Responda Group, a leading provider of answering and customer service, has agreed to acquire H1 Communication (”H1”), a Nordic BPO company with an impressive customer base and extensive experience in customer service.
The strategic acquisition of H1 is an important milestone in Responda Group's growth strategy and strengthens Responda Group's position as a leading customer service provider in the Nordic region. By bringing together the best resources and expertise from both companies, Responda Group will be able to continue developing its offering while simultaneously streamlining and further improving the customer experience for its clients.
”H1 has been a competent and innovative provider of customer service since its inception, and we are very pleased to welcome them to Responda Group,” says Marcus Lindqvist, CEO of Responda Group. ”Through this acquisition, we further strengthen our market position and are therefore able to offer even more value to our customers by combining our expertise and resources.”
”We look forward to becoming part of Responda Group and together creating even greater value for our customers,” says Mona Silfver, CEO of H1 Communication. ”By combining both companies, we will be able to offer even more comprehensive and innovative customer service solutions that meet our
customer-specific needs.”
This acquisition marks a new era for Responda Group. Together, the group will have a turnover of nearly 300 million SEK and consist of over 500 qualified customer service employees who handle up to 10 million customer contacts annually. The company thus continues to deliver high-quality response and customer service solutions to help its clients reach their business goals and deliver a fantastic customer experience.
For further information and questions, please contact:
Marcus Lindqvist, CEO Responda Group AB
Tel: 070-252 85 63
Mail: marcus.lindqvist@respondagroup.com
About H1 Communication
H1 Communication is a Nordic BPO company with European partners that offers outsourcing of customer service, technical support, PKI services, and answering services. As the Nordic region's largest co-owner-managed industry player, H1 builds customer-centric partnerships with high commitment and continuity in all situations. H1 is ISO 9001/14001/27001/18295 certified and, with units across the Nordic region, all services are offered in all Nordic languages around the clock, every day of the year.