YOUR PARTNER IN VALUE-CREATING CUSTOMER SERVICE
We create the service solutions of the future
The fact that it is easy to contact a company and get your issue resolved has never been more important, and the companies that succeed best are those that focus on customer satisfaction and experience. Working with a dedicated outsourced partner is a simple and effective way to get there.
Responda Group is a service expert and we help our customers by being the outward-facing face where we meet and help end-customers either by resolving matters end-to-end or by navigating to the right person and acting internally at the customer's location.
Outsourcing is not just about improving cost efficiency and focus. It is also about investing in the customer experience, where we, as your committed outsourcing partner, focus on efficiency and flexibility to help your company maintain and maximize its market position. You remain accessible and provide excellent service to your customers.
+3,500
SATISFIED CUSTOMER
+650
COMMITTED EMPLOYEE
9 years
AVERAGE DURATION OF CUSTOMER RELATIONSHIPS
10 million
CUSTOMER CONTACTS PER YEAR
Responda Group
Responda Group is Sweden's leading customer service company. Our 650 employees handle over 10 million customer contacts annually. Thanks to dedicated people and a flexible technical platform, the Responda Group offers high-quality, value-creating experiences and strengthened relationships for over 3,500 customers. By being an innovative and long-term partner focused on digitalization, we create the efficient customer service solutions of the future.
Responda Group was founded in 1992 and has an annual turnover of approximately SEK 350 million, with good profitability. The company operates in Stockholm, Eskilstuna, Kalix, Haparanda, Östersund, Linköping, Helsingborg, and Halden, Norway.