Choose the package that suits you!
We have made it easy for you to find the right solution by putting together three different packages. Whether you just need support on occasional instances or a comprehensive receptionist service, there is an option that matches your needs.
What are your needs?
Whole enterprise construction
All incoming calls to your business, or only certain types of matters, are handled by trained and quality-assured telephone operators. This can also apply to needs such as on-call services or press services.
Overflow
Telephone operators are available to reduce queue times, manage volume peaks, and handle increased volumes during high season to always be able to offer your customers fast and personal contact.
Day
Ensure that you are available and that your customers are met with a personal contact when they need to report on-call incidents or check the status of ongoing work. Give your colleagues the opportunity to work undisturbed.
Meet Tilde - our AI receptionist
Tilde is our AI receptionist who answers the phone, transfers calls, and takes messages – 24/7, all year round. She ensures that no calls are missed and creates a smooth and professional customer experience, while human expertise is always available.
Take the next step toward a smarter and more efficient customer service
Meet our experts and see how Responda can help you improve accessibility, reduce costs, and create a better customer experience – without unnecessary administration.
Experts in answering services & customer needs of the future
Our answering service gives you freedom when you need a break from stressful moments like a constantly ringing phone, allowing you to focus on more important things that improve your business. We answer your customer calls professionally and carefully, notifying you via email or SMS. Our answering service is the ultimate solution – complete, personal, and tailored to your needs.
CUSTOM SOLUTIONS
NO MISSED CALLS
24/7, 365 DAYS A YEAR
Swedish, English, Norwegian, Finnish & Danish
ENGAGED EMPLOYEES
Here is what some of our clients think
Benefits of an answering service
Choose the right partner for your answering service
Choosing the right partner for IT support and IT service is crucial to ensure that your business operates smoothly and efficiently. At Responda Group, we offer comprehensive and tailored solutions that suit both small and large businesses. Here are some of the reasons why you should consider partnering with us:
1. Always available and fast customer service
With our answering service, you can be sure that your customers always receive fast and correct help, no matter when they contact you. We offer 24/7 availability, giving your customers the peace of mind that their questions and matters are always handled, even outside of office hours.
2. Personal and professional approach
Our operators are trained to provide your customers with a friendly and professional approach in every call. We understand the importance of reflecting your brand and therefore tailor our communication to match your company profile and customer expectations.
3. Reduced pressure on your internal customer service
By letting us handle incoming calls and cases, you can reduce the pressure on your internal customer service. This allows your employees to focus on more complex tasks and improve efficiency in other parts of your business.
4. Tailored solutions for your needs
We offer a flexible answering service that can be customized to your company's specific needs. Whether you need help managing call volume peaks, taking bookings, or handling customer support, we can tailor a solution that fits your goals.
Improved customer experience and accessibility
A good customer experience is the key to building strong and long-lasting relationships. With Responda Group's answering service, you ensure that your customers always receive fast, accurate, and professional help, which strengthens their trust in your company.
6. Cost-effective solutions
Outsourcing your answering service to us can be a cost-effective alternative to hiring internal staff. We offer scalable solutions that allow you to tailor the services to your budget and the size of your business.
Switching to Responda Group means you get a reliable partner who can help you improve customer service quality and efficiency in your business. We take care of your answering service, so you can focus on your core business and grow as a company.
Frequently asked questions about answering services
There are several reasons to use an external answering service. With an outsourced answering service, you increase your availability and never miss any important calls while being able to focus on your core business. Our trained service professionals answer your incoming calls and provide your customers with a personal reception.
You decide yourselves what the telephone operators should answer and how your specific calls should be handled. Whether we should transfer calls, take messages, or help with something else. Our professional telephone operators are accustomed to handling a large volume of calls from many different customers.
Through integration with our platform, our telephone operators see the user's status and how calls should be handled. All our employees receive thorough service training and are continuously verified in quality, engagement, and handling to continue developing. If you do not have a switchboard or use a cloud-based switchboard, you can still get relief by routing and forwarding calls to us.
It depends a bit on what you want help with and how extensive a service you want, but usually it takes about 5–10 days. Contact us so we can make a more accurate assessment based on your needs.
Telephone answering and answering service are just two different names for the same service. Both mean that an external company answers phone calls that you yourselves do not have time or are unable to answer.
We have different pricing plans depending on how many calls are to be answered and what you want help with. Contact us or fill out the form so we will help you develop a price quote.
Of course, we can respond around the clock, every day of the year, depending on your needs.