Responda Group, a leading Swedish customer service provider, announced today that it has reached an agreement to acquire Personlig svarsservice AB, thereby further strengthening its offering within the SME segment. The acquisition is part of Responda Group's strategy to expand its offering and further strengthen its capacity as the leading provider of outsourced customer service.
– We are very pleased to welcome Personlig svarsservice as part of Responda Group. This acquisition is another step for us in our growth journey, as it will further strengthen our customer service offering to small and medium-sized customers,” says Joakim Ögren, CEO of Responda Group.
– We are very pleased that Personlig svarsservice is becoming a part of Responda Group. They share our commitment and our focus on delivering fantastic customer service. As part of Responda Group, the business will be able to develop further to reach new levels, say Richard Ahnell and Niklas Berg, owners and founders of Personlig svarsservice AB.
About Personal Answering Service
Personal Answering Service offers increased availability for companies through telephone reception, staffed web chat, and appointment booking services. Our ambition is to always remain at the forefront of customer service solutions and professional treatment for our clients. By increasing accessibility via phone and web, we raise our clients' service level and increase the profitability of their business. The answering service business area was started in 2004 and was then part of the sister company GCM. In 2013, the independent company Personlig svarsservice was formed. The company is currently located in Stockholm (Bromma/Mariehäll). For more information, visit www.personligsvarsservice.se
For further information and questions, please contact:
Joakim Ögren, CEO Responda Group
Phone: 070-164 21 00
Email: joakim.ogren@respondagroup.com