OM RESPONDA GROUP
About us
Responda Group is the leading Nordic player in AI-driven customer experience, always combined with a human touch. Using smart technology and dedicated employees, we help over 2,100 companies, ranging from small businesses to large organisations, create greater accessibility and better quality in every customer interaction.
Responda Group was founded in 1992 and has operations in Stockholm, Eskilstuna, Kalix, Haparanda, Östersund, and Halden in Norway.
+2 100
Satisfied customers
+500
Engaged employees
9 years
Average tenure for customer relationships
5 years
Average length of service for employees
10 million
Customer contacts per year
A journey together – from the first conversation to future possibilities
Responda was founded in 2008 with a clear idea: to transform the industry and create something smarter. The real leap was taken when we acquired Kalix Tele24 – a company that, since 1992, had built up solid experience in telephone answering services. Over time, the vision grew and more companies – Personlig Svarsservice, Call4U, K2C in Sweden and H1 Communication – were acquired. Together we became Responda Group, united by the same drive: to create real value in every customer encounter.
Our journey has always been about people. About listening, understanding and strengthening the bonds between companies and their customers. Every assignment is a part of our history – and every call we facilitate carries with it our commitment and our care.
This is our promise to you: We are always close at hand – we are there when you need us, with dedication and expertise. We deliver quality that can be felt – every encounter counts, and we make sure it shows. We build partnerships that engage – through dialogue, trust and mutual development. And we think long-term – with sustainable solutions for both people and businesses.
And we are not stopping there. With AI as a natural part of our development, we are taking the next step – without losing the human touch. For us, AI is not about replacing people. It is about empowering our employees with powerful tools to succeed, and about creating faster, smarter and even more personal experiences for every customer. We simply use AI to make the customer experience even better. We carry the strength of our history with us, we cherish the encounters between people – and we look forward with curiosity and faith in the future.
Together we create the customer experiences of the future – every day and at every encounter.