Customer service representative who takes the customer journey all the way!
- Customer service representative with sales skills
- Certified competence through our ISO certifications
- Agents who, through education, have competencies in travel sales
About Trainplanet
The platform provided by Trainplanet is a booking site for train travel, featuring both domestic and international trips. On it, companies and individuals alike can search for and book train routes all around Europe. Trainplanet's goal is to offer travelers the easiest and most efficient way to book train travel, both domestically and internationally.
“The goal is as it has always beenTo offer travelers the easiest and most efficient way to travel domestically and internationally by train. This includes supporting customers and travelers with the information and inspiration they need.” Trainplanet
The booking platform was founded in 2014 and became the market leader in 2016 when they founded Interail.se. In 2019, H1 took over customer service to provide a service function that operates as both customer support and travel agency.
Read more about Trainplanet
Our customer service solution for Trainplanet
Our customer service representatives act as travel agents in addition to their role as general customer support. They sell leisure travel, business travel, group travel, and conference travel – and the service also offers ready-made packages where our staff puts together customized solutions upon request, as well as cancellation insurance. Through our training tool, they are highly knowledgeable about the service provided by Trainplanet and are trained to assist travelers with travel planning and train booking – both by phone and email.
“Domestic travel can be booked easily from all of Sweden's train operators directly through the website. For a more personal touch, Tågbokningen.se also offers the option to contact our competent travel consultants and book your trip via either email or telephone.”
Customer-relevant competencies
Customer service representative with sales skills
For Trainplanet, the customer service representative plays a central role as a travel salesperson and therefore needs to possess a certain type of sales knowledge. In recruitment, it is therefore important to find people with both sales experience and a burning interest in service and support. During the training process, we ensure that our employees can deliver both of these elements.
Certified competence
Through H1's training tools, we ensure certified competence among our employees and guarantee good service as well as a great customer experience. This is complemented by H1's ISO certifications, which, among other things, ensure a high-quality onboarding process. Our ISO certifications demonstrate work carried out according to established standards, which ensures a good delivery.
"We at Responda Group are very pleased to be involved and contribute to the development of climate-smart travel by facilitating bookings for travelers."