{"id":9610,"date":"2023-08-02T09:12:40","date_gmt":"2023-08-02T09:12:40","guid":{"rendered":"https:\/\/respondagroup.se\/?p=9610"},"modified":"2026-09-09T11:22:17","modified_gmt":"2026-09-09T11:22:17","slug":"customer-service-shortcomings-are-a-major-problem-for-consumers","status":"publish","type":"post","link":"https:\/\/respondagroup.se\/en\/brister-i-kunderservicen-ar-ett-stort-problem-for-konsumenter\/","title":{"rendered":"Shortcomings in customer service are a major problem for consumers"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"9610\" class=\"elementor elementor-9610\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f047386 elementor-section-boxed elementor-section-height-default elementor-section-height-default exad-glass-effect-no exad-sticky-section-no\" data-id=\"f047386\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1fce92e exad-glass-effect-no exad-sticky-section-no\" data-id=\"1fce92e\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-245461f exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"245461f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h5>Konsumentverkets senaste kartl\u00e4ggning* visar att brister i kundservicen \u00e4r ett stort problem f\u00f6r konsumenter. Framf\u00f6rallt s\u00e5 \u00e4r det tillg\u00e4ngligheten som brister hos m\u00e5nga bolag. Av alla anm\u00e4lningarna som kom in till myndigheten s\u00e5 var 26% kopplade till problem med kundservice efter att ha k\u00f6pt en vara eller en tj\u00e4nst.<\/h5><div>\u00a0<\/div><p><strong>Enligt den nya kartl\u00e4ggningen s\u00e5 kan klagom\u00e5len delas upp i tre problemomr\u00e5den:<\/strong><\/p><ol><li><strong>Konsumenten f\u00e5r inte hj\u00e4lp.<\/strong> T ex s\u00e5 \u00e4r svarstiden f\u00f6r l\u00e5ng, konsumenten f\u00e5r inte svar p\u00e5 sitt \u00e4rende eller att den utlovade \u00e5tg\u00e4rden inte genomf\u00f6rs.<\/li><li><strong>F\u00f6retaget kr\u00e4ver ett visst kontakts\u00e4tt.<\/strong> T ex s\u00e5 kan det saknas kontaktuppgifter eller s\u00e5 kr\u00e4ver f\u00f6retaget en muntlig upps\u00e4gning av avtalet.<\/li><li><strong>Det saknas m\u00f6jlighet att spara kommunikation.<\/strong> Det saknas ofta m\u00f6jlighet f\u00f6r konsumenten att spara bevis p\u00e5 kommunikationen med kundservice.<\/li><\/ol><div><p><em><a href=\"https:\/\/www.konsumentverket.se\/\" target=\"_blank\" rel=\"noopener\">*Konsumentverkets<\/a> pressmeddelande 20 juni 2023.<\/em><\/p><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7ed6541 elementor-section-boxed elementor-section-height-default elementor-section-height-default exad-glass-effect-no exad-sticky-section-no\" data-id=\"7ed6541\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7586846 exad-glass-effect-no exad-sticky-section-no\" data-id=\"7586846\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a34f064 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"a34f064\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Vi \u00e4r experter p\u00e5 kundservice<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ae09c3a elementor-section-boxed elementor-section-height-default elementor-section-height-default exad-glass-effect-no exad-sticky-section-no\" data-id=\"ae09c3a\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-7d024a6 exad-glass-effect-no exad-sticky-section-no\" data-id=\"7d024a6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-c729461 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"c729461\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Vi har i \u00f6ver 30 \u00e5r arbetar med kundservice. V\u00e5ra 500 medarbetare hanterar \u00e5rligen fler \u00e4n 10 miljoner kundkontakter &#8211; \u00e5t mer \u00e4n 2 100 uppdragsgivare. <span style=\"font-style: inherit; font-weight: inherit; background-color: var(--ast-global-color-4); color: var(--ast-global-color-3);\">L\u00e4s mer om hur vi kan hj\u00e4lpa er eller kontakta oss s\u00e5 ber\u00e4ttar vi mer! &#8211; Dina kunder f\u00f6rtj\u00e4nar den b\u00e4sta kundupplevelsen!