https:\\\/\\\/respondagroup.se\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Kundservice\",\"item\":\"https:\\\/\\\/respondagroup.se\\\/category\\\/kundservice\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Unders\u00f6kning: Endast 14% av kundservice\u00e4renden l\u00f6ses helt via sj\u00e4lvbetj\u00e4ning\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/respondagroup.se\\\/#website\",\"url\":\"https:\\\/\\\/respondagroup.se\\\/\",\"name\":\"Responda Group\",\"description\":\"Svarsservice och kundservice\",\"publisher\":{\"@id\":\"https:\\\/\\\/respondagroup.se\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/respondagroup.se\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/respondagroup.se\\\/#organization\",\"name\":\"Responda Group\",\"url\":\"https:\\\/\\\/respondagroup.se\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/respondagroup.se\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/respondagroup.se\\\/wp-content\\\/uploads\\\/2022\\\/02\\\/Bla_orange_svart.png\",\"contentUrl\":\"https:\\\/\\\/respondagroup.se\\\/wp-content\\\/uploads\\\/2022\\\/02\\\/Bla_orange_svart.png\",\"width\":200,\"height\":64,\"caption\":\"Responda Group\"},\"image\":{\"@id\":\"https:\\\/\\\/respondagroup.se\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/sv-se.facebook.com\\\/KalixTele24\",\"https:\\\/\\\/se.linkedin.com\\\/company\\\/responda-group-ab\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/respondagroup.se\\\/#\\\/schema\\\/person\\\/747bf54b773b800d1e8c59a981b6a764\",\"name\":\"Ida B\u00e4ckstr\u00f6m\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/0af247e4bb52e1eb69e13897c246787b9e163e14781e45951de7912da7c97530?s=96&d=mm&r=g\",\"url\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/0af247e4bb52e1eb69e13897c246787b9e163e14781e45951de7912da7c97530?s=96&d=mm&r=g\",\"contentUrl\":\"https:\\\/\\\/secure.gravatar.com\\\/avatar\\\/0af247e4bb52e1eb69e13897c246787b9e163e14781e45951de7912da7c97530?s=96&d=mm&r=g\",\"caption\":\"Ida B\u00e4ckstr\u00f6m\"},\"sameAs\":[\"http:\\\/\\\/www.respondagroup.se\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Only 14% of customer service inquiries are resolved entirely through self-service","description":"A new survey shows that only 14% of customer service inquiries could be completely resolved through self-service. What can you do to increase that share?.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/respondagroup.se\/en\/only-14-of-customer-service-cases-are-resolved-via-self-service\/","og_locale":"en_US","og_type":"article","og_title":"Endast 14% av kundservice\u00e4renden l\u00f6ses helt via sj\u00e4lvbetj\u00e4ning","og_description":"En ny unders\u00f6kning visar att endast 14% av kundservice\u00e4renden kunde l\u00f6sas helt via sj\u00e4lvbetj\u00e4ning. Hur kan ni g\u00f6ra f\u00f6r att \u00f6ka andelen.","og_url":"https:\/\/respondagroup.se\/en\/only-14-of-customer-service-cases-are-resolved-via-self-service\/","og_site_name":"Responda Group","article_publisher":"https:\/\/sv-se.facebook.com\/KalixTele24","article_published_time":"2024-08-26T07:01:06+00:00","article_modified_time":"2026-09-09T10:55:46+00:00","og_image":[{"width":945,"height":630,"url":"https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/08\/sjalvbetjaning.png","type":"image\/png"}],"author":"Ida B\u00e4ckstr\u00f6m","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Ida B\u00e4ckstr\u00f6m","Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/respondagroup.se\/endast-14-av-kundservicearenden-loses-via-sjalvbetjaning\/#article","isPartOf":{"@id":"https:\/\/respondagroup.se\/endast-14-av-kundservicearenden-loses-via-sjalvbetjaning\/"},"author":{"name":"Ida B\u00e4ckstr\u00f6m","@id":"https:\/\/respondagroup.se\/#\/schema\/person\/747bf54b773b800d1e8c59a981b6a764"},"headline":"Unders\u00f6kning: Endast 14% av kundservice\u00e4renden l\u00f6ses helt via sj\u00e4lvbetj\u00e4ning","datePublished":"2024-08-26T07:01:06+00:00","dateModified":"2026-09-09T10:55:46+00:00","mainEntityOfPage":{"@id":"https:\/\/respondagroup.se\/endast-14-av-kundservicearenden-loses-via-sjalvbetjaning\/"},"wordCount":415,"publisher":{"@id":"https:\/\/respondagroup.se\/#organization"},"image":{"@id":"https:\/\/respondagroup.se\/endast-14-av-kundservicearenden-loses-via-sjalvbetjaning\/#primaryimage"},"thumbnailUrl":"https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/08\/sjalvbetjaning.png","articleSection":["Kundservice","kundupplevelse"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/respondagroup.se\/endast-14-av-kundservicearenden-loses-via-sjalvbetjaning\/","url":"https:\/\/respondagroup.se\/endast-14-av-kundservicearenden-loses-via-sjalvbetjaning\/","name":"Only 