Customer case

We help large and small companies and organizations deliver world-class customer service. This has given us experience and knowledge across a variety of industries and markets, where we deliver daily value-creating customer experiences and strengthened relationships for our clients. 

Where in Sweden
customer case

VAFO Sweden

We help VAFO Sweden with everything from being their answering service to training their customer service in ticket management in Zendesk (a ticket management system), for consumers as well.

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Paulssons Fastigheter
customer case

Paulssons Fastigheter

Together with Paulssons Fastigheter, we ensure fast and efficient help for tenants while giving technicians the opportunity to focus on their core tasks. ”Responda Group’s fault reporting service

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Sodexo fault report
customer case

Sodexo

We help Sodexo manage fault reports. In addition to taking all calls, we also help Sodexo receive and register incoming

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Blomsterlandet
customer case

Blomsterlandet

Responda Group creates flexibility and relieves Blomsterlandet's internal customer service by handling incoming inquiries via phone and email. ”Responda Group are responsive, flexible, easy to

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Story House Egmont
customer case

Story House Egmont

Outsourced customer service with a complete solution! Customer service outsourced with us for over 10 years Complete solution with first-line support and BackOffice work Customer service representatives with sales skills About Story House Egmont

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Trainplanet Customer Service
customer case

Trainplanet

Customer service representative who takes the customer journey all the way! Customer service representative with sales skills Certified competence through our ISO certifications Agents who, through training, have competencies in travel sales About the Trainplanet Platform

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Customer Service Profundo Case
customer case

Deep

Together with Profundo, we are developing services for donor organizations! Contributing to an overall solution for the membership and fundraising market Experience working in various CRM systems Agents

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Customer Service Customer Case Kinto Share
customer case

Kinto Share

Tailored customer service solution An all-inclusive customer service concept with first line support Enormous growth for Kinto, where call volumes have increased fivefold since 2019 Employees whose duties are

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Bonniers Bokklubb
customer case

Bonnier

Tailored customer service solution Customer service for Sweden's largest book club Tailored chat function H1“s first customer service client! “We at Bonnier have had our customer service, as well as a good deal of administrative

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customer case

Vattenfall

– Outsourcing makes things more efficient! Vattenfall is a European energy company with approximately 19,000 employees. For more than 100 years, they have electrified

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Customer case Werksta
customer case

Werksta

– increases customer satisfaction and ensures good customer service. True to its name, Werksta is a collision repair shop that performs damage repairs. They are specialists in sheet metal,

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