{"id":8756,"date":"2023-01-02T12:34:47","date_gmt":"2023-01-02T12:34:47","guid":{"rendered":"https:\/\/respondagroup.se\/?p=8756"},"modified":"2026-09-09T11:40:03","modified_gmt":"2026-09-09T11:40:03","slug":"what-trends-will-we-see-in-customer-service-in-2023","status":"publish","type":"post","link":"https:\/\/respondagroup.se\/en\/vilka-trender-kommer-vi-att-se-inom-kundservice-2023\/","title":{"rendered":"What trends will we see in customer service in 2023?"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"8756\" class=\"elementor elementor-8756\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-74a5ba4 elementor-section-boxed elementor-section-height-default elementor-section-height-default exad-glass-effect-no exad-sticky-section-no\" data-id=\"74a5ba4\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-4ceb696 exad-glass-effect-no exad-sticky-section-no\" data-id=\"4ceb696\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cbfe66c exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"cbfe66c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5><span data-contrast=\"auto\">Det vi nog alla kan konstatera \u00e4r att vi \u00e4r inne i en turbulent tid med stigande elpriser, \u00f6kad inflation och ett oroligt v\u00e4rldsl\u00e4ge. <\/span><span data-contrast=\"auto\">Under s\u00e4mre tider h\u00e5rdnar konkurrensen om kunderna, kundlojaliteten s\u00e4tts p\u00e5 prov och kundservice blir <\/span><span data-contrast=\"auto\">en \u00e4nnu viktigare del i kundresan.\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h5><p>\u00a0<\/p><p><span data-contrast=\"auto\">Som VD p\u00e5 ett av Sveriges ledande kundservicef\u00f6retag tror jag och m\u00e5nga med mig att bra kundservice kommer att bli \u00e4nnu mer avg\u00f6rande f\u00f6r ett f\u00f6retags konkurrenskraft och tillv\u00e4xt. Vi kommer ocks\u00e5 att se ett tydligare fokus p\u00e5 befintliga kunder och att utveckla och v\u00e5rda deras potential.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><p>\u00a0<\/p><h4><b><span data-contrast=\"auto\">Kundservice kommer h\u00f6gre p\u00e5 agendan<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h4><p><span data-contrast=\"auto\">Kunderna har blivit allt mer r\u00f6rliga och d\u00e4rmed har bra kundservice ocks\u00e5 blivit viktigare f\u00f6r att beh\u00e5lla kunder samt avg\u00f6rande f\u00f6r synen p\u00e5 ert varum\u00e4rke. Under 2023 kommer kundservice d\u00e4rf\u00f6r att bli \u00e4nnu mer prioriterat. Som ett naturligt led i det s\u00e5 kommer kundservice att komma h\u00f6gre upp p\u00e5 agenda och ta en sj\u00e4lvklar plats i f\u00f6retagets ledningsgrupp.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559685&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><p>\u00a0<\/p><h4><b><span data-contrast=\"auto\">Mer datadrivna beslut<\/span><\/b><span data-contrast=\"auto\">\u00a0<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h4><p><span data-contrast=\"auto\">Det har l\u00e4nge pratats om att vikten av att ta datadrivna beslut. Det som m\u00e5nga missar \u00e4r att ta tillvara p\u00e5 all data och insikter som finns i kunddialogen. Er kundserviceavdelning sitter p\u00e5 mycket fakta och vet vad era kunder efterfr\u00e5gar. Det kan vara nyckeln till att ta r\u00e4tt beslut kring utveckling och framtagande av nya och befintliga tj\u00e4nster och produkter.