Many companies are curious about AI – but also uncertain about how difficult it is to get started. Do you need to build advanced integrations? Train models yourself? Hire AI specialists? The short answer is: no. Modern AI services are considerably easier to implement than many think. And when AI is built for customer dialogues by people who have worked with …
An AI receptionist makes it possible to be available without being interrupted. In this guide, you will get a practical method for how you can receive all incoming calls, sort them correctly and choose for yourself when you follow up using an AI receptionist and human answering service. The goal is: no missed calls fewer interruptions better structure in customer contact What …
AI receptionist: Never miss a call and enjoy peace and quiet at work Read More »
When something in the home does not work, the tenant wants to get quick help and feel confident that the matter is being taken seriously. With video support, they can easily show the problem directly via mobile and get real-time guidance – often with a solution already during the first call. This creates a positive and modern service experience that strengthens confidence in …
Guide: Video support for fault reporting in residential properties Read More »
Implementing a callback in customer service is a simple way to reduce telephone queues, smooth out workloads and give customers a smoother experience. But for the function to truly deliver, it needs to be well thought out – from when it is activated to how the call-back is carried out and followed up. In this guide, you get concrete steps to …
Guide: How to set up an effective callback function Read More »
Are you thinking about procuring a customer service solution? There is a lot to consider when setting requirements prior to a procurement. At Responda Group, we have worked for over 30 years to deliver customer service to a wide variety of clients. We have compiled the things that can be good to include in a procurement for…
10 things to consider when procuring customer service Read More »
After many years in the industry, we have seen the most common mistakes companies make when outsourcing all or part of their customer service to an external supplier. Here are some of our tips on what you should consider: 1. Careful selection of a partner Choose a supplier with a strong track record and solid experience in the industry. …
Tips to consider when outsourcing customer service Read More »
With over 30 years of experience in improving accessibility for our clients and delivering outstanding service to their customers, we have gathered our top tips to help you enhance the customer experience and thereby increase customer satisfaction. 1. Implement a multi-channel communication strategy: Offer your customers multiple communication channels to contact your company, such as telephone, …
5 tips for increasing accessibility for your customers Read More »
There are a variety of ways in which a customer service department can work with upselling and anti-churn without the customer feeling that they are being forced into an offer. Upselling is not primarily about selling in the traditional sense, but is often about presenting an offer in a good way with the right timing. It ...
There are several KPIs that are important to take into consideration when measuring and evaluating your customer service. The most common ones are CES, CSAT and NPS. As a result of digitalisation, the KPI ”First contact resolution” has also become an increasingly important KPI in customer service. Here are the reasons why: Customer satisfaction: When an issue is handled …
Why is ”First Contact Resolution” a valuable KPI in customer service? Read More »
To succeed with digitalisation, a well-planned and strategically executed process involving several key factors is required. The most important of these is to keep the customer in focus. Creating digital services where customers can manage their own matters is important for creating a good customer experience. If digitalisation is carried out without having the customer in …
What is required to succeed with digitalisation? Read More »
Responda Group is a leading player in AI-driven customer experience, always with a human presence. Using smart technology and dedicated employees, we help over 2,100 companies, from small businesses to large organisations, create higher accessibility and better quality in every customer contact.