<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-349ca6d elementor-section-boxed elementor-section-height-default elementor-section-height-default exad-glass-effect-no exad-sticky-section-no\" data-id=\"349ca6d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f4a05e1 exad-glass-effect-no exad-sticky-section-no\" data-id=\"f4a05e1\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-72b26cb elementor-align-center exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-button\" data-id=\"72b26cb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/respondagroup.se\/kundservice\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">L\u00e4s mer<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ed529ac elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default exad-glass-effect-no exad-sticky-section-no\" data-id=\"ed529ac\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[],&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-07dd902 exad-glass-effect-no exad-sticky-section-no\" data-id=\"07dd902\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b7fc3ca exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-menu-anchor\" data-id=\"b7fc3ca\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"kontakt\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ca3eab0 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"ca3eab0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Kontakta oss<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-4c3d881 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default exad-glass-effect-no exad-sticky-section-no\" data-id=\"4c3d881\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;jet_parallax_layout_list&quot;:[]}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-070e6e4 exad-glass-effect-no exad-sticky-section-no\" data-id=\"070e6e4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b1c35de elementor-widget__width-initial exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-html\" data-id=\"b1c35de\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<!--\r\n  ===========================================================================\r\n  RESPONDA GROUP \u2013 LEADFORMUL\u00c4R\r\n  ===========================================================================\r\n  Klistra in HELA detta inneh\u00e5ll i en Elementor \"HTML\"-widget d\u00e4r formul\u00e4ret\r\n  ska visas p\u00e5 sidan.\r\n\r\n  Formul\u00e4ret \u00e4r kopplat och beh\u00f6ver ingen konfiguration. Det postar till\r\n  WordPress p\u00e5 samma dom\u00e4n, och WordPress skickar vidare till Responda Core.\r\n\r\n  VARF\u00d6R INTE DIREKT TILL CORE:\r\n  En webbl\u00e4sare kan inte h\u00e5lla en hemlighet. Postade formul\u00e4ret direkt till\r\n  Core skulle API-nyckeln ligga i sidans k\u00e4llkod, l\u00e4sbar f\u00f6r alla som \u00f6ppnar\r\n  den. Nyckeln bor i st\u00e4llet p\u00e5 servern, i wp-config.php, och l\u00e4mnar aldrig\r\n  WordPress.