Werksta

Just as the name suggests, Werksta is a body shop that performs collision repairs. They are specialists in sheet metal, paint, and collision damage, as well as chip repairs and windshield replacements. Werksta was founded in Sweden in 2015 and today has over 80 body shops in the Nordic region, repairing approximately 30,000 cars per year in Sweden. Werksta is the body shop chain that does its utmost to ensure that the repair of your car is handled as easily as possible. It is of the utmost importance to Werksta that you can leave your car with them without worry and that you are satisfied with the service throughout the entire repair process.

Responda Group is part of Werksta's customer service and helps Werksta book, cancel, and reschedule their customers who, for example, are going to have an inspection or repair of their car. We help their customer service with so-called overflow, which means when there is a phone queue, during vacations, or when they simply do not have the opportunity to answer.

– With the help of Responda Group, we can ensure that our customers receive great service with high quality regardless of how many calls we receive. We care deeply about our customer service and that it should be easy to book a damage inspection with us. It therefore feels reassuring that we get help and relief from Responda Group, and that we know they provide our customers with the same high level of service they are used to getting from us, says Denice Griberg at Werksta.

– Thanks to Responda Group, we ensure that we do not miss any bookings and that we can see our customer satisfaction has improved. Responda Group delivers a very good service and the communication with them works very well, Denice explains.