Latest News

Responda Group is launching Responda One, a comprehensive solution for customer engagement that brings together phone, chat, AI, and human service into a single operational workflow. The solution is based on

Responda Group continues its investment in AI-driven customer service solutions and is now launching Klara – an AI Knowledge Base that enables both customers and

Responda Group strengthens its AI offering and launches Albin – an AI-based chat and voice assistant that handles customer dialogues directly on the customer's website, with seamless handover to

Responda Group launches Tilde, a new AI receptionist where AI and human service work together to make customer encounters more accessible, professional, and efficient. With Tilde, you get

– A simpler, clearer, and more value-generating solution prepared to meet tomorrow's demands. Responda Group is launching a new and improved packaging of its Answering Service today.

At Responda Group, we see AI as a powerful tool for raising the level of service, streamlining workflows, and meeting customers' increased demands for fast and accessible

Transcription is the foundation for smart AI solutions – but what happens to privacy along the way? We are in a technological revolution where AI is not only changing

Responda Group has once again been awarded the Trygg Kundkontakt 2025 quality award, which is annually presented by the industry association Kontakta. The award is proof of our long-term commitment to

Responda Group, a leading player in outsourced customer service, is opening a new production office in Ebbepark, Linköping. The office, which is scheduled to open in early January, is initially expected

Responda Group, previously best known for its answering service, has reached a new milestone: the company's customer service has now grown larger than the answering service in terms of

Responda Group, a leading player in customer service and answering services, is pleased to announce that the company has passed a significant milestone with over two million answered

Responda Group, a market-leading provider of answering and customer service solutions in the Nordic region, is intensifying its growth journey with a new acquisition that further strengthens its market position.

The acquisition of K2C in Sweden AB (”K2C”) is expected to create synergies that will benefit both existing and new customers through improved service, greater flexibility and

Responda Group AB, a leading player in answering and customer services in the Nordic region, announces today that it has successfully completed the acquisition of Call4U Solution Center AB

Responda Group, a leading provider of outsourced answering and customer service, today announces a strategic change in its geographical presence by consolidating production in Norrbotten to

Responda Group, a leading provider of answering and customer service, has agreed to acquire H1 Communication (”H1”), a Nordic BPO company with an impressive customer base and

Responda Group is a leading Swedish customer service provider, and they announced today that they have agreed to acquire Personlig svarsservice AB, thereby strengthening their

Responda Group, a leading Swedish customer service provider for small and medium-sized enterprises, has signed an agreement today with IK Partners (“IK”) IK Small Cap

Responda Group receives the Secure Customer Contact award for the 9th consecutive year. Secure Customer Contact is awarded annually by the industry association Kontakta and is a label for ethical customer contacts.