Emergency preparedness
We are there and help out when needed
We are there and help out when needed
Availability is always important, but if a company is hit by a crisis, availability becomes even more important while the volume of customer contacts increases.
Our employees are trained service professionals who are continuously monitored to ensure quality and efficiency in handling. We take care of the large and often unforeseen volume of contacts that arise during a crisis situation, where we can receive and/or provide information and regularly report status back to clients.
This can be, for example, at:
- Accident & Pandemic: fire, gas leak, transport by air, boat, train, and road traffic, pandemic-related causes
- Threat pictureBomb threat, evacuation, personnel removed from operations
- Technical errorsPower outage, system crash, access issues
- Weather & windNatural disasters: fire, storm, floods
- Success or problemIncreased contacts if a product is in high demand or if a problem has occurred
What can you expect?
ACCESSIBILITY
FLEXIBLE
SATISFIED CUSTOMERS
Here is what some of our clients think
Frequently asked questions about Answering Service
There are several reasons to use an external answering service. With an outsourced answering service, you increase your availability and never miss any important calls while being able to focus on your core business. Our trained service professionals answer your incoming calls and provide your customers with a personal reception.
You decide yourselves what the telephone operators should answer and how your specific calls should be handled. Whether we should transfer calls, take messages, or help with something else. Our professional telephone operators are accustomed to handling a large volume of calls from many different customers.
Through integration with our platform, our telephone operators see the user's status and how calls should be handled. All our employees receive thorough service training and are continuously verified in quality, engagement, and handling to continue developing. If you do not have a switchboard or use a cloud-based switchboard, you can still get relief by routing and forwarding calls to us.
It depends a bit on what you want help with and how extensive a service you want, but usually it takes about 5–10 days. Contact us so we can make a more accurate assessment based on your needs.
Telephone answering and answering service are just two different names for the same service. Both mean that an external company answers phone calls that you yourselves do not have time or are unable to answer.
We have different pricing plans depending on how many calls are to be answered and what you want help with. Contact us or fill out the form so we will help you develop a price quote.
Of course, we can respond around the clock, every day of the year, depending on your needs.