Responda Group has once again been awarded the Trygg Kundkontakt 2025 quality award, which is presented annually by the industry organisation Kontakta. The award is testament to our long-term commitment to high quality and ethical standards within customer service – an accolade Responda Group has held since the award was established in 2015.
A quality label that ensures ethics and professionalism
Trygg Kundkontakt is only awarded to companies that meet Kontakta’s strict requirements, which means, among other things, that we:
- Complies with Kontakta's bylaws and business ethics guidelines.
- Complying with Swedish legislation, current practice and good practice in our operations and customer contact.
- Offers fair working conditions through collective agreements or equivalent pension and insurance cover.
- Ensures a safe and sustainable working environment.
- Handles customer complaints professionally and ensures follow-up of actions.
Quality makes a difference
Customer contact is a crucial part of a well-functioning consumer market and business sector, and the award also aims to increase decision-makers' understanding of the importance of safeguarding reputable operators in the industry.
”We are proud to have once again received the Trygg Kundkontakt 2025 quality award. It is a recognition of our commitment to high quality, ethical customer management and a good working environment. We work every day to ensure that our customers receive secure and professional service, and this award from Kontakta is proof of our dedicated work,” says Marcus Lindqvist, CEO of Responda Group.
About Responda Group
Responda Group is a leading Swedish customer service company. Our 500 employees handle more than 10 million customer contacts annually – for over 2,100 clients. Our passion is to deliver value-creating customer experiences and strengthened relationships through innovative, efficient and high-quality service.
Responda Group was founded in 1992 and has an annual turnover of approximately SEK 350 million with good profitability. The company has operations in Stockholm, Eskilstuna, Kalix, Haparanda, Östersund, and Halden in Norway.
About Contact
Kontakta is a trade and interest organisation for companies and organisations that work with customer service and telesales. By maintaining high quality standards and ethical guidelines, Kontakta aims to create secure and responsible customer contacts on the Swedish market.