We help Sodexo manage fault reports
In addition to answering all calls, we also help Sodexo receive and register incoming fault reports in their system. For urgent matters, we call their technicians.
"For us at Sodexo, good service is a fundamental principle. With the help of Responda Group, our availability and service towards our customers are enhanced. Their fault-reporting service enables prompt assistance when needed, whether it concerns reporting a broken refrigerator, ordering new keys, or getting help with snow removal. It is reassuring to know that all matters are handled according to our established routines and that the customer receives prompt feedback."
About Sodexo
Founded by Pierre Bellon in Marseille in 1966, Sodexo is a global leader in sustainable food and experiences for learning, working, health, and play. The Sodexo Group is unique due to its independence and founding family shareholding, its sustainable business model, and its service offering comprising food services, facilities management services, and employee benefits offered through Pluxee. Sodexo operates in 45 countries and serves 80 million people every day.
Read more about Sodexo
Our mission together with Sodexo
Responda Group answers all incoming calls and takes a message if the recipient is busy or unable to answer.
In addition, we assist Sodexo by receiving incoming real estate inquiries. When a customer calls in and needs help, we fill out a template linked to Sodexo's fault reporting system. Once the template is filled out, a ticket is automatically created in their system and an email is sent according to procedure.
Cases can range from ordering new keys to reporting faults with refrigerators and matters concerning outdoor environments such as parks or snow clearing of roads. We fill in the message templates based on what the case concerns, and in the event of an urgent case, we also make outbound calls to coordinate technicians or on-call services depending on what time the call comes in.
Within Linde Gas, part of Sodexo, our mission is to assist callers who have ordered LPG cylinders via Linde Gas automated LPG dispensers. If for any reason the dispenser does not open even though the customer has ordered an LPG cylinder, we can use an external link to open the door so that the customer receives the cylinder they paid for.