Back Office support

We help you take care of administrative tasks so that your organization can spend its time on operational development. By letting our team handle your administration, all information is organized and easily accessible when you need it. For example, entry of customer data, verification, analysis, and management of orders or similar in your database or CRM system. We help you verify product availability, process orders, generate invoices, and ensure accurate billing and shipping information.

Here are some examples of what we can help you with:

• Returns and exchanges: We handle returns or exchanges with any associated registry updates, issuing refunds, and managing the return process from start to finish.
• Inventory management: We keep track of your stock levels, monitor product availability, and inform the relevant departments when items are running low.
• Payment matters: We help you manage payments, including credit card transactions and refunds, and ensure that payment information is correct.
• Registration and archiving: We maintain organized records of your customer interactions, orders, returns, and other relevant information.
• Email management: We respond to customer emails, letters, or other written communication in accordance with your processes and tone of voice, ensuring that cases are handled in a timely manner.
• Social media monitoring and engagement: We manage interactions on your social media platforms, respond to comments and messages, and escalate inquiries as needed.
• Maintenance of documentation and knowledge base: We update or create support articles, publish FAQs, and other information to help customers find solutions on their own through your website.