Tilde - our AI receptionist
Tilde is our AI receptionist who answers the phone, transfers calls, and takes messages – 24/7, all year round. She ensures that no calls are missed and creates a smooth and professional customer experience, while human expertise is always available.
She handles recurring cases quickly, calmly, and consistently, and knows when it is time to hand over to a human colleague. The result is better service for the customer and more time for employees to focus on what requires empathy and judgment.
How our AI receptionist works
When a customer calls in, they are met by Tilde, our AI receptionist. She understands the issue, guides the customer correctly, and handles simple needs directly. If the issue requires more complex handling or personal service, Tilde smoothly hands over to a human employee.
The result:
The right expertise is used where it does the most good, waiting times are reduced, and we offer a cohesive, professional customer experience in every contact.
Take the next step toward a smarter and more efficient customer service
Meet our experts and see how Responda can help you improve accessibility, reduce costs, and create a better customer experience – without unnecessary administration.
Our pricing packages for Tilde
~50
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Answer, connect, take message
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Bus Statistics
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24/7
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50 calls included
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6 SEK / Additional calls
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About 100
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Answer, connect, take message
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Bus Statistics
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24/7
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100 calls included
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6 SEK / Additional calls
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~250
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Answer, connect, take message
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Bus Statistics
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24/7
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250 calls included
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6 SEK / Additional calls
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About 500
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Answer, connect, take message
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Bus Statistics
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24/7
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500 calls included
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6 SEK / Additional calls
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Advantages of Tilde:
ALWAYS AVAILABLE
SCALABLE SOLUTION
TRYGG Ai
Ask Tilde a question!
Do you want to talk to Tilde, our AI receptionist, Already now? Call and ask your question about us at Responda Group – for example about our AI services, how we work, or how we can help you.
Frequently asked questions about AI
Many companies are curious about AI – but also unsure about how difficult it is to get started. Do you need to build advanced integrations? Train models yourself? Hire AI specialists?
Modern AI services are significantly easier to implement than many think. And when AI is built for customer dialogues by people who have worked with customer service for over 30 years, the step is even smaller.
Safe AI - Always with a human backup
For us, secure AI is based on safe data management and full GDPR compliance. Our AI solutions always operate with human oversight and clear control. This ensures an effective customer experience without compromising security, quality, or trust.
Tilde - The secure voice that always answers
Tilde is calm when the customer is stressed, clear when something needs to be explained, and consistent regardless of the time of day. With her, every conversation is met with the same friendly tone – without queues, without waiting, and without missed calls.
She has complete control and likes structure, order, and quick solutions. Tilde answers, connects calls, and takes messages if the person being sought is unavailable, with an approach that feels reassuring rather than technical. She never forgets, never loses her patience, and is just as present at 3:00 AM as in the middle of rush hour.
When an issue requires more than straightforward answers, Tilde knows when it's time to hand over. She ensures that the customer ends up in the right place and that human colleagues can take over where empathy, flexibility, and judgment make the biggest difference.
The result is a customer experience that feels personal, accessible, and professional, while the business benefits from a more even workload and smarter resource utilization.