\r\n\r\n  KR\u00c4VER: mu-pluginet \"Core Lead Bridge\" version 1.4.0 eller senare.\r\n  ===========================================================================\r\n-->\r\n\r\n<div class=\"rg-lead-form-wrapper\">\r\n  <form id=\"rg-lead-form\" novalidate>\r\n\r\n    <div class=\"rg-field-row\">\r\n      <div class=\"rg-field\">\r\n        <label for=\"rg-fornamn\">F\u00f6rnamn <span class=\"rg-required\">*<\/span><\/label>\r\n        <input type=\"text\" id=\"rg-fornamn\" name=\"fornamn\" autocomplete=\"given-name\" required>\r\n        <span class=\"rg-error-text\" data-error-for=\"rg-fornamn\">Fyll i f\u00f6rnamn.<\/span>\r\n      <\/div>\r\n      <div class=\"rg-field\">\r\n        <label for=\"rg-efternamn\">Efternamn <span class=\"rg-required\">*<\/span><\/label>\r\n        <input type=\"text\" id=\"rg-efternamn\" name=\"efternamn\" autocomplete=\"family-name\" required>\r\n        <span class=\"rg-error-text\" data-error-for=\"rg-efternamn\">Fyll i efternamn.<\/span>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"rg-field-row\">\r\n      <div class=\"rg-field\">\r\n        <label for=\"rg-epost\">E-post <span class=\"rg-required\">*<\/span><\/label>\r\n        <input type=\"email\" id=\"rg-epost\" name=\"epost\" autocomplete=\"email\" required>\r\n        <span class=\"rg-error-text\" data-error-for=\"rg-epost\">Ange en giltig e-postadress.<\/span>\r\n      <\/div>\r\n      <div class=\"rg-field\">\r\n        <label for=\"rg-telefon\">Telefonnummer<\/label>\r\n        <input type=\"tel\" id=\"rg-telefon\" name=\"telefon\" autocomplete=\"tel\">\r\n        <span class=\"rg-error-text\" data-error-for=\"rg-telefon\">Ange ett giltigt telefonnummer.<\/span>\r\n      <\/div>\r\n    <\/div>\r\n\r\n    <div class=\"rg-field\">\r\n      <label for=\"rg-foretag\">F\u00f6retag<\/label>\r\n      <input type=\"text\" id=\"rg-foretag\" name=\"foretag\" autocomplete=\"organization\">\r\n    <\/div>\r\n\r\n    <!--\r\n      Vad \u00e4rendet g\u00e4ller. Valet blir leadets typ i Core och styr vem som f\u00e5r\r\n      det p\u00e5 sitt bord. V\u00e4ljer bes\u00f6karen \"\u00d6vrigt\" klassar Core sj\u00e4lv.\r\n    -->\r\n    <div class=\"rg-field\">\r\n      <label for=\"rg-arende\">Vad g\u00e4ller ditt \u00e4rende?<\/label>\r\n      <select id=\"rg-arende\" name=\"arende\">\r\n        <option value=\"\">V\u00e4lj\u2026<\/option>\r\n        <option value=\"Offert eller pris\">Offert eller pris \u2013 jag \u00e4r inte kund \u00e4n<\/option>\r\n        <option value=\"Order eller \u00e4ndring av tj\u00e4nst\">Order eller \u00e4ndring av tj\u00e4nst<\/option>\r\n        <option value=\"Support eller felanm\u00e4lan\">Support eller felanm\u00e4lan<\/option>\r\n        <option value=\"\u00d6vrigt\">\u00d6vrigt<\/option>\r\n      <\/select>\r\n    <\/div>\r\n\r\n    <div class=\"rg-field\">\r\n      <label for=\"rg-meddelande\">Meddelande<\/label>\r\n      <textarea id=\"rg-meddelande\" name=\"meddelande\" rows=\"4\" placeholder=\"Ber\u00e4tta kort vad du vill ha hj\u00e4lp med\"><\/textarea>\r\n    <\/div>\r\n\r\n    <div class=\"rg-field rg-consent-field\">\r\n      <input type=\"checkbox\" id=\"rg-consent\" name=\"consent\" required>\r\n      <label for=\"rg-consent\" class=\"rg-consent-label\">\r\n        Ja, jag godk\u00e4nner att Responda Group hanterar mina uppgifter enligt deras\r\n        <a href=\"https:\/\/respondagroup.se\/allmanna-villkor\/\" target=\"_blank\" rel=\"noopener\">Allm\u00e4nna villkor<\/a>\r\n        och dataskyddsf\u00f6rordningen GDPR <span class=\"rg-required\">*<\/span>\r\n      <\/label>\r\n      <span class=\"rg-error-text\" data-error-for=\"rg-consent\">Du m\u00e5ste godk\u00e4nna villkoren f\u00f6r att skicka formul\u00e4ret.