VAFO Sweden
We help VAFO Sweden with everything from being their Answering service to training their customer service team in case management using Zendesk (a ticketing system), for both consumers and retailers of VAFO's products.
Case study
Paulssons Fastigheter
"Responda Group's fault reporting service has helped us improve our accessibility and flexibility. By outsourcing the reception of issues, we no longer need to have our own staff dedicated to this. This has not only freed up valuable time for our staff, but also enabled an increased focus on offering our tenants a superior service. The result has been a noticeable improvement in customer satisfaction."
Sodexo
We Help Sodexo Manage Fault Reports In addition to handling incoming calls, we support Sodexo by receiving and registering fault reports directly in their system. When an urgent issue arises, we immediately contact the appropriate technician to ensure it is handled quickly. “Providing excellent service is a fundamental principle for us at Sodexo. With Responda Group’s support, we are able to increase our availability …
Blomsterlandet
Responda Group gives Blomsterlandet greater flexibility and reduces the workload for its in-house customer service team Responda Group supports Blomsterlandet’s internal customer service team by handling incoming customer enquiries by phone and email. “Responda Group is responsive, flexible, easy to work with, and proactive in suggesting improvements.” David Smedman, Head of Sales Support & Customer Service, Blomsterlandet About Blomsterlandet Blomsterlandet is a Swedish retail chain with 63 stores, from Malmö in the south to Luleå in the north.
Story House Egmont
Outsourced Customer Service with a Complete Solution More than 10 years of outsourced customer service with us A complete solution combining first-line support and back-office services Customer service professionals with strong sales skills About Story House Egmont Egmont H. Petersen founded a printing company in his mother’s kitchen on Korsgade in Copenhagen in 1878. Over time, the small printing business grew into one of the Nordic region’s leading media companies. Today, Story House Egmont is part of Egmont and develops and publishes content across a wide range of media and platforms.
Trainplanet
Customer Service That Supports the Entire Customer Journey Customer service professionals with strong sales skills Quality-assured expertise supported by our ISO certifications Specially trained agents with expertise in travel sales About Trainplanet Trainplanet provides an online booking platform for train travel, covering both domestic and international journeys. The platform enables businesses and private travellers to search for and book train routes across Europe. Trainplanet’s ambition is to make train travel easier and more accessible by simplifying the process of finding and booking journeys across multiple destinations and operators.
Deep
Together with Profundo, we develop customer service solutions for fundraising organisations Part of a complete solution for membership and fundraising organisations Extensive experience working across different CRM systems Dedicated agents with in-depth knowledge of the brands they represent About Profundo Profundo Fundraising AB develops CRM systems and service solutions for membership and fundraising organisations in Sweden and Norway. With extensive expertise in the sector, Profundo helps organisations manage and develop their relationships with members and donors.
Kinto Share
Tailored Customer Service Solution A complete customer service solution with first-line support Rapid growth for KINTO, with call volumes increasing fivefold since 2019 A dedicated team working exclusively with KINTO About KINTO Share KINTO launched in Sweden in 2019 as Toyota’s mobility brand, with a vision to make mobility accessible to everyone. Its services include KINTO Flex, a car subscription service, and KINTO Share, a car-sharing service for both private and business customers. Since its launch, KINTO has continued to grow, expanding both its fleet and network of locations.
Bonnier
Tailored customer service solution Customer service for Sweden's largest book club Tailored chat function H1“s first customer service client! “We at Bonnier have had our customer service, as well as a good deal of administrative
Vattenfall
“Outsourcing makes us more efficient” Vattenfall is a European energy company with around 19,000 employees. For more than 100 years, the company has electrified industries, supplied energy to people’s homes, and helped modernise the way we live through innovation and collaboration. Today, Vattenfall is working towards its ambition of enabling fossil-free living within one generation. The Need Vattenfall needed a flexible and reliable customer service solution that could provide additional capacity when needed, while maintaining a consistently high level of service.