Many companies are curious about AI – but also unsure about how difficult it is to get started. Do you need to build advanced integrations? Train models yourself? Hire AI specialists?
The short answer is: no.
Modern AI services are significantly easier to implement than many think. And when AI is built for customer dialogues by people who have worked with customer service for over 30 years, the step is even smaller.
How long does it take to get started?
It often goes faster than you think. In many cases, an AI service can be up and running in just a few days or weeks – depending on how complex the business is and which channels are to be used. What takes the longest time is rarely the technology. It is rather about:
- choose which cases AI should handle
- gather existing information
- define the customer experience
The AI itself is already trained and ready to use. That means you don't have to start from scratch. Instead, the solution is tailored to your business and your customers.
Are integrations with our systems required?
Not always. AI can function independently right from the start, for example for:
- Frequently Asked Questions
- self-service
- customer dialogues
- phone books
- bookings and callback
The important thing is to start simple. Many companies choose to first let the AI handle repetitive questions and simpler issues before building further with more integrations.
Do we need to train the model ourselves?
A common misconception is that companies have to train AI models from scratch themselves. That is rarely how it works today. The AI is already developed and trained to understand:
- customer dialogues
- service requests
- natural language
- how people actually talk
This is where experience makes a difference. With over 30 years of experience in customer service and telephony, we know what a real conversation sounds like. We know:
- what questions customers ask
- how people express themselves
- when a case needs to be escalated
- how to create a natural conversational flow
This makes the AI feel more human, reassuring, and helpful right from the start.
Can AI use our existing knowledge base?
Yes, AI can use existing material such as:
- FAQ
- guide
- internal routines
- website content
- Product information
- knowledge base articles
So you don't need to create everything from scratch. Instead, we help structure the information so that the AI can use it correctly and provide relevant answers to customers. This makes the implementation both faster and more cost-effective.
How much maintenance is required?
Significantly less than many think. AI solutions are not static. Common maintenance mainly involves:
- update information
- add new questions or services
- follow up on customer dialogues
- optimize response over time
It works much like updating a website or knowledge base. Since the AI is already trained and built for customer dialogues, it is more about fine-tuning than technical work.
Does AI work in telephony, email, and chat simultaneously?
Yes, a modern AI solution can work across multiple channels in parallel:
- telephones
- cat
- webb
- self-service portals
This means that customers can get the same help and the same quality regardless of channel. The AI can also:
- respond 24/7
- reduce phone queues
- handle large volumes simultaneously
- transfer to human if needed
The result will be better accessibility for the customer and a more even workload for the business.
AI doesn't have to be difficult
The biggest difference today is that companies no longer need to build AI from scratch. The technology is already in place. What creates real value instead is the experience behind the solution:
- the understanding of customer dialogues
- knowledge of service
- the ability to create natural conversations
- the balance between automation and human contact
And with over 30 years of customer service experience, we know exactly what it should sound like.