<\/span><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/p><p>\u00a0<\/p><h4><b><span data-contrast=\"auto\">\u00d6kad outsourcing<\/span><\/b><span data-ccp-props=\"{&quot;201341983&quot;:0,&quot;335559739&quot;:160,&quot;335559740&quot;:259}\">\u00a0<\/span><\/h4><p><span data-contrast=\"auto\">Visste du att en outsourcingstrategi ger dig b\u00e4ttre f\u00f6ruts\u00e4ttningar att hantera de krav som st\u00e4lls p\u00e5 ditt f\u00f6retag vid en l\u00e5gkonjunktur? \u00c4ven om outsourcing kan vara en f\u00f6rdelaktig aff\u00e4rsstrategi i m\u00e5nga situationer, blir det en kritisk s\u00e5dan under l\u00e5gkonjunktur. <\/span>\u00a0<br \/>\u00a0<br \/><span data-contrast=\"auto\">Genom outsourcing minskar aff\u00e4rsrisken i turbulenta tider, eftersom fasta kostnader omvandlas till r\u00f6rliga. F\u00f6r att arbeta med en outsourcingpartner ger f\u00f6retag m\u00f6jligheten att snabbt skala upp med utbildad personal som kan hantera den \u00f6kade volymen utan att beh\u00f6va investera i egna resurser. Omv\u00e4nt, n\u00e4r en hektisk period \u00e4r \u00f6ver \u00e4r det lika enkelt att skala ner utifr\u00e5n behov. Behovet av att investera i rekrytering eller ink\u00f6p av teknik minskar eller uteblir helt d\u00e5 man samarbetar med en partner f\u00f6r kundservice.\u00a0<\/span><\/p><p><span data-contrast=\"auto\">\u00a0<\/span><\/p><p>Joakim \u00d6gren,\u00a0<br \/>VD Responda Group\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-2729c457 elementor-section-boxed elementor-section-height-default elementor-section-height-default exad-glass-effect-no exad-sticky-section-no\" data-id=\"2729c457\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6002722a exad-glass-effect-no exad-sticky-section-no\" data-id=\"6002722a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2d8963ba elementor-share-buttons--skin-flat elementor-grid-mobile-1 elementor-share-buttons--view-icon elementor-share-buttons--shape-circle elementor-share-buttons--color-custom elementor-grid-0 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-share-buttons\" data-id=\"2d8963ba\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"share-buttons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_linkedin\" role=\"button\" tabindex=\"0\" aria-label=\"Dela p\u00e5 linkedin\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fab fa-linkedin\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_print\" role=\"button\" tabindex=\"0\" aria-label=\"Dela p\u00e5 print\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fas fa-print\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t\t<div class=\"elementor-share-btn elementor-share-btn_email\" role=\"button\" tabindex=\"0\" aria-label=\"Dela p\u00e5 email\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-share-btn__icon\">\n\t\t\t\t\t\t\t\t<i class=\"fas fa-envelope\" aria-hidden=\"true\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9553b6b elementor-align-center exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-button\" data-id=\"9553b6b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/respondagroup.se\/kundservice\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Outsourcing av kundservice<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f2f68db elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default exad-glass-effect-no exad-sticky-section-no\" data-id=\"f2f68db\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-27d084a exad-glass-effect-no exad-sticky-section-no\" data-id=\"27d084a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0cf79d7 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-menu-anchor\" data-id=\"0cf79d7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"kontakt\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-76e2786 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"76e2786\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Kontakta oss<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-bf8bba9 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default exad-glass-effect-no exad-sticky-section-no\" data-id=\"bf8bba9\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-955a1a9 exad-glass-effect-no exad-sticky-section-no\" data-id=\"955a1a9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5c6a337 elementor-widget__width-initial exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-html\" data-id=\"5c6a337\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!