<\/span>\r\n    <\/div>\r\n\r\n    <!--\r\n      Frivillig ruta f\u00f6r utskick. Den h\u00e4r \u2014 och bara den h\u00e4r \u2014 bokf\u00f6rs som\r\n      marknadsf\u00f6ringssamtycke i Core. Villkorsrutan ovan g\u00f6r det inte, f\u00f6r den\r\n      s\u00e4ger inget om att personen vill f\u00e5 utskick.\r\n\r\n      Vill ni inte fr\u00e5ga om utskick alls: ta bort hela det h\u00e4r blocket.\r\n      Ta INTE bort det och r\u00e4kna villkorsrutan som ett ja i st\u00e4llet.\r\n    -->\r\n    <div class=\"rg-field rg-consent-field\">\r\n      <input type=\"checkbox\" id=\"rg-nyhetsbrev\" name=\"nyhetsbrev\">\r\n      <label for=\"rg-nyhetsbrev\" class=\"rg-consent-label\">\r\n        Ja, jag vill g\u00e4rna f\u00e5 nyheter och erbjudanden fr\u00e5n Responda Group via e-post.\r\n        Du kan avregistrera dig n\u00e4r du vill.\r\n      <\/label>\r\n    <\/div>\r\n\r\n    <!--\r\n      Honungsf\u00e4llan. Dold f\u00f6r m\u00e4nniskor, men robotar fyller i allt de hittar.\r\n      Ett inskick med n\u00e5got i f\u00e4ltet kastas. F\u00e4ltet ligger utanf\u00f6r synf\u00e4ltet\r\n      i st\u00e4llet f\u00f6r display:none, eftersom en del robotar hoppar \u00f6ver det som\r\n      \u00e4r g\u00f6mt med display.\r\n    -->\r\n    <div aria-hidden=\"true\" style=\"position:absolute;left:-9999px;top:auto;width:1px;height:1px;overflow:hidden\">\r\n      <label for=\"rg-kontrollfalt\">L\u00e4mna tomt<\/label>\r\n      <input type=\"text\" id=\"rg-kontrollfalt\" name=\"rg_kontrollfalt\" tabindex=\"-1\" autocomplete=\"off\">\r\n    <\/div>\r\n\r\n    <button type=\"submit\" class=\"rg-submit-btn\">\r\n      <span class=\"rg-btn-label\">Skicka<\/span>\r\n      <span class=\"rg-btn-spinner\" aria-hidden=\"true\"><\/span>\r\n    <\/button>\r\n\r\n    <div class=\"rg-form-message\" role=\"status\" aria-live=\"polite\"><\/div>\r\n\r\n  <\/form>\r\n<\/div>\r\n\r\n<style>\r\n  .rg-lead-form-wrapper {\r\n    --rg-dark: #004650;\r\n    --rg-navy: #042433;\r\n    --rg-accent: #E14113;\r\n    --rg-blue: #156082;\r\n    --rg-light: #D2DEEF;\r\n    --rg-error: #C22A11;\r\n\r\n    max-width: 640px;\r\n    margin: 0 auto;\r\n    font-family: 'Montserrat', -apple-system, BlinkMacSystemFont, 'Segoe UI', sans-serif;\r\n    color: var(--rg-navy);\r\n    box-sizing: border-box;\r\n  }\r\n\r\n  .rg-lead-form-wrapper * {\r\n    box-sizing: border-box;\r\n  }\r\n\r\n  .rg-lead-form-wrapper form {\r\n    display: flex;\r\n    flex-direction: column;\r\n    gap: 20px;\r\n    background: #ffffff;\r\n    border: 1px solid var(--rg-light);\r\n    border-radius: 12px;\r\n    padding: 32px;\r\n  }\r\n\r\n  .rg-field-row {\r\n    display: grid;\r\n    grid-template-columns: 1fr 1fr;\r\n    gap: 20px;\r\n  }\r\n\r\n  .rg-field {\r\n    display: flex;\r\n    flex-direction: column;\r\n    gap: 6px;\r\n  }\r\n\r\n  .rg-field label {\r\n    font-size: 14px;\r\n    font-weight: 600;\r\n    color: var(--rg-dark);\r\n  }\r\n\r\n  .rg-required {\r\n    color: var(--rg-accent);\r\n  }\r\n\r\n  .rg-field input[type=\"text\"],\r\n  .rg-field input[type=\"email\"],\r\n  .rg-field input[type=\"tel\"],\r\n  .rg-field select,\r\n  .rg-field textarea {\r\n    font-family: inherit;\r\n    font-size: 15px;\r\n    padding: 11px 14px;\r\n    border: 1px solid #C7D3E0;\r\n    border-radius: 