A flexible platform for your entire customer dialogue
AI takes care of the volume. Humans ensure the quality.
Built to scale with you.
- 24/7
- GDPR
- Nordic delivery
- Human backup
Real employees answer in your name
418 / 1,000 tokensTrained in your procedures, present in Synergy. Taking the call, making notes, escalating — or resolving right away.
+2 100
Satisfied customers
+500
Engaged employees
9 years
Average tenure for customer relationships
10 million
Customer contacts per year
+30 years
experience
Sw/No
Swedish expertise, delivery throughout the Nordic region
Choose the help you need
Start with what you need today and scale up over time.
We will reply for you
Professional AI-powered answering service. We take calls and chats – just as if we were sitting in your office.
We run your customer service
Dedicated team working within your systems, enhanced by AI-driven quality assurance and knowledge management.
We make you smarter
Standalone AI tools that enhance existing organisations – without the need to change your systems or processes.
Some of our clients:
Some of our clients:
NEWS!
Responda One Go
When an answer is not enough.
We take the customer dialogue further – from query to booking, fault report or resolved case.
Meet Tilde, Albin and Klara, who use AI to improve your customer experience
Tilde
Albin
Klara
Take the next step towards a smarter customer experience
Meet our experts and see how Responda can help you improve accessibility, reduce costs and create a better customer experience – without unnecessary administration.
Safe AI - Always with human backup
Secure AI with us is built on secure data management and full GDPR compliance. Our AI solutions always operate with human backup and clear control. This delivers an efficient customer experience without compromising on security, quality, or trust.
Select your level. Scale whenever you want.
We have made it easy for you to find the right solution by putting together different packages depending on your needs. Whether you just need support on an occasional basis or a comprehensive switchboard service, there is an option that matches your needs.
VOICE
from SEK 1,950 / month
Fixed monthly package with included calls. S / M / L / XL
RESPONDA ONE
from £4,600 / month
A platform for all customer communication. AI + human. S / M / L / XL
Quality Assurance with AI - Responda Group CI
With Responda Group CI, we are taking quality assurance to the next level. Through AI-based call analysis, call monitoring and follow-up are automated – and every customer call is analysed quickly, objectively and consistently in Nordic languages and English.
AI where it does the most good
Our AI solutions automate recurring queries, guide customers correctly and quality assure customer dialogues. When an issue requires human judgment, our staff take over. That is why Responda can combine high availability with reliable delivery.
This is what our clients think
"Responda Group's fault reporting service has helped us improve our accessibility and flexibility. By outsourcing the reception of issues, we no longer need to have our own staff dedicated to this. This has not only freed up valuable time for our staff, but also enabled an increased focus on offering our tenants a superior service. The result has been a noticeable improvement in customer satisfaction."
"Responda Group are responsive, flexible, easy to work with and come up with great suggestions of their own.”
"For us at Sodexo, good service is a fundamental principle. With the help of the Responda Group, our availability and service towards our customers are increasing. Their fault-reporting service enables prompt assistance when needed, whether it concerns reporting a broken refrigerator, ordering new keys or getting help with snow clearance. It is reassuring to know that all matters are handled in accordance with our established procedures and that the customer receives prompt feedback."
Respond One. One invoice. All channels. Tokens as currency.
Real employees answer in your name
418 / 1,000 tokensTrained in your procedures, present in Synergy. Taking the call, making notes, escalating — or resolving right away.
Token model
Book a demo today
A Nordic partner for the customer contact of the future
