What happens when the customer not only needs an answer – but also further help? We are now launching Responda One Go, a new service for companies that want us to be able to take the next step in the customer query. Traditional answering services meet an important need: someone answers when the customer calls, takes a message or transfers the call. But …
Responda Group is launching Responda One, an all-in-one customer dialogue solution that brings together telephony, chat, AI and human service in a single operational flow. The solution is built on Responda's own platform, Synergy, which currently handles over 400,000 customer contacts every month. With Responda One, companies can combine AI and human agents in the same solution – without changing …
Responda Group continues its investment in AI-driven customer service solutions and is now launching Klara – an AI Knowledge Base that enables both customers and employees to find the right information instantly. Klara is developed to gather, structure and make the organisation's collective knowledge accessible in a simple and user-friendly way. By combining AI technology with Responda Group's...
Responda Group is strengthening its AI offering and launching Albin – an AI-based chat and voice assistant that handles customer dialogues directly on the customer's website, with a seamless handover to human advisors when required. The launch comes at a time when AI is rapidly replacing traditional software layers within customer service. Responda Group is taking a clear position in the shift – from tools to …
Responda Group launches Albin – an AI chat with human backup Read More »
Responda Group is launching Tilde, a new AI receptionist where AI and human service work together to make customer interactions more accessible, professional and efficient. With Tilde, companies get a receptionist that answers around the clock – without queues, without waiting and without missed calls – while also knowing when it is time to hand over to a …
– A simpler, clearer and more value-creating solution prepared to meet tomorrow's demands. Responda Group is today launching a new and improved packaging of its Answering Service. With three distinct packages, it becomes easier for companies and organisations to choose the right solution based on their needs – from basic support to a comprehensive solution with the option to …
Responda Group launches new packaging for Svarsservice Read More »
At Responda Group, we see AI as a powerful tool for raising the level of service, streamlining workflows and meeting customers' increased demands for fast and accessible support – without compromising on quality. Our AI strategy is not about replacing humans, but about freeing up time for what truly creates value: empathetic, solution-oriented customer dialogues. The goal …
AI – for better service and increased efficiency Read More »
Transcription is the foundation of smart AI solutions – but what happens to privacy along the way? We find ourselves in a tech revolution where AI is not only changing how we work – but also how we listen, analyse and understand our conversations. In customer service, AI agents are fundamentally transforming the industry. They are fast, efficient and accessible …
AI agents in customer service – a technological leap that requires an ethical foothold Read More »
Responda Group has once again been awarded the Trygg Kundkontakt (Secure Customer Contact) 2025 quality award, which is presented annually by the industry organisation Kontakta. The award is proof of our long-term commitment to high quality and ethical standards in customer service – an award Responda Group has held since the award was established in 2015. A quality label that ensures ethics and professionalism, Trygg Kundkontakt is only given to …
Responda Group is awarded the Trygg Kundkontakt 2025 quality award Read More »
Responda Group, a leading player in outsourced customer service, is opening a new production office in Ebbepark, Linköping. The office, which is scheduled to open in early January, is initially expected to create around 40 new jobs in customer service, with a planned expansion to approximately 100 employees during the course of next year. Responda Group sees Linköping as a strategically important location for expansion, with …
Responda Group is establishing a presence in Linköping – 40 new jobs are being created Read More »
Responda Group is a leading player in AI-driven customer experience, always with a human presence. Using smart technology and dedicated employees, we help over 2,100 companies, from small businesses to large organisations, create higher accessibility and better quality in every customer contact.