Customer service advisor who takes the customer journey all the way!
- Customer service adviser with sales skills
- Certified competence through our ISO certifications
- Agents who, through training, possess skills in travel sales
About Trainplanet
The platform provided by Trainplanet is a train travel booking site for both domestic and international trips. There, businesses and individuals alike can search for and book train routes around Europe. Trainplanet's aim is to offer travellers the simplest and most efficient way to book domestic and international train travel.
“The objective is as it has always beento offer travellers the easiest and most efficient way to travel domestically and internationally by train. This includes supporting customers and travellers with the information and inspiration they need.” Trainplanet
The booking platform was founded in 2014 and became the market leader in 2016 when they founded Interail.se. In 2019, H1 took over customer service to provide a service function that operates as both customer support and travel agent.
Read more about Trainplanet
Our customer service solution for Trainplanet
Our customer service agents act as travel consultants in addition to their role as general customer service support. They sell leisure travel, business travel, group travel and conference trips – and the service also offers ready-made packages where our staff put together individual solutions according to preferences, as well as cancellation insurance. Through our training tool, they are highly knowledgeable about the service delivered by Trainplanet and are trained to help travellers with journey planning and train booking – both over the phone and via email.
“Domestic travel can be booked with ease from all of Sweden's train operators directly through the website. For a more personal touch, Tågbokningen.se also offers the option to contact our competent travel consultants and book your journey via either email or telephone.”
Customer-relevant competencies
Customer service adviser with sales skills
For Trainplanet, the customer service representative plays a central role as a travel salesperson and therefore needs to possess a certain type of sales knowledge. In recruitment, it is consequently important to find people with both sales experience and a burning interest in service and support. During the training process, we ensure that our employees can deliver both of these elements.
Certified competence
Through H1's training tool, we ensure certified competence among our employees and guarantee a good service and a great customer experience. This is complemented by the ISO certifications held by H1, which among other things ensure a high-quality onboarding process. Our ISO certifications demonstrate work carried out according to established standards, ensuring a good delivery.
"We at Responda Group are very pleased to be involved, and to contribute, to the development of climate-smart travel by making bookings easier for travellers."