8px;\r\n    color: var(--rg-navy);\r\n    background: #ffffff;\r\n    transition: border-color 0.15s ease, box-shadow 0.15s ease;\r\n  }\r\n\r\n  .rg-field textarea {\r\n    resize: vertical;\r\n    min-height: 90px;\r\n  }\r\n\r\n  .rg-field input:focus-visible,\r\n  .rg-field select:focus-visible,\r\n  .rg-field textarea:focus-visible {\r\n    outline: none;\r\n    border-color: var(--rg-blue);\r\n    box-shadow: 0 0 0 3px rgba(21, 96, 130, 0.15);\r\n  }\r\n\r\n  .rg-field input:invalid.rg-touched,\r\n  .rg-field textarea:invalid.rg-touched {\r\n    border-color: var(--rg-error);\r\n  }\r\n\r\n  .rg-error-text {\r\n    display: none;\r\n    font-size: 13px;\r\n    color: var(--rg-error);\r\n  }\r\n\r\n  .rg-field.rg-invalid .rg-error-text {\r\n    display: block;\r\n  }\r\n\r\n  .rg-consent-field {\r\n    flex-direction: row;\r\n    align-items: flex-start;\r\n    gap: 10px;\r\n    padding-top: 4px;\r\n  }\r\n\r\n  .rg-consent-field input[type=\"checkbox\"] {\r\n    margin-top: 3px;\r\n    width: 18px;\r\n    height: 18px;\r\n    min-width: 18px;\r\n    accent-color: var(--rg-dark);\r\n    cursor: pointer;\r\n  }\r\n\r\n  .rg-consent-label {\r\n    font-size: 14px;\r\n    line-height: 1.5;\r\n    color: var(--rg-navy);\r\n    font-weight: 400;\r\n    cursor: pointer;\r\n  }\r\n\r\n  .rg-consent-label a {\r\n    color: var(--rg-blue);\r\n    text-decoration: underline;\r\n  }\r\n\r\n  .rg-consent-field .rg-error-text {\r\n    margin-left: 28px;\r\n  }\r\n\r\n  .rg-submit-btn {\r\n    display: inline-flex;\r\n    align-items: center;\r\n    justify-content: center;\r\n    gap: 10px;\r\n    font-family: inherit;\r\n    font-size: 15px;\r\n    font-weight: 600;\r\n    color: #ffffff;\r\n    background: var(--rg-accent);\r\n    border: none;\r\n    border-radius: 8px;\r\n    padding: 13px 24px;\r\n    cursor: pointer;\r\n    transition: background 0.15s ease, opacity 0.15s ease;\r\n    align-self: flex-start;\r\n  }\r\n\r\n  .rg-submit-btn:hover {\r\n    background: #C6390F;\r\n  }\r\n\r\n  .rg-submit-btn:focus-visible {\r\n    outline: 3px solid var(--rg-blue);\r\n    outline-offset: 2px;\r\n  }\r\n\r\n  .rg-submit-btn:disabled {\r\n    opacity: 0.6;\r\n    cursor: not-allowed;\r\n  }\r\n\r\n  .rg-btn-spinner {\r\n    display: none;\r\n    width: 14px;\r\n    height: 14px;\r\n    border: 2px solid rgba(255, 255, 255, 0.5);\r\n    border-top-color: #ffffff;\r\n    border-radius: 50%;\r\n  }\r\n\r\n  .rg-submit-btn.rg-loading .rg-btn-spinner {\r\n    display: inline-block;\r\n    animation: rg-spin 0.7s linear infinite;\r\n  }\r\n\r\n  @keyframes rg-spin {\r\n    to { transform: rotate(360deg); }\r\n  }\r\n\r\n  .rg-form-message {\r\n    font-size: 14px;\r\n    line-height: 1.5;\r\n    padding: 12px 14px;\r\n    border-radius: 8px;\r\n    display: none;\r\n  }\r\n\r\n  .rg-form-message.rg-visible {\r\n    display: block;\r\n  }\r\n\r\n  .rg-form-message.rg-success {\r\n    background: var(--rg-light);\r\n    color: var(--rg-dark);\r\n  }\r\n\r\n  .rg-form-message.rg-error {\r\n    background: #FBE4DE;\r\n    color: var(--rg-error);\r\n  }\r\n\r\n  @media (max-width: 560px) {\r\n    .rg-lead-form-wrapper form {\r\n      padding: 24px 20px;\r\n    }\r\n    .rg-field-row {\r\n      grid-template-columns: 1fr;\r\n      gap: 20px;\r\n    }\r\n  }\r\n<\/style>\r\n\r\n<script>\r\n(function () {\r\n  \/\/ ---------------------------------------------------------------------\r\n  \/\/ KONFIGURATION\r\n  \/\/ ---------------------------------------------------------------------\r\n  \/\/ Relativ adress p\u00e5 samma dom\u00e4n. Inga korsdom\u00e4nregler att kringg\u00e5, och\r\n  \/\/ ingen hemlighet i sidans k\u00e4llkod \u2014 WordPress l\u00e4gger till API-nyckeln\r\n  \/\/ p\u00e5 serversidan innan leadet g\u00e5r vidare till Core.