Trouble report
It should be easy and smooth to report a fault
We coordinate and ensure that emergency cases are handled quickly and efficiently
We are available 24/7, all year round, ensuring that your contacts do not have to wait. The solution is tailored to your needs, whether you require assistance around the clock or only during specific times. Fault reports are registered in your system or via messages and emails, and we make an assessment based specifically on your criteria regarding how urgent cases should be handled and when cases need to be escalated. We coordinate and ensure that urgent matters are handled quickly and efficiently.
This is how easy it is:
- We answer incoming calls
- We are registering the case
- We are making an assessment of the case based on your criteria
- We coordinate urgent matters and call technicians or your on-call service to ensure that matters are handled according to your routines.
- We can register fault reports in your ticketing system.
- We can monitor cases via, for example, the web or an application directly in your system, to ensure that cases are addressed even during off-hours and weekends.
What can you expect?
AVAILABILITY
Your customers always get in touch with your business, and you never miss business opportunities and important contacts.
FLEXIBLE
Answers the calls when you don't have time, during vacations, illness, or when you need to work undisturbed.
SATISFIED CUSTOMERS
Being available and providing professional service and a personal approach increases customer satisfaction.