Real employees answer in your name
418 / 1,000 tokensTrained in your procedures, available in Synergy. Answering calls, taking notes, escalating issues—or resolving them right away.
AI and human
AI handles the volume.
People build the relationship.
With Responda One, you combine AI and human service — for better availability, lower costs, and a smoother customer experience. All in one platform, one invoice.
You choose the channels - everything is included in Responda One
With Responda One, all channels are included at no extra cost. You choose which services you want to activate and customize the solution to fit your business needs. Everything is included when you choose Responda One. No add-ons, no hidden costs.
Human agents respond, connect, and take messages.
AI-driven chat that provides instant answers, 24/7.
Answers the phone, transfers calls and takes messages, around the clock, all year round.
Teams, calendars, AD — we see who is available in real time.
Human agents handle live chat on your website.
Swedish, Norwegian, Danish, Finnish and English - at no additional cost.
Some of our clients:
Start with humans. Scale with AI
You decide the mix — and can change it at any time without a new agreement. Most customers reach 50/50 after three months.
Day 1 you get to know us,
20% AI and 80% human
Month 3: AI takes over evenings and weekends 50% AI and 50% human
Month 6+, AI takes the lead 70% AI and 30% human
Meet our AI agents Tilde and Albin, who are a natural part of Responda One
Tilde
Albin
How it works
A shared capacity pool for all channels.
All channels share the same pool. AI contacts consume less capacity – the more AI, the more contacts fit.
- You control the mix between AI and human
- Full flexibility between channels
- Capacity is dynamically allocated
- No breakdown per service or channel
You decide the mix — and can change it at any time, without a new agreement.
Everything you need – already integrated into Responda One
Built on Synergy – our proven platform.
Responda One is not a new platform. It is a new packaging of our existing infrastructure, which has been deployed since 2018 and today handles routing, agent allocation, and AI orchestration for thousands of customers. This includes all core integrations as standard, allowing you to get started quickly and achieve full impact.
The platform has ready-made integrations with, for example, Active Directory (AD), Microsoft Teams, and calendar sync. This means that the right information is always available, that cases can be handled smoothly, and that the right person is reached at the right time – every time. With Responda One, you get a complete, integrated solution where everything works together – right from the start.
Through integrations, the platform retrieves the necessary information — has a new employee started, is someone on vacation, is someone in a Teams meeting?
Why companies choose Responda One
All communication in one platform
Scalable & flexible
AI & human
increased accessibility
safe AI
Choose a level. Scale whenever you want.
We've made it easy for you to find the right solution by putting together different packages based on your needs. Whether you just need support on an occasional basis or a comprehensive call center service, there's an option that fits your needs.
START
-
Flexible model — pay only for what you actually use. No volume commitment.
VOICE
-
Fixed monthly package with included calls. Choose between four different packages, S / M / L / XL
RESPONDA ONE
-
A platform for all customer communication – regardless of channel. A flexible mix of AI and human. Choose between four different packages, S / M / L / XL
Choose a level. Scale whenever you want.
We've made it easy for you to find the right solution by putting together different packages based on your needs. Whether you just need support on an occasional basis or a comprehensive call center service, there's an option that fits your needs.
START
-
Flexible model — pay only for what you actually use. No volume commitment.
VOICE
-
Fixed monthly package with included calls. Choose between four different packages, S / M / L / XL
RESPONDA ONE
-
A platform for all customer communication – regardless of channel. A flexible mix of AI and human. Choose between four different packages, S / M / L / XL
Take the next step toward a smarter and more efficient customer service
Meet our experts and see how Responda can help you improve accessibility, reduce costs, and create a better customer experience – without unnecessary administration.
Frequently asked questions about AI
Many companies are curious about AI – but also unsure about how difficult it is to get started. Do you need to build advanced integrations? Train models yourself? Hire AI specialists?
Modern AI services are significantly easier to implement than many think. And when AI is built for customer dialogues by people who have worked with customer service for over 30 years, the step is even smaller.
