Together with Paulssons Fastigheter, we ensure prompt and efficient assistance to tenants while giving technicians the opportunity to focus on their core tasks.
"Responda Group's fault reporting service has helped us improve our accessibility and flexibility. By outsourcing the reception of issues, we no longer need to have our own staff dedicated to this. This has not only freed up valuable time for our staff, but also enabled an increased focus on offering our tenants a superior service. The result has been a noticeable improvement in customer satisfaction."
About Paulssons Fastigheter
Paulssons Fastigheter is a second-generation, family-owned real estate company operating in the Öresund region with properties in Lund, Löddeköpinge and Hjärup. Its operations comprise commercial property management and residential property management, as well as project development and new residential construction.
Paulssons Fastigheter is a property owner with a high level of commitment to its region and a great deal of care for its tenants. Through its property portfolio, it aims to contribute to active urban development and secure living environments.
Read more about Paulssons Fastigheter
Our mission together with Paulssons Fastigheter
We handle all fault reports that come in to Paulsson Fastigheter. When a tenant contacts us, we gather the necessary information so that the technicians can handle the matter efficiently.
This information is filled in according to a predetermined template that Paulssons Fastigheter has established directly in their system to make it easier for technicians to prioritise cases. In some cases, customer issues can be resolved directly over the phone, where we guide the customer on what to do in order to resolve the issue on their own.
We contribute to:
- Accessibility: By receiving and handling all fault reports, we ensure that tenants quickly get in touch with the right technician and that cases are prioritised efficiently.
- Flexibility: Our service frees up resources by handling case management for Paulssons Fastigheter. This allows their staff to use their time more efficiently and adapt to changing needs.
- Increased customer satisfaction: By relieving Paulssons Fastigheter of administrative tasks, we enable an increased focus on delivering high-quality service to the tenants. This has resulted in an improved customer experience and higher customer satisfaction.