Together with Paulssons Fastigheter, we ensure fast and efficient help for tenants while giving the technicians the opportunity to focus on their core tasks.
""Responda Group's issue reporting service has helped us improve our availability and flexibility. By outsourcing the handling of service requests, we no longer need to have our own staff dedicated to this task. This has not only freed up valuable time for our staff, but also allowed us to focus more on providing our tenants with superior service. The result has been a noticeable improvement in customer satisfaction.""
About Paulssons Fastigheter
Paulssons Fastigheter is a second-generation family-owned real estate company operating in the Öresund region with properties in Lund, Löddeköpinge, and Hjärup. The business consists of commercial property management and residential property management, as well as project development and new production of residential housing.
Paulssons Fastigheter is a real estate owner with a high commitment to its region and great care for its tenants. Through its property portfolio, they want to contribute to active urban development and secure living environments.
Read more about Paulssons Fastigheter
Our mission together with Paulssons Fastigheter
We receive all fault reports submitted to Paulsson Fastigheter. When a tenant contacts us, we gather the necessary information so that the technicians can handle the case efficiently.
This information is filled in according to a predetermined template that Paulssons Fastigheter has established directly in their system to facilitate the technicians' prioritization of cases. In some cases, customer issues can be resolved directly over the phone, where we guide the customer on what to do to resolve the issue on their own.
We contribute to:
- Accessibility: By receiving and handling all error reports, we ensure that tenants quickly get in touch with the right technician and that cases are prioritized efficiently.
- Flexibility: Our service frees up resources by handling case management for Paulssons Fastigheter. This allows their staff to use their time more efficiently and adapt to changing needs.
- Increased customer satisfaction: By relieving Paulssons Fastigheter of administrative tasks, we enable an increased focus on delivering high-quality service to the tenants. This has resulted in an improved customer experience and higher customer satisfaction.