- Increases customer satisfaction and ensures consistently high-quality service.
Werksta is a leading Nordic collision repair chain, specializing in bodywork, paintwork, collision damage, stone chip repairs, and windscreen replacement. Founded in Sweden in 2015, Werksta has grown to more than 80 repair centres across the Nordic region and repairs around 30,000 vehicles annually in Sweden. At the heart of Werksta’s offering is a simple ambition: to make the repair process as easy and hassle-free as possible. From the first contact to the completed repair, customers should feel confident, well informed, and taken care of every step of the way.
Responda Group works as an extension of Werksta’s customer service team, handling bookings, rescheduling, and cancellations for vehicle inspections and repairs. When call volumes rise or Werksta’s team is unavailable, calls are handled by Responda instead. Customers get help faster and can book or change an appointment without having to call back, while Werksta captures more bookings and keeps its own team focused on the customers in front of them.
“With Responda Group, we can ensure that our customers receive the same high level of service, regardless of call volumes. Customer service is extremely important to us, and booking a vehicle damage inspection should always be simple. Having Responda Group there to support our team gives us peace of mind, knowing that our customers receive the same quality of service they expect from Werksta,” says Denice Griberg at Werksta.
“Thanks to Responda Group, we make sure no booking opportunities are missed, while also seeing a clear improvement in customer satisfaction. They provide excellent service, and the communication between our teams works seamlessly,” says Denice.