Choose the package that suits you!
We have made it easy to choose the right option with two clear packages. Whether you need basic customer service during office hours or a comprehensive premium solution, there is an option that fits. You can use the service as needed or as a turnkey solution. It is also possible to customize the packages with our add-on services.
BAS
Suited for businesses that handle up to about 1,500 cases per month and need relief during peak workloads or want to ensure professional handling without spending time and resources on recruitment and staffing.
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1,000 minutes included
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2 channels included
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Swedish and English
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Low gear
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Call back
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Knowledge base
Pro
Suitable for businesses with varying or high volumes that need a scalable solution. Especially relevant for those who want to work multichannel, ensure high availability, and develop customer service in a data-driven way – as a strategic part of the business.
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1-4 channels
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All Nordic languages and English
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Low gear
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Call back
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Knowledge base
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24/7
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Quality assurance with AI
Customize your customer experience with our add-on services:
You can easily add our add-on services regardless of which package you choose and tailor the customer experience to your needs. Here are some of our add-on services:
- Tilde – our AI receptionist
- Klara – our AI Knowledge Base
- Nora – our AI Quality Assurance
- Smart Self Service
- Additional languages
- Video support
- Analysis package
- Dashboard – displaying real-time statistics
- Categorization of calls
- List object
- Root cause analysis
- Customer surveys
Customer service FAQs
This means we take care of all or part of your customer dialogue – via phone, email, chat, or other channels – as an extension of your brand.
Of course, we will familiarize ourselves with your processes, systems, and tone of voice to ensure the customer experience feels completely seamless.
We work across multiple channels and handle phone, email, chat, social media, and other digital channels based on your needs. We can also work in your systems if you prefer.
We work in a structured manner with follow-ups, metrics, and ongoing quality assurance. You receive clear reporting and insights to work data-driven with the customer experience. We also offer a more comprehensive analysis package if you have the need for it.
Definitely. Our solutions are flexible and can be adapted to seasons, campaigns, or changing volumes.
The timeline depends on the scope of the assignment, but we work in a structured manner with onboarding to ensure a secure and efficient start.
We work in accordance with applicable data protection legislation and have clear routines for information security and the handling of personal data.
Yes, we offer solutions for both office hours and extended availability, depending on your needs.