--\r\n  ===========================================================================\r\n  RESPONDA GROUP \u2013 LEADFORMUL\u00c4R\r\n  ===========================================================================\r\n  Klistra in HELA detta inneh\u00e5ll i en Elementor \"HTML\"-widget d\u00e4r formul\u00e4ret\r\n  ska visas p\u00e5 sidan.\r\n\r\n  Formul\u00e4ret \u00e4r kopplat och beh\u00f6ver ingen konfiguration. Det postar till\r\n  WordPress p\u00e5 samma dom\u00e4n, och WordPress skickar vidare till Responda Core.\r\n\r\n  VARF\u00d6R INTE DIREKT TILL CORE:\r\n  En webbl\u00e4sare kan inte h\u00e5lla en hemlighet. Postade formul\u00e4ret direkt till\r\n  Core skulle API-nyckeln ligga i sidans k\u00e4llkod, l\u00e4sbar f\u00f6r alla som \u00f6ppnar\r\n  den. Nyckeln bor i st\u00e4llet p\u00e5 servern, i wp-config.php, och l\u00e4mnar aldrig\r\n  WordPress.\r\n\r\n  KR\u00c4VER: mu-pluginet \"Core Lead Bridge\" version 1.4.0 eller senare.\r\n  ===========================================================================\r\n-->\r\n\r\n<div class=\"rg-lead-form-wrapper\">\r\n  <form id=\"rg-lead-form\" novalidate>\r\n\r\n    <div class=\"rg-field-row\">\r\n      <div class=\"rg-field\">\r\n        <label for=\"rg-fornamn\">F\u00f6rnamn <span class=\"rg-required\">*<\/span><\/label>\r\n        <input type=\"text\" id=\"rg-fornamn\" name=\"fornamn\" autocomplete=\"given-name\" required>\r\n        <span class=\"rg-error-text\" data-error-for=\"rg-fornamn\">Fyll i f\u00f6rnamn.<\/span>\r\n      <\/div>\r\n      <div class=\"rg-field\">\r\n        <label for=\"rg-efternamn\">Efternamn <span class=\"rg-required\">*<\/span><\/label>\r\n        <input type=\"text\" id=\"rg-efternamn\" name=\"efternamn\" autocomplete=\"family-name\" required>\r\n        <span class=\"rg-error-text\" data-error-for=\"rg-efternamn\">Fyll i efternamn.<\/span>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"rg-field-row\">\r\n      <div class=\"rg-field\">\r\n        <label for=\"rg-epost\">E-post <span class=\"rg-required\">*<\/span><\/label>\r\n        <input type=\"email\" id=\"rg-epost\" name=\"epost\" autocomplete=\"email\" required>\r\n        <span class=\"rg-error-text\" data-error-for=\"rg-epost\">Ange en giltig e-postadress.<\/span>\r\n      <\/div>\r\n      <div class=\"rg-field\">\r\n        <label for=\"rg-telefon\">Telefonnummer<\/label>\r\n        <input type=\"tel\" id=\"rg-telefon\" name=\"telefon\" autocomplete=\"tel\">\r\n        <span class=\"rg-error-text\" data-error-for=\"rg-telefon\">Ange ett giltigt telefonnummer.<\/span>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"rg-field\">\r\n      <label for=\"rg-foretag\">F\u00f6retag<\/label>\r\n      <input type=\"text\" id=\"rg-foretag\" name=\"foretag\" autocomplete=\"organization\">\r\n    <\/div>\r\n\r\n    <!--\r\n      Vad \u00e4rendet g\u00e4ller. Valet blir leadets typ i Core och styr vem som f\u00e5r\r\n      det p\u00e5 sitt bord. V\u00e4ljer bes\u00f6karen \"\u00d6vrigt\" klassar Core sj\u00e4lv.\r\n    -->\r\n    <div class=\"rg-field\">\r\n      <label for=\"rg-arende\">Vad g\u00e4ller ditt \u00e4rende?