14% of customer service inquiries are resolved entirely through self-service","isPartOf":{"@id":"https:\/\/respondagroup.se\/#website"},"primaryImageOfPage":{"@id":"https:\/\/respondagroup.se\/endast-14-av-kundservicearenden-loses-via-sjalvbetjaning\/#primaryimage"},"image":{"@id":"https:\/\/respondagroup.se\/endast-14-av-kundservicearenden-loses-via-sjalvbetjaning\/#primaryimage"},"thumbnailUrl":"https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/08\/sjalvbetjaning.png","datePublished":"2024-08-26T07:01:06+00:00","dateModified":"2026-09-09T10:55:46+00:00","description":"A new survey shows that only 14% of customer service inquiries could be completely resolved through self-service. What can you do to increase that share?.","breadcrumb":{"@id":"https:\/\/respondagroup.se\/endast-14-av-kundservicearenden-loses-via-sjalvbetjaning\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/respondagroup.se\/endast-14-av-kundservicearenden-loses-via-sjalvbetjaning\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/respondagroup.se\/endast-14-av-kundservicearenden-loses-via-sjalvbetjaning\/#primaryimage","url":"https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/08\/sjalvbetjaning.png","contentUrl":"https:\/\/respondagroup.se\/wp-content\/uploads\/2024\/08\/sjalvbetjaning.png","width":945,"height":630,"caption":"kundservice sj\u00e4lvbetj\u00e4ning"},{"@type":"BreadcrumbList","@id":"https:\/\/respondagroup.se\/endast-14-av-kundservicearenden-loses-via-sjalvbetjaning\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Hem","item":"https:\/\/respondagroup.se\/"},{"@type":"ListItem","position":2,"name":"Kundservice","item":"https:\/\/respondagroup.se\/category\/kundservice\/"},{"@type":"ListItem","position":3,"name":"Unders\u00f6kning: Endast 14% av kundservice\u00e4renden l\u00f6ses helt via sj\u00e4lvbetj\u00e4ning"}]},{"@type":"WebSite","@id":"https:\/\/respondagroup.se\/#website","url":"https:\/\/respondagroup.se\/","name":"Responda Group","description":"Answering service and customer service","publisher":{"@id":"https:\/\/respondagroup.se\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/respondagroup.se\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/respondagroup.se\/#organization","name":"Responda Group","url":"https:\/\/respondagroup.se\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/respondagroup.se\/#\/schema\/logo\/image\/","url":"https:\/\/respondagroup.se\/wp-content\/uploads\/2022\/02\/Bla_orange_svart.png","contentUrl":"https:\/\/respondagroup.se\/wp-content\/uploads\/2022\/02\/Bla_orange_svart.png","width":200,"height":64,"caption":"Responda Group"},"image":{"@id":"https:\/\/respondagroup.se\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/sv-se.facebook.com\/KalixTele24","https:\/\/se.linkedin.com\/company\/responda-group-ab"]},{"@type":"Person","@id":"https:\/\/respondagroup.se\/#\/schema\/person\/747bf54b773b800d1e8c59a981b6a764","name":"Ida B\u00e4ckstr\u00f6m","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/secure.gravatar.com\/avatar\/0af247e4bb52e1eb69e13897c246787b9e163e14781e45951de7912da7c97530?s=96&d=mm&r=g","url":"https:\/\/secure.gravatar.com\/avatar\/0af247e4bb52e1eb69e13897c246787b9e163e14781e45951de7912da7c97530?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/0af247e4bb52e1eb69e13897c246787b9e163e14781e45951de7912da7c97530?s=96&d=mm&r=g","caption":"Ida B\u00e4ckstr\u00f6m"},"sameAs":["http:\/\/www.respondagroup.se"]}]}},"_links":{"self":[{"href":"https:\/\/respondagroup.se\/en\/wp-json\/wp\/v2\/posts\/12639","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/respondagroup.se\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/respondagroup.se\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/respondagroup.se\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/respondagroup.se\/en\/wp-json\/wp\/v2\/comments?post=12639"}],"version-history":[{"count":15,"href":"https:\/\/respondagroup.se\/en\/wp-json\/wp\/v2\/posts\/12639\/revisions"}],"predecessor-version":[{"id":16488,"href":"https:\/\/respondagroup.se\/en\/wp-json\/wp\/v2\/posts\/12639\/revisions\/16488"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/respondagroup.se\/en\/wp-json\/wp\/v2\/media\/12640"}],"wp:attachment":[{"href":"https:\/\/respondagroup.se\/en\/wp-json\/wp\/v2\/media?parent=12639"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/respondagroup.se\/en\/wp-json\/wp\/v2\/categories?post=12639"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/respondagroup.se\/en\/wp-json\/wp\/v2\/tags?post=12639"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}