Real employees answer in your name
418 / 1,000 tokensTrained in your procedures, present in Synergy. Taking the call, making notes, escalating — or resolving right away.
AI and human
AI handles the volume.
People build the relationship.
With Responda One, you combine AI and human service - for better accessibility, lower costs, and a smoother customer experience. All in one platform, on a single invoice.
You choose channels – everything is included in Responda One.
With Responda One, all channels are included at no extra cost. You choose which services you want to activate and tailor the solution to your business needs. Everything is included with Responda One – no add-ons, no hidden costs.
Human agents answer calls, transfer them and take messages.
AI-powered chat that provides instant answers, 24/7.
Answers calls, transfers them and takes messages – 24/7.
Teams, calendars, AD — we can see who’s available in real time.
Human agents handle live chat on your website.
Swedish, Norwegian, Danish, Finnish and English – at no extra cost.
Some of our clients:
Start with humans. Scale with AI.
You choose the mix — and can adjust it at any time, with no need for a new agreement. Most customers reach a 50/50 mix of AI and human support within three months.
Day 1: We get to know you
20% AI, 80% human
Month 3: AI handles evenings and weekends 50% AI, 50% human
Month 6+: AI handles the majority 70% AI, 30% human
Meet our AI agents, Tilde and Albin – a natural part of Responda One.
Tilde
Albin
How it works
One shared capacity pool for all channels.
All channels share the same capacity pool. AI interactions use less capacity – so the more AI you use, the more customer interactions you can handle.
- You control the mix of AI and human support
- Full flexibility across channels
- Kapacitet delas dynamiskt
- Ingen uppdelning per tjänst eller kanal
Ni bestämmer mixen — och kan ändra den när som helst, utan nytt avtal.
Allt du behöver – redan integrerat i Responda One
Byggt på Synergy – vår beprövade plattform.
Responda One är inte en ny plattform. Det är en ny paketering av vår befintliga infrastruktur, som driftsatts sedan 2018 och idag hanterar dirigering, agentallokering och AI-orkestrering för tusentals kunder. Här ingår alla centrala integrationer som standard, så att du snabbt kan komma igång och få full effekt.
Plattformen har färdiga kopplingar till exempelvis Active Directory (AD), Microsoft Teams och kalendersynk. Det innebär att rätt information alltid är tillgänglig, att ärenden kan hanteras smidigt och att rätt person nås i rätt tid – varje gång. Med Responda One får du en komplett, integrerad lösning där allt fungerar tillsammans – redan från start.
Via integrationer hämtar plattformen den information som behövs — har en ny medarbetare börjat, är någon på semester, sitter någon i ett Teams-möte?
Varför väljer företag Responda One
All kommunikation i en plattform
SKalbar & flexibel
AI & människa
ökad tillgänglighet
trygg AI
Select your level. Scale whenever you want.
We have made it easy for you to find the right solution by putting together different packages depending on your needs. Whether you just need support on an occasional basis or a comprehensive switchboard service, there is an option that matches your needs.
START
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Rörlig modell — betala bara för det du faktiskt använder. Ingen bindning på volym.
VOICE
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Fast månadspaket med inkluderade samtal. Välj mellan fyra olika paket, S / M / L / XL
RESPONDA ONE
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En plattform för all kundkommunikation – oavsett kanal. En flexibel mix mellan AI och människa. Välj mellan fyra olika paket, S / M / L / XL
Select your level. Scale whenever you want.
We have made it easy for you to find the right solution by putting together different packages depending on your needs. Whether you just need support on an occasional basis or a comprehensive switchboard service, there is an option that matches your needs.
START
-
Rörlig modell — betala bara för det du faktiskt använder. Ingen bindning på volym.
VOICE
-
Fast månadspaket med inkluderade samtal. Välj mellan fyra olika paket, S / M / L / XL
RESPONDA ONE
-
En plattform för all kundkommunikation – oavsett kanal. En flexibel mix mellan AI och människa. Välj mellan fyra olika paket, S / M / L / XL
Take the next step towards a smarter and more efficient customer experience
Meet our experts and see how Responda can help you improve accessibility, reduce costs and create a better customer experience – without unnecessary administration.
Frequently asked questions about AI
Many companies are curious about AI – but also unsure about how difficult it is to get started. Do you need to build advanced integrations? Train models yourself? Hire AI specialists?
Modern AI services are significantly easier to implement than many think. And when AI is built for customer dialogues by people who have worked with customer service for over 30 years, the step becomes even smaller.