<\/label>\r\n      <select id=\"rg-arende\" name=\"arende\">\r\n        <option value=\"\">V\u00e4lj\u2026<\/option>\r\n        <option value=\"Offert eller pris\">Offert eller pris \u2013 jag \u00e4r inte kund \u00e4n<\/option>\r\n        <option value=\"Order eller \u00e4ndring av tj\u00e4nst\">Order eller \u00e4ndring av tj\u00e4nst<\/option>\r\n        <option value=\"Support eller felanm\u00e4lan\">Support eller felanm\u00e4lan<\/option>\r\n        <option value=\"\u00d6vrigt\">\u00d6vrigt<\/option>\r\n      <\/select>\r\n    <\/div>\r\n\r\n    <div class=\"rg-field\">\r\n      <label for=\"rg-meddelande\">Meddelande<\/label>\r\n      <textarea id=\"rg-meddelande\" name=\"meddelande\" rows=\"4\" placeholder=\"Ber\u00e4tta kort vad du vill ha hj\u00e4lp med\"><\/textarea>\r\n    <\/div>\r\n\r\n    <div class=\"rg-field rg-consent-field\">\r\n      <input type=\"checkbox\" id=\"rg-consent\" name=\"consent\" required>\r\n      <label for=\"rg-consent\" class=\"rg-consent-label\">\r\n        Ja, jag godk\u00e4nner att Responda Group hanterar mina uppgifter enligt deras\r\n        <a href=\"https:\/\/respondagroup.se\/allmanna-villkor\/\" target=\"_blank\" rel=\"noopener\">Allm\u00e4nna villkor<\/a>\r\n        och dataskyddsf\u00f6rordningen GDPR <span class=\"rg-required\">*<\/span>\r\n      <\/label>\r\n      <span class=\"rg-error-text\" data-error-for=\"rg-consent\">Du m\u00e5ste godk\u00e4nna villkoren f\u00f6r att skicka formul\u00e4ret.<\/span>\r\n    <\/div>\r\n\r\n    <!--\r\n      Frivillig ruta f\u00f6r utskick. Den h\u00e4r \u2014 och bara den h\u00e4r \u2014 bokf\u00f6rs som\r\n      marknadsf\u00f6ringssamtycke i Core. Villkorsrutan ovan g\u00f6r det inte, f\u00f6r den\r\n      s\u00e4ger inget om att personen vill f\u00e5 utskick.\r\n\r\n      Vill ni inte fr\u00e5ga om utskick alls: ta bort hela det h\u00e4r blocket.\r\n      Ta INTE bort det och r\u00e4kna villkorsrutan som ett ja i st\u00e4llet.\r\n    -->\r\n    <div class=\"rg-field rg-consent-field\">\r\n      <input type=\"checkbox\" id=\"rg-nyhetsbrev\" name=\"nyhetsbrev\">\r\n      <label for=\"rg-nyhetsbrev\" class=\"rg-consent-label\">\r\n        Ja, jag vill g\u00e4rna f\u00e5 nyheter och erbjudanden fr\u00e5n Responda Group via e-post.\r\n        Du kan avregistrera dig n\u00e4r du vill.\r\n      <\/label>\r\n    <\/div>\r\n\r\n    <!--\r\n      Honungsf\u00e4llan. Dold f\u00f6r m\u00e4nniskor, men robotar fyller i allt de hittar.\r\n      Ett inskick med n\u00e5got i f\u00e4ltet kastas. F\u00e4ltet ligger utanf\u00f6r synf\u00e4ltet\r\n      i st\u00e4llet f\u00f6r display:none, eftersom en del robotar hoppar \u00f6ver det som\r\n      \u00e4r g\u00f6mt med display.\r\n    -->\r\n    <div aria-hidden=\"true\" style=\"position:absolute;left:-9999px;top:auto;width:1px;height:1px;overflow:hidden\">\r\n      <label for=\"rg-kontrollfalt\">L\u00e4mna tomt<\/label>\r\n      <input type=\"text\" id=\"rg-kontrollfalt\" name=\"rg_kontrollfalt\" tabindex=\"-1\" autocomplete=\"off\">\r\n    <\/div>\r\n\r\n    <button type=\"submit\" class=\"rg-submit-btn\">\r\n      <span class=\"rg-btn-label\">Skicka<\/span>\r\n      <span class=\"rg-btn-spinner\" aria-hidden=\"true\"><\/span>\r\n    <\/button>\r\n\r\n    <div class=\"rg-form-message\" role=\"status\" aria-live=\"polite\"><\/div>\r\n\r\n  <\/form>\r\n<\/div>\r\n\r\n<style>\r\n  .rg-lead-form-wrapper {\r\n    --rg-dark: #004650;\r\n    --rg-navy: #042433;\r\n    --rg-accent: #E14113;\r\n    --rg-blue: #156082;\r\n    --rg-light: #D2DEEF;\r\n    --rg-error: #C22A11;\r\n\r\n    max-width: 640px;\r\n    margin: 0 auto;\r\n    font-family: 'Montserrat', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;\r\n    color: var(--rg-navy);\r\n    box-sizing: border-box;\r\n  }\r\n\r\n  .rg-lead-form-wrapper * {\r\n    box-sizing: border-box;\r\n  }\r\n\r\n  .rg-lead-form-wrapper form {\r\n    display: flex;\r\n    flex-direction: column;\r\n    gap: 20px;\r\n    background: #ffffff;\r\n    border: 1px solid var(--rg-light);\r\n    border-radius: 12px;\r\n    padding: 32px;\r\n  }\r\n\r\n  .rg-field-row {\r\n    display: grid;\r\n    grid-template-columns: 1fr 1fr;\r\n    gap: 20px;\r\n  }\r\n\r\n  .rg-field {\r\n    display: flex;\r\n    flex-direction: column;\r\n    gap: 6px;\r\n  }\r\n\r\n  .rg-field label {\r\n    font-size: 14px;\r\n    font-weight: 600;\r\n    color: var(--rg-dark);\r\n  }\r\n\r\n  .rg-required {\r\n    color: var(--rg-accent);\r\n  }\r\n\r\n  .rg-field input[type=\"text\"],\r\n  .rg-field input[type=\"email\"],\r\n  .rg-field input[type=\"tel\"],\r\n  .rg-field select,\r\n  .rg-field textarea {\r\n    font-family: inherit;\r\n    font-size: 15px;\r\n    padding: 11px 14px;\r\n    border: 1px solid #C7D3E0;\r\n    border-radius: 8px;\r\n    color: var(--rg-navy);\r\n    background: #ffffff;\r\n    transition: border-color 0.15s ease, box-shadow 0.15s ease;\r\n  }\r\n\r\n  .rg-field textarea {\r\n    resize: vertical;\r\n    min-height: 90px;\r\n  }\r\n\r\n  .rg-field input:focus-visible,\r\n  .rg-field select:focus-visible,\r\n  .rg-field textarea:focus-visible {\r\n    outline: none;\r\n    border-color: var(--rg-blue);\r\n    box-shadow: 0 0 0 3px rgba(21, 96, 130, 0.15);\r\n  }\r\n\r\n  .rg-field input:invalid.rg-touched,\r\n  .rg-field textarea:invalid.rg-touched {\r\n    border-color: var(--rg-error);\r\n  }\r\n\r\n  .rg-error-text {\r\n    display: none;\r\n    font-size: 13px;\r\n    color: var(--rg-error);\r\n  }\r\n\r\n  .rg-field.rg-invalid .rg-error-text {\r\n    display: block;\r\n  }\r\n\r\n  .rg-consent-field {\r\n    flex-direction: row;\r\n    align-items: flex-start;\r\n    gap: 10px;\r\n    padding-top: 4px;\r\n  }\r\n\r\n  .rg-consent-field input[type=\"checkbox\"] {\r\n    margin-top: 3px;\r\n    width: 18px;\r\n    height: 18px;\r\n    min-width: 18px;\r\n    accent-color: var(--rg-dark);\r\n    cursor: pointer;\r\n  }\r\n\r\n  .rg-consent-label {\r\n    font-size: 14px;\r\n    line-height: 1.5;\r\n    color: var(--rg-navy);\r\n    font-weight: 400;\r\n    cursor: pointer;\r\n  }\r\n\r\n  .rg-consent-label a {\r\n    color: var(--rg-blue);\r\n    text-decoration: underline;\r\n  }\r\n\r\n  .rg-consent-field .rg-error-text {\r\n    margin-left: 28px;\r\n  }\r\n\r\n  .rg-submit-btn {\r\n    display: inline-flex;\r\n    align-items: center;\r\n    justify-content: center;\r\n    gap: 10px;\r\n    font-family: inherit;\r\n    font-size: 15px;\r\n    font-weight: 600;\r\n    color: #ffffff;\r\n    background: var(--rg-accent);\r\n    border: none;\r\n    border-radius: 8px;\r\n    padding: 13px 24px;\r\n    cursor: pointer;\r\n    transition: background 0.15s ease, opacity 0.15s ease;\r\n    align-self: flex-start;\r\n  }\r\n\r\n  .rg-submit-btn:hover {\r\n    background: #C6390F;\r\n  }\r\n\r\n  .rg-submit-btn:focus-visible {\r\n    outline: 3px solid var(--rg-blue);\r\n    outline-offset: 2px;\r\n  }\r\n\r\n  .rg-submit-btn:disabled {\r\n    opacity: 0.6;\r\n    cursor: not-allowed;\r\n  }\r\n\r\n  .rg-btn-spinner {\r\n    display: none;\r\n    width: 14px;\r\n    height: 14px;\r\n    border: 2px solid rgba(255, 255, 255, 0.5);\r\n    border-top-color: #ffffff;\r\n    border-radius: 50%;\r\n  }\r\n\r\n  .rg-submit-btn.rg-loading .rg-btn-spinner {\r\n    display: inline-block;\r\n    animation: rg-spin 0.7s linear infinite;\r\n  }\r\n\r\n  @keyframes rg-spin {\r\n    to { transform: rotate(360deg); }\r\n  }\r\n\r\n  .rg-form-message {\r\n    font-size: 14px;\r\n    line-height: 1.5;\r\n    padding: 12px 14px;\r\n    border-radius: 8px;\r\n    display: none;\r\n  }\r\n\r\n  .rg-form-message.rg-visible {\r\n    display: block;\r\n  }\r\n\r\n  .rg-form-message.rg-success {\r\n    background: var(--rg-light);\r\n    color: var(--rg-dark);\r\n  }\r\n\r\n  .rg-form-message.rg-error {\r\n    background: #FBE4DE;\r\n    color: var(--rg-error);\r\n  }\r\n\r\n  @media (max-width: 560px) {\r\n    .rg-lead-form-wrapper form {\r\n      padding: 24px 20px;\r\n    }\r\n    .rg-field-row {\r\n      grid-template-columns: 1fr;\r\n      gap: 20px;\r\n    }\r\n  }\r\n<\/style>\r\n\r\n<script>\r\n(function () {\r\n  \/\/ ---------------------------------------------------------------------\r\n  \/\/ KONFIGURATION\r\n  \/\/ ---------------------------------------------------------------------\r\n  \/\/ Relativ adress p\u00e5 samma dom\u00e4n. Inga korsdom\u00e4nregler att kringg\u00e5, och\r\n  \/\/ ingen hemlighet i sidans k\u00e4llkod \u2014 WordPress l\u00e4gger till API-nyckeln\r\n  \/\/ p\u00e5 serversidan innan leadet g\u00e5r vidare till Core.\r\n  var LEAD_SUBMIT_ENDPOINT = '\/wp-json\/core-lead-bridge\/v1\/lead';\r\n\r\n  var form = document.getElementById('rg-lead-form');\r\n  var messageBox = form.querySelector('.rg-form-message');\r\n  var submitBtn = form.querySelector('.rg-submit-btn');\r\n\r\n  \/\/ N\u00e4r sidan \u00f6ppnades. Ett formul\u00e4r som skickas inom tv\u00e5 sekunder \u00e4r ifyllt\r\n  \/\/ av ett skript, inte av en m\u00e4nniska.\r\n  var oppnadVid = Date.now();\r\n\r\n  \/\/ ---------------------------------------------------------------------\r\n  \/\/ TRAFIKK\u00c4LLA (var bes\u00f6karen kom ifr\u00e5n innan hen landade p\u00e5 sajten)\r\n  \/\/ ---------------------------------------------------------------------\r\n  \/\/ F\u00e5ngas en g\u00e5ng per webbl\u00e4sarsession (sessionStorage) p\u00e5 den F\u00d6RSTA\r\n  \/\/ sidan bes\u00f6karen landar p\u00e5, s\u00e5 att k\u00e4llan (Google, annons, etc.)\r\n  \/\/ inte skrivs \u00f6ver om personen klickar runt p\u00e5 flera sidor p\u00e5 sajten\r\n  \/\/ innan hen fyller i formul\u00e4ret. Nollst\u00e4lls n\u00e4r fliken\/sessionen\r\n  \/\/ st\u00e4ngs \u2014 vill du sp\u00e5ra k\u00e4lla \u00f6ver flera separata bes\u00f6k (dagar)\r\n  \/\/ ist\u00e4llet f\u00f6r samma session, s\u00e4g till, d\u00e5 byter vi till en cookie\r\n  \/\/ med l\u00e4ngre livstid.\r\n  \/\/\r\n  \/\/ gclid f\u00e5ngas separat fr\u00e5n UTM-parametrarna: Google Ads s\u00e4tter gclid\r\n  \/\/ automatiskt p\u00e5 klick fr\u00e5n annonser, oavsett om l\u00e4nken \u00e4ven \u00e4r\r\n  \/\/ UTM-taggad eller inte. Den ger ett tillf\u00f6rlitligt s\u00e4tt att avg\u00f6ra\r\n  \/\/ \"kom detta lead fr\u00e5n en Google-annons?\" i GTM, oberoende av om\r\n  \/\/ UTM-taggning missats p\u00e5 n\u00e5gon annonsl\u00e4nk.\r\n  function rgGetFirstTouchAttribution() {\r\n    var STORAGE_KEY = 'rg_lead_first_touch';\r\n    try {\r\n      var existing = sessionStorage.getItem(STORAGE_KEY);\r\n      if (existing) return JSON.parse(existing);\r\n    } catch (e) {}\r\n\r\n    var params = new URLSearchParams(window.location.search);\r\n    var data = {\r\n      hanvisande_url: document.referrer || '',\r\n      utm_source: params.get('utm_source') || '',\r\n      utm_medium: params.get('utm_medium') || '',\r\n      utm_campaign: params.get('utm_campaign') || '',\r\n      utm_term: params.get('utm_term') || '',\r\n      utm_content: params.get('utm_content') || '',\r\n      gclid: params.get('gclid') || ''\r\n    };\r\n\r\n    try { sessionStorage.setItem(STORAGE_KEY, JSON.stringify(data)); } catch (e) {}\r\n    return data;\r\n  }\r\n\r\n  var rgFirstTouch = rgGetFirstTouchAttribution();\r\n\r\n  function showMessage(text, type) {\r\n    messageBox.textContent = text;\r\n    messageBox.className = 'rg-form-message rg-visible rg-' + type;\r\n  }\r\n\r\n  function setFieldError(fieldEl, hasError) {\r\n    var wrapper = fieldEl.closest('.rg-field');\r\n    if (!wrapper) return;\r\n    wrapper.classList.toggle('rg-invalid', hasError);\r\n    fieldEl.classList.add('rg-touched');\r\n  }\r\n\r\n  function validate() {\r\n    var valid = true;\r\n    ['rg-fornamn', 'rg-efternamn', 'rg-epost', 'rg-consent'].forEach(function (id) {\r\n      var el = document.getElementById(id);\r\n      var ok = el.type === 'checkbox' ? el.checked : el.value.trim() !== '';\r\n      if (el.type === 'email' && ok) {\r\n        ok = \/^[^\\s@]+@[^\\s@]+\\.[^\\s@]+$\/.test(el.value.trim());\r\n      }\r\n      setFieldError(el, !ok);\r\n      if (!ok) valid = false;\r\n    });\r\n\r\n    var phone = document.getElementById('rg-telefon');\r\n    if (phone.value.trim() !== '') {\r\n      var phoneOk = \/^[0-9+()\\s-]{6,20}$\/.test(phone.value.trim());\r\n      setFieldError(phone, !phoneOk);\r\n      if (!phoneOk) valid = false;\r\n    }\r\n\r\n    return valid;\r\n  }\r\n\r\n  form.addEventListener('submit', function (e) {\r\n    e.preventDefault();\r\n\r\n    if (!validate()) {\r\n      showMessage('Kontrollera de markerade f\u00e4lten och f\u00f6rs\u00f6k igen.', 'error');\r\n      return;\r\n    }\r\n\r\n    var payload = {\r\n      fornamn: document.getElementById('rg-fornamn').value.trim(),\r\n      efternamn: document.getElementById('rg-efternamn').value.trim(),\r\n      epost: document.getElementById('rg-epost').value.trim(),\r\n      telefon: document.getElementById('rg-telefon').value.trim(),\r\n      foretag: document.getElementById('rg-foretag').value.trim(),\r\n      arende: document.getElementById('rg-arende').value,\r\n      meddelande: document.getElementById('rg-meddelande').value.trim(),\r\n      \/\/ Godk\u00e4nnande av villkoren. Noteras p\u00e5 leadet i Core, men ger ingen\r\n      \/\/ r\u00e4tt att skicka marknadsf\u00f6ring \u2014 det \u00e4r en annan fr\u00e5ga.\r\n      consent: document.getElementById('rg-consent').checked,\r\n      \/\/ Ja till utskick. Det h\u00e4r \u00e4r rutan som bokf\u00f6rs som\r\n      \/\/ marknadsf\u00f6ringssamtycke, med datum och k\u00e4lla.\r\n      nyhetsbrev: document.getElementById('rg-nyhetsbrev').checked,\r\n      kalla: 'webbplats-leadformular',\r\n      sida_url: window.location.href,\r\n      sida_titel: document.title,\r\n      hanvisande_url: rgFirstTouch.hanvisande_url,\r\n      utm_source: rgFirstTouch.utm_source,\r\n      utm_medium: rgFirstTouch.utm_medium,\r\n      utm_campaign: rgFirstTouch.utm_campaign,\r\n      utm_term: rgFirstTouch.utm_term,\r\n      utm_content: rgFirstTouch.utm_content,\r\n      gclid: rgFirstTouch.gclid,\r\n      rg_kontrollfalt: document.getElementById('rg-kontrollfalt').value,\r\n      rg_oppnad: oppnadVid\r\n    };\r\n\r\n    submitBtn.disabled = true;\r\n    submitBtn.classList.add('rg-loading');\r\n\r\n    fetch(LEAD_SUBMIT_ENDPOINT, {\r\n      method: 'POST',\r\n      headers: { 'Content-Type': 'application\/json' },\r\n      body: JSON.stringify(payload)\r\n    })\r\n      .then(function (res) {\r\n        if (!res.ok) throw new Error('Request failed: ' + res.status);\r\n\r\n        \/\/ ---------------------------------------------------------------\r\n        \/\/ GTM: signalera lyckat lead till dataLayer.