Together with Profundo, we are developing services for donor organisations!
- Contributes to an all-in-one solution for the membership and fundraising market
- Experience of working in various CRM systems
- Agents with extensive knowledge of the brands they represent
Deep Om
Profundo Fundraising AB develops CRM systems and services for the membership and fundraising sector in Sweden and Norway. With solid expertise in the field, they help a variety of organisations in their work. Their clients include WWF, SSRS and the Breast Cancer Association.
Profundo Fundraising AB was formed in 2022 in Sweden but has a long history under the company names PressData i Stockholm AB and Flowy Information AB. In Norway, Profundo A/S has been active for 35 years.
Read more about Deep.
Our customer service solution for Profundo
Managing an organisation's members and donors requires sound knowledge of what the various brands stand for and an understanding that you represent that brand in your customer service interactions. In close collaboration, ProFundo and H1 have developed and refined their partnership over the years to provide the best possible service to member and donor organisations.
Our customer service agents handle several different types of cases, such as questions about the organisation, how to make a donation and what it means to become a member. We handle cases that come in via telephone and email, as well as back-office administration such as sending out memorial and tribute gifts, entering members, and registering payments. This provides a donor service that takes care of the whole picture with the aim of strengthening the relationship between the donor/member and the organisation.
”H1 is an important part of our offering for delivering a comprehensive solution to the membership and fundraising market. Through close collaboration and the exchange of ideas, we can jointly develop services for our clients.”
Customer-relevant competencies
Dedicated staff
In this assignment, we have several staff members dedicated to Profundo who are experts in all types of tasks within this assignment and have extensive experience in working with donor care. We develop routines for customer management and provide input on how the CRM system can be developed to become even better.
Flexible systems
H1 has over 10 years of experience in the fundraising industry and has developed this work together with Profundo over the years. The industry has constantly grown and evolved, especially within CRM systems and payment solutions. At H1, we have extensive experience of working in various CRM systems – and the knowledge of being an important part of system migrations where input from customer service is of great importance.
”Being able to work on a commission with so many different parts where we get to be part of the whole is exciting, and our knowledge of CRM systems will come in very handy here. Furthermore, it is a privilege to get to work with this type of important assignment.”