\r\n  var LEAD_SUBMIT_ENDPOINT = '\/wp-json\/core-lead-bridge\/v1\/lead';\r\n\r\n  var form = document.getElementById('rg-lead-form');\r\n  var messageBox = form.querySelector('.rg-form-message');\r\n  var submitBtn = form.querySelector('.rg-submit-btn');\r\n\r\n  \/\/ N\u00e4r sidan \u00f6ppnades. Ett formul\u00e4r som skickas inom tv\u00e5 sekunder \u00e4r ifyllt\r\n  \/\/ av ett skript, inte av en m\u00e4nniska.\r\n  var oppnadVid = Date.now();\r\n\r\n  \/\/ ---------------------------------------------------------------------\r\n  \/\/ TRAFIKK\u00c4LLA (var bes\u00f6karen kom ifr\u00e5n innan hen landade p\u00e5 sajten)\r\n  \/\/ ---------------------------------------------------------------------\r\n  \/\/ F\u00e5ngas en g\u00e5ng per webbl\u00e4sarsession (sessionStorage) p\u00e5 den F\u00d6RSTA\r\n  \/\/ sidan bes\u00f6karen landar p\u00e5, s\u00e5 att k\u00e4llan (Google, annons, etc.)\r\n  \/\/ inte skrivs \u00f6ver om personen klickar runt p\u00e5 flera sidor p\u00e5 sajten\r\n  \/\/ innan hen fyller i formul\u00e4ret. Nollst\u00e4lls n\u00e4r fliken\/sessionen\r\n  \/\/ st\u00e4ngs \u2014 vill du sp\u00e5ra k\u00e4lla \u00f6ver flera separata bes\u00f6k (dagar)\r\n  \/\/ ist\u00e4llet f\u00f6r samma session, s\u00e4g till, d\u00e5 byter vi till en cookie\r\n  \/\/ med l\u00e4ngre livstid.\r\n  \/\/\r\n  \/\/ gclid f\u00e5ngas separat fr\u00e5n UTM-parametrarna: Google Ads s\u00e4tter gclid\r\n  \/\/ automatiskt p\u00e5 klick fr\u00e5n annonser, oavsett om l\u00e4nken \u00e4ven \u00e4r\r\n  \/\/ UTM-taggad eller inte. Den ger ett tillf\u00f6rlitligt s\u00e4tt att avg\u00f6ra\r\n  \/\/ \"kom detta lead fr\u00e5n en Google-annons?\" i GTM, oberoende av om\r\n  \/\/ UTM-taggning missats p\u00e5 n\u00e5gon annonsl\u00e4nk.\r\n  function rgGetFirstTouchAttribution() {\r\n    var STORAGE_KEY = 'rg_lead_first_touch';\r\n    try {\r\n      var existing = sessionStorage.getItem(STORAGE_KEY);\r\n      if (existing) return JSON.parse(existing);\r\n    } catch (e) {}\r\n\r\n    var params = new URLSearchParams(window.location.search);\r\n    var data = {\r\n      hanvisande_url: document.referrer || '',\r\n      utm_source: params.get('utm_source') || '',\r\n      utm_medium: params.get('utm_medium') || '',\r\n      utm_campaign: params.get('utm_campaign') || '',\r\n      utm_term: params.get('utm_term') || '',\r\n      utm_content: params.get('utm_content') || '',\r\n      gclid: params.get('gclid') || ''\r\n    };\r\n\r\n    try { sessionStorage.setItem(STORAGE_KEY, JSON.stringify(data)); } catch (e) {}\r\n    return data;\r\n  }\r\n\r\n  var rgFirstTouch = rgGetFirstTouchAttribution();\r\n\r\n  function showMessage(text, type) {\r\n    messageBox.textContent = text;\r\n    messageBox.className = 'rg-form-message rg-visible rg-' + type;\r\n  }\r\n\r\n  function setFieldError(fieldEl, hasError) {\r\n    var wrapper = fieldEl.closest('.rg-field');\r\n    if (!wrapper) return;\r\n    wrapper.classList.toggle('rg-invalid', hasError);\r\n    fieldEl.classList.add('rg-touched');\r\n  }\r\n\r\n  function validate() {\r\n    var valid = true;\r\n    ['rg-fornamn', 'rg-efternamn', 'rg-epost', 'rg-consent'].forEach(function (id) {\r\n      var el = document.getElementById(id);\r\n      var ok = el.type === 'checkbox' ? el.checked : el.value.trim() !