\r\n        \/\/ H\u00e4ndelsenamnet 'generate_lead' \u00e4r GA4:s\/Google Ads rekommenderade\r\n        \/\/ namn f\u00f6r leadformul\u00e4r. utm_*\/gclid f\u00f6ljer med s\u00e5 att GTM kan\r\n        \/\/ avg\u00f6ra i triggers\/variabler om leadet kom fr\u00e5n en Google-annons.\r\n        \/\/ ---------------------------------------------------------------\r\n        window.dataLayer = window.dataLayer || [];\r\n        window.dataLayer.push({\r\n          event: 'generate_lead',\r\n          form_name: 'leadformular',\r\n          utm_source: rgFirstTouch.utm_source,\r\n          utm_medium: rgFirstTouch.utm_medium,\r\n          utm_campaign: rgFirstTouch.utm_campaign,\r\n          gclid: rgFirstTouch.gclid\r\n        });\r\n\r\n        showMessage('Tack! Vi har tagit emot din f\u00f6rfr\u00e5gan och \u00e5terkommer s\u00e5 snart vi kan.', 'success');\r\n        form.reset();\r\n      })\r\n      .catch(function (err) {\r\n        console.error('[rg-lead-form] Inskick misslyckades:', err);\r\n        showMessage('N\u00e5got gick fel n\u00e4r formul\u00e4ret skickades. F\u00f6rs\u00f6k igen om en stund, eller kontakta oss direkt.', 'error');\r\n      })\r\n      .finally(function () {\r\n        submitBtn.disabled = false;\r\n        submitBtn.classList.remove('rg-loading');\r\n      });\r\n  });\r\n})();\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-3ccb005 exad-glass-effect-no exad-sticky-section-no\" data-id=\"3ccb005\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a7d1284 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-icon-box\" data-id=\"a7d1284\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"tel:08-120%20420%2000\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"08-120 420 00\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"lucide lucide-phone\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#FFFFFF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M13.832 16.568a1 1 0 0 0 1.213-.303l.355-.465A2 2 0 0 1 17 15h3a2 2 0 0 1 2 2v3a2 2 0 0 1-2 2A18 18 0 0 1 2 4a2 2 0 0 1 2-2h3a2 2 0 0 1 2 2v3a2 2 0 0 1-.8 1.6l-.468.351a1 1 0 0 0-.292 1.233 14 14 0 0 0 6.392 6.384\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"tel:08-120%20420%2000\" >\n\t\t\t\t\t\t\t08-120 420 00\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7089a51 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"7089a51\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>E-post\u00a0 <\/strong><a href=\"mailto:info@respondagroup.com\">info@respondagroup.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Det vi nog alla kan konstatera \u00e4r att vi \u00e4r inne i en turbulent tid med stigande elpriser, \u00f6kad inflation och ett oroligt v\u00e4rldsl\u00e4ge. Under s\u00e4mre tider h\u00e5rdnar konkurrensen om kunderna, kundlojaliteten s\u00e4tts p\u00e5 prov och kundservice blir en \u00e4nnu viktigare del i kundresan.\u00a0\u00a0 \u00a0 Som VD p\u00e5 ett av Sveriges ledande kundservicef\u00f6retag tror jag &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/respondagroup.se\/en\/vilka-trender-kommer-vi-att-se-inom-kundservice-2023\/\"> <span class=\"screen-reader-text\">What trends will we see in customer service in 2023?<\/span> Read More &raquo;<\/a><\/p>","protected":false},"author":4,"featured_media":8758,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"categories":[70],"tags":[],"class_list":["post-8756","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-trender"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Trender inom kundservice 2023 | Responda Group<\/title>\n<meta name=\"description\" content=\"Vad h\u00e4nder inom kundservice? 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