Tailored customer service solution
- A comprehensive customer service concept with first-line support
- Enormous growth for Kinto where calls have quintupled since 2019
- Employees whose duties are dedicated solely to KINTO
Om Kinto Share
In 2019, KINTO was established in Sweden as Toyota's new mobility service. KINTO advocates mobility for everyone, including services such as car subscription (Flex) and car sharing (Share), for both private and corporate customers. The company's development in recent years can truly be described as efficient, with both the number of cars and stations having increased. Today, KINTO is available in Stockholm, Gothenburg, and Malmö.
Read more about Kinto Share
Our customer service solution for Kinto
It is important that the customer feels secure in a mobility service, and therefore customer contact becomes central to building a stable customer relationship over time. We have been responsible for the entire chain of KINTO's first-line support, which means that our customer service agents handle everything from invoice questions and bookings to helping the customer if a tow truck needs to be called. Our work for KINTO is an all-inclusive solution, and the customer service is open around the clock, every day of the year.
Dedicated employees just for KINTO
In this assignment, we have several employees whose roles are entirely dedicated to KINTO, as the assignment includes more extensive tasks—the role requires a deeper understanding of the service and greater knowledge within the industry. Over the years, call volumes have increased fivefold, making KINTO one of our largest clients.
“With H1, we have found a reliable partner that shares our values regarding customer focus, teamwork, and creating a great work environment for our employees
Customer-relevant competencies
Industry experience
For over 10 years, we have worked with clients in mobility and sharing services. The industry has evolved tremendously in recent years, and with ever-increasing consumer demand, both development and usage are accelerating. A key success factor for offering memorable customer experiences is to analyze and create clear routines for more unusual customer situations. Being able to quickly get answers or find a solution in a vulnerable situation is what makes all the difference.
“H1 is not just a supplier, but a central function in our business. Through great collaboration, follow-up, and continuous improvements, we can offer our customers a service that meets their expectations”
Certified quality in processes and routines
To optimize the customer journey for KINTO, H1's standard processes have been customized to continuously ensure a leading customer experience and efficient delivery. The collaboration has featured clear routines for follow-up, which are also supported by the certification requirements that H1 holds in connection with ISO 9001/14001.
We notice that digitalization and the attention that GDPR received have made customers set entirely new expectations and demands regarding privacy. This is something we see as an important part of our brand and for the customer to feel trust in us. It is therefore a great relief to know that H1 is ISO 27001 certified.”
Since the start in 2019, we have been able to support and expand together with KINTO. Our collaboration has led to a personalized approach in customer service and shorter wait times, which in turn has contributed to secure customer relationships.
”KINTO has been a very exciting partner from day one. Together, we have made an incredible journey and supported each other along the way. Working closely with a customer that has experienced a growth journey like KINTO's has been educational, and it has also given us the opportunity to grow together.”