OM RESPONDA GROUP
About us
Responda Group is the leading Nordic player in AI-driven customer experience, always with a human presence. Using smart technology and dedicated employees, we help over 2,100 companies, ranging from small businesses to large organizations, create higher accessibility and better quality in every customer contact.
Responda Group was founded in 1992 and has operations in Stockholm, Eskilstuna, Kalix, Haparanda, Östersund, and Halden in Norway.
+2 100
Satisfied customers
+500
Engaged employees
9 years
Average duration of customer relationships
5 years
Average tenure for employees
10 million
Customer contacts per year
A journey together – from the first conversation to the possibilities of the future
Responda was founded in 2008 with a clear idea: to transform the industry and create something smarter. The real leap was taken when we acquired Kalix Tele24 – a company that had built up solid experience in answering services since 1992. Over time, the vision grew, and more companies – Personlig Svarsservice, Call4U, K2C in Sweden, and H1 Communication – were acquired. Together, we became Responda Group, united by the same drive: to create real value in every customer encounter.
Our journey has always been about people. About listening, understanding, and strengthening the bonds between companies and their customers. Every assignment is part of our history – and every conversation we facilitate carries our commitment and care.
This is our promise to you: We are always close – we are there when you need us, with commitment and expertise. We deliver quality that can be felt – every encounter counts and we make sure it shows. We build partnerships that engage – through dialogue, trust, and mutual development. And we think long-term – with sustainable solutions for both people and businesses.
And we do not stop there. With AI as a natural part of our development, we are taking the next step – without losing the human touch in the encounter. For us, AI is not about replacing humans. It is about empowering our employees with powerful tools to succeed, and about creating faster, smarter, and even more personal experiences for every customer. We simply use AI to make the customer experience even better. We carry the strength of our history with us, we cherish the encounters between people – and we look forward with curiosity and optimism for the future.
Together we create the customer experiences of the future – every day and in every encounter.