== '';\r\n      if (el.type === 'email' && ok) {\r\n        ok = \/^[^\\s@]+@[^\\s@]+\\.[^\\s@]+$\/.test(el.value.trim());\r\n      }\r\n      setFieldError(el, !ok);\r\n      if (!ok) valid = false;\r\n    });\r\n\r\n    var phone = document.getElementById('rg-telefon');\r\n    if (phone.value.trim() !== '') {\r\n      var phoneOk = \/^[0-9+()\\s-]{6,20}$\/.test(phone.value.trim());\r\n      setFieldError(phone, !phoneOk);\r\n      if (!phoneOk) valid = false;\r\n    }\r\n\r\n    return valid;\r\n  }\r\n\r\n  form.addEventListener('submit', function (e) {\r\n    e.preventDefault();\r\n\r\n    if (!validate()) {\r\n      showMessage('Kontrollera de markerade f\u00e4lten och f\u00f6rs\u00f6k igen.', 'error');\r\n      return;\r\n    }\r\n\r\n    var payload = {\r\n      fornamn: document.getElementById('rg-fornamn').value.trim(),\r\n      efternamn: document.getElementById('rg-efternamn').value.trim(),\r\n      epost: document.getElementById('rg-epost').value.trim(),\r\n      telefon: document.getElementById('rg-telefon').value.trim(),\r\n      foretag: document.getElementById('rg-foretag').value.trim(),\r\n      arende: document.getElementById('rg-arende').value,\r\n      meddelande: document.getElementById('rg-meddelande').value.trim(),\r\n      \/\/ Godk\u00e4nnande av villkoren. Noteras p\u00e5 leadet i Core, men ger ingen\r\n      \/\/ r\u00e4tt att skicka marknadsf\u00f6ring \u2014 det \u00e4r en annan fr\u00e5ga.\r\n      consent: document.getElementById('rg-consent').checked,\r\n      \/\/ Ja till utskick. Det h\u00e4r \u00e4r rutan som bokf\u00f6rs som\r\n      \/\/ marknadsf\u00f6ringssamtycke, med datum och k\u00e4lla.\r\n      nyhetsbrev: document.getElementById('rg-nyhetsbrev').checked,\r\n      kalla: 'webbplats-leadformular',\r\n      sida_url: window.location.href,\r\n      sida_titel: document.title,\r\n      hanvisande_url: rgFirstTouch.hanvisande_url,\r\n      utm_source: rgFirstTouch.utm_source,\r\n      utm_medium: rgFirstTouch.utm_medium,\r\n      utm_campaign: rgFirstTouch.utm_campaign,\r\n      utm_term: rgFirstTouch.utm_term,\r\n      utm_content: rgFirstTouch.utm_content,\r\n      gclid: rgFirstTouch.gclid,\r\n      rg_kontrollfalt: document.getElementById('rg-kontrollfalt').value,\r\n      rg_oppnad: oppnadVid\r\n    };\r\n\r\n    submitBtn.disabled = true;\r\n    submitBtn.classList.add('rg-loading');\r\n\r\n    fetch(LEAD_SUBMIT_ENDPOINT, {\r\n      method: 'POST',\r\n      headers: { 'Content-Type': 'application\/json' },\r\n      body: JSON.stringify(payload)\r\n    })\r\n      .then(function (res) {\r\n        if (!res.ok) throw new Error('Request failed: ' + res.status);\r\n\r\n        \/\/ ---------------------------------------------------------------\r\n        \/\/ GTM: signalera lyckat lead till dataLayer.\r\n        \/\/ H\u00e4ndelsenamnet 'generate_lead' \u00e4r GA4:s\/Google Ads rekommenderade\r\n        \/\/ namn f\u00f6r leadformul\u00e4r. utm_*\/gclid f\u00f6ljer med s\u00e5 att GTM kan\r\n        \/\/ avg\u00f6ra i triggers\/variabler om leadet kom fr\u00e5n en Google-annons.