Responda Group further strengthens its position as the market leader in answering services in the Nordic region

Responda Group, a market-leading provider of answering and customer service in the Nordic region, is intensifying its growth journey with a new acquisition that further strengthens its market position. By entering into an agreement to acquire the entire customer base of iTell AB, Responda Group further demonstrates its ambition and strengthens its market-leading position in answering services in the Nordic region.

– We are very pleased to welcome our new customers to Responda Group. This acquisition strengthens our position in answering services and demonstrates our continued commitment to offering first-class answering services, says Marcus Lindqvist, CEO of Responda Group.

The acquisition means that customers will now have access to Responda Group's entire range of services, providing them with the opportunity for an even broader and more versatile service. Customers will be able to benefit from Responda Group's extensive experience and expertise as a market leader in answering services, where our ambition is always for this to lead to improved customer satisfaction and efficiency in their operations.

– It is with great confidence that we hand over our customers to Responda Group. We are convinced that they will receive excellent care, benefit from Responda Group's expertise, and be given the opportunity for an even stronger collaboration and range of services. At the same time, we look forward to actively contributing to a smooth handover process, says Mikael Månsson, CEO and founder of iTell.

The transition to Responda Group will be carried out jointly with the team at iTell, ensuring continuity and a continued high quality of the service offered. To ensure a secure and smooth transition, Responda Group will implement a thorough and structured integration process.

– We will work closely with both new and existing customers to understand their specific needs and ensure that all services are tailored to meet their expectations, points out Marcus Lindqvist. In addition, we will provide dedicated support throughout the transition period to minimize any potential disruptions and ensure that customers feel secure and well taken care of.