What happens when the customer not only needs an answer – but also further help? We are now launching Responda One Go, a new service for companies that want us to be able to take the next step in the customer query. Traditional answering services meet an important need: someone answers when the customer calls, takes a message or transfers the call. But …
The customer service industry has got stuck in a false dichotomy: AI or human. But the companies that are actually succeeding in improving their customer dialogue are doing the exact opposite — they are building a customer journey where AI and human solve different parts of the same problem. The question is no longer whether AI should replace human agents. The question is where in the customer journey each party does the most …
AI and human in customer dialogue – why the hybrid model wins Read More »
Many companies want to take advantage of AI in customer service, but do not really know where to start. Autumn is a perfect time to review processes, availability and customer experience. At the same time, it is important to remember that AI works best when combined with human expertise. Use the checklist below to assess how ready your …
Checklist: How to get started with AI in customer service and answering services Read More »
A two-minute phone call can cost close to half an hour in lost concentration. At the same time, many people are interrupted multiple times every day. New research shows that the consequences extend far beyond productivity – affecting both the quality of the work and employee wellbeing. Here are the reasons why a growing number of companies are reviewing how they handle incoming …
Many companies are curious about AI – but also uncertain about how difficult it is to get started. Do you need to build advanced integrations? Train models yourself? Hire AI specialists? The short answer is: no. Modern AI services are considerably easier to implement than many think. And when AI is built for customer dialogues by people who have worked with …
An AI receptionist makes it possible to be available without being interrupted. In this guide, you will get a practical method for how you can receive all incoming calls, sort them correctly and choose for yourself when you follow up using an AI receptionist and human answering service. The goal is: no missed calls fewer interruptions better structure in customer contact What …
AI receptionist: Never miss a call and enjoy peace and quiet at work Read More »
An increasing number of companies are investing in AI-based telephony solutions and AI receptionists to streamline customer service and improve accessibility. With the right solution, businesses can answer more calls, reduce telephone queues and provide customers with round-the-clock help. However, despite the potential, many organisations do not achieve the impact they had hoped for. Here are seven common mistakes companies …
AI receptionist in customer service - 7 common mistakes companies make Read More »
The front line has become mission-critical. For many law firms, the telephone is still the most important gateway to new matters. It is often here that the first contact takes place – when a potential client is in a high-pressure situation and quickly needs legal help. At the same time, the lawyer's working day has become more intense, with more meetings, negotiations and tighter deadlines. The result? …
Answering service for law firms: the modern frontline – humans, AI or hybrid? Read More »
Responda Group is a leading player in AI-driven customer experience, always with a human presence. Using smart technology and dedicated employees, we help over 2,100 companies, from small businesses to large organisations, create higher accessibility and better quality in every customer contact.