\r\n        \/\/ ---------------------------------------------------------------\r\n        window.dataLayer = window.dataLayer || [];\r\n        window.dataLayer.push({\r\n          event: 'generate_lead',\r\n          form_name: 'leadformular',\r\n          utm_source: rgFirstTouch.utm_source,\r\n          utm_medium: rgFirstTouch.utm_medium,\r\n          utm_campaign: rgFirstTouch.utm_campaign,\r\n          gclid: rgFirstTouch.gclid\r\n        });\r\n\r\n        showMessage('Tack! Vi har tagit emot din f\u00f6rfr\u00e5gan och \u00e5terkommer s\u00e5 snart vi kan.', 'success');\r\n        form.reset();\r\n      })\r\n      .catch(function (err) {\r\n        console.error('[rg-lead-form] Inskick misslyckades:', err);\r\n        showMessage('N\u00e5got gick fel n\u00e4r formul\u00e4ret skickades. F\u00f6rs\u00f6k igen om en stund, eller kontakta oss direkt.', 'error');\r\n      })\r\n      .finally(function () {\r\n        submitBtn.disabled = false;\r\n        submitBtn.classList.remove('rg-loading');\r\n      });\r\n  });\r\n})();\r\n<\/script>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-a63cfec exad-glass-effect-no exad-sticky-section-no\" data-id=\"a63cfec\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f6ef048 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-icon-box\" data-id=\"f6ef048\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<a href=\"tel:08-120%20420%2000\" class=\"elementor-icon\" tabindex=\"-1\" aria-label=\"08-120 420 00\">\n\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"lucide lucide-phone\" width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"#FFFFFF\" stroke-width=\"2\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><path d=\"M13.832 16.568a1 1 0 0 0 1.213-.303l.355-.465A2 2 0 0 1 17 15h3a2 2 0 0 1 2 2v3a2 2 0 0 1-2 2A18 18 0 0 1 2 4a2 2 0 0 1 2-2h3a2 2 0 0 1 2 2v3a2 2 0 0 1-.8 1.6l-.468.351a1 1 0 0 0-.292 1.233 14 14 0 0 0 6.392 6.384\"><\/path><\/svg>\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<h3 class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<a href=\"tel:08-120%20420%2000\" >\n\t\t\t\t\t\t\t08-120 420 00\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/h3>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b1c2fdb exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"b1c2fdb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>E-post\u00a0 <\/strong><a href=\"mailto:info@respondagroup.com\">info@respondagroup.com<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Konsumentverkets senaste kartl\u00e4ggning* visar att brister i kundservicen \u00e4r ett stort problem f\u00f6r konsumenter. Framf\u00f6rallt s\u00e5 \u00e4r det tillg\u00e4ngligheten som brister hos m\u00e5nga bolag. Av alla anm\u00e4lningarna som kom in till myndigheten s\u00e5 var 26% kopplade till problem med kundservice efter att ha k\u00f6pt en vara eller en tj\u00e4nst. \u00a0 Enligt den nya kartl\u00e4ggningen s\u00e5 &hellip;<\/p>\n<p class=\"read-more\"> <a class=\"\" href=\"https:\/\/respondagroup.se\/en\/brister-i-kunderservicen-ar-ett-stort-problem-for-konsumenter\/\"> <span class=\"screen-reader-text\">Shortcomings in customer service are a major problem for consumers<\/span> Read More &raquo;<\/a><\/p>","protected":false},"author":4,"featured_media":9620,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"categories":[71,65],"tags":[],"class_list":["post-9610","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-kundservice","category-kundupplevelse"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Brister i kundservice \u00e4r ett stort problem | Responda Group<\/title>\n<meta name=\"description\" content=\"Brister i kundservice \u00e4r ett stort problem f\u00f6r konsumenter. 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