We help Sodexo manage fault reporting
In addition to taking all calls, we also help Sodexo receive and log incoming fault reports in their system. For emergency cases, we call out their technicians.
"For us at Sodexo, good service is a fundamental principle. With the help of the Responda Group, our availability and service towards our customers are increasing. Their fault-reporting service enables prompt assistance when needed, whether it concerns reporting a broken refrigerator, ordering new keys or getting help with snow clearance. It is reassuring to know that all matters are handled in accordance with our established procedures and that the customer receives prompt feedback."
About Sodexo
Founded by Pierre Bellon in Marseille in 1966, Sodexo is a global leader in sustainable food and offers services in learning, work, health and leisure. The Sodexo Group is unique through its independence and founder family shareholding, its sustainable business model and its service offering comprising catering services, facilities management services and the employee benefits offered via Pluxee. Sodexo operates in 45 countries and provides services to 80 million people every day.
Read more about Sodexo
Our mission together with Sodexo
Responda Group answers all incoming calls and takes a message if the recipient is busy or unable to answer.
In addition, we assist Sodexo by receiving incoming property-related cases. When a customer calls in and needs assistance, we complete a template linked to Sodexo's fault-reporting system. Once the template is completed, a case is automatically created in their system and an email is sent according to routine.
Matters can vary from ordering new keys to fault reports for refrigerators and matters concerning outdoor environments such as parks or snow clearance on roads. We complete the message templates based on what the matter concerns and, in the event of an urgent matter, we also call out and coordinate technicians or on-call services depending on what time the call comes in.
Within Linde Gas, part of Sodexo, our mission is to assist callers who have ordered LPG cylinders via Linde Gas LPG vending machines. If for any reason the machine does not open even though the customer has ordered an LPG cylinder, we can use an external link to open the hatch so that the customer receives the cylinder they have paid for.