Responda One Go
From customer contact to resolved issue.
Responda One Go takes customer dialogue a step further. We don't just answer the question – we help the customer all the way and resolve the case directly in your systems. This could be about booking or rescheduling an appointment, registering a fault report, placing an order, updating information or carrying out other recurring service requests. AI handles what can be automated. When a case requires human understanding or judgement, our trained agents take over.
More than an answering service. Simpler than full-scale customer service.
Not all customer cases require a whole customer service team. But many demand more than just someone answering the phone or taking a message. That is where Responda One Go comes in. We take responsibility for clearly defined customer cases from initial contact to completed action – as an extension of your own operations.
The customer contacts you
Via telephone, AI voice, chat or other connected channels.
AI solves what it can straight away
Tilde and Albin can handle recurring questions and cases automatically and around the clock.
Humans take over when necessary
When AI is not enough, the matter is passed on to a Responda agent who is trained in your business operations.
The matter is settled
We work directly in your systems and carry out the agreed action – without the case needing to be sent back to you.
When does One Go suit?
One Go is particularly suitable when:
- your employees are interrupted by recurring customer cases
- many calls lead to bookings or administrative tasks
- customers need help even when their own staff are busy
- you want to automate parts of the customer dialogue without losing the human service
- you need more than a traditional answering service but don't want to outsource your entire customer service
Customers already using Responda One Go
+80
Satisfied customers
342 000
Calls per year among these customers
96 %
Severity level
What can Responda One Go handle?
One Go is suitable for recurring and clearly defined customer enquiries where the customer needs more than one answer. We help the customer all the way and process the enquiry directly in your systems.
Bookings
We book, rebook and cancel appointments directly in your booking systems and calendars.
Fault reports
We receive information, ask the right follow-up questions and log the fault report directly in your system.
Service tickets
We handle status queries, follow-ups, registrations and other defined customer cases.
Orders and bookings
We help the customer register orders or other recurring transactions according to your processes.
Other recurring processes
Do you have a customer case that follows a clear workflow? Then there are good opportunities to let One Go take care of it.
Tailored to your business
We size One Go based on your case volumes, systems and needs – ensuring you get the right capacity from the start and can easily scale up as your needs change.
- AI-based case management with Tilde and Albin
- Booking and fault reporting directly in your systems
- Human backup when AI isn't enough
- Dedicated service queue
- Agents trained at your organisation
- Integration with up to three customer systems
- Scalable capacity based on your volumes
AI-first. Always with human backup.
One Go is built to use AI where AI creates the most value – without making the customer dependent on AI being able to solve everything.
AI handles the volume.
Humans handle the exceptions.
One Go holds the whole workflow together.
Tilde and Albin can be available 24/7 and resolve recurring issues immediately. If the customer needs further help, the dialogue is handed over to a trained agent. The customer does not need to start over and you do not need to build two separate customer flows.
Real-world example
| The customer needs | What One Go does |
|---|---|
| Book a service appointment | Books directly into the customer's system |
| Reschedule or cancel an existing appointment | Finds the booking and changes the time |
| Report a fault | Gathering information and logging the case |
| Order a service | Registering the order directly in your system |
| Book a meeting or a viewing | Book an available time directly in the calendar |
| Follow up a service ticket | Checking information and assisting the customer further |
Take the next step towards a smarter and more efficient customer experience
Meet our experts and see how Responda can help you improve accessibility, reduce costs and create a better customer experience – without unnecessary administration.
Frequently asked questions about Responda One Go
Not necessarily. In many cases, our agents can work in the same web-based systems as your own staff. Where an integration creates greater value, we can look into a more automated solution together.
It depends on the complexity of the case and which systems and data sources are available. We start by identifying the parts of the customer journey where AI can create the greatest impact and build in human backup for the rest.
No. One Go is based on the interaction between AI and humans. For example, AI can initiate the dialogue, identify the need and gather information before an agent takes over.
Yes. That is a central part of One Go. Our trained agents can work directly within agreed customer systems and complete defined steps according to your processes.
Yes. One Go is sized according to your volumes and processes and can be scaled as more cases, channels, or use cases are added.
The AI channels can be available round the clock. How the human staffing is structured is adapted to the needs of the operation.