Outsourced customer service with a complete solution!
- Customer service outsourced with us for over 10 years
- End-to-end solution with first-line support and back-office work
- Customer service advisor with sales skills
About Story House Egmont
In 1878, Egmont H Petersen started a printing business in his mother's kitchen on Korsgade in Copenhagen. Over time, the small printworks developed into one of the Nordic region's leading media companies – known today as Story House Egmont. The media house produces all types of media content, from magazines and podcasts to films and events.
Read more about Story House Egmont
Our customer service solution for Egmont
Since 2008, H1 has been responsible for managing Egmont's customer service regarding magazine subscriptions, product orders, and their book clubs. With our all-in-one solution, we manage Egmont's customer service and first-line support. This includes, among other things, back-office work, upselling, support regarding digital issues, and handling enquiries via phone and email.
Customer-relevant competencies
Customer service with an expanded scope of use
Our customer service advisors are certified through training tools to ensure the quality of our delivery to the end customer. This enables us to guarantee good service and high expertise, even in assignments that involve several different types of query. In H1's work with Egmont, we are responsible for:
- Incoming calls and incoming emails
- Post
- Back-office work
- Receives and registers new orders as well as handles cancellations
- Enquiries regarding deliveries of magazines, products, gifts and invoices
- Managing customer data updates
- Answers questions regarding invoices/payments
- Offers support to customers with digital queries
- Delivering up-selling
Staff with sales skills
For Egmont, our customer service advisors work with upselling and therefore need to possess a certain type of sales knowledge. In recruitment, it is therefore important to find people with both sales experience and a burning passion for service and support. During the training process, we ensure that our advisors can deliver both of these elements.