Kalix Tele24 och Personlig Svarsservice är numera en del av Responda Group. Välkommen till oss!

CUSTOMER SERVICE

kundservice

Your customers deserve the best customer experience

It has never been more important to nurture your customers and be available where they are. Studies show that companies known for their amazing customer service create happier customers, more business, and more loyal customers.

Can an outsourcing partner be as good as an in-house business? Yes, even better. Customer service in all forms is our profession and customer focus engage the entire business.

Over 30 years of experience

With over 30 years of experience delivering profitable and value-creating customer service for a variety of companies, we assist our clients with customer insights and development, which contributes to business value.

 

To make it easier for our customers, we have divided our customer service into several parts depending on how extensive a service you need. We adapt the solution to your needs, where we can fully or partially work as your customer service. Our technology platform makes it possible to handle cases in all channels such as e.g. phone, e-mail, chat, and social media – in what is known as omnichannel. In addition, we work on current systems for you and your business. Our employees are specially trained to understand your business and mission to help your customers in the best way.

 

We create flexible solutions that suit your business and your short- and long-term needs. Via our technology platform, you can offer your customers world-class customer service. We are a modern and forward-leaning partner who makes data-driven decisions and helps you drive digitization to continue simplifying and streamlining the customer journey.

Why you should outsource your customer service:

DATA-DRIVEN

Through our expertise and data-driven operations, we help you understand and analyze your customers' behavior. This provides you with the insights you need to make quicker and smarter decisions.

EFFICIENCY

Working with professional, efficient, and high-quality customer service leads to increased revenue through upselling and repeat customers.

CUSTOMER SATISFACTION

Being available on the requested channels and offering a simple and excellent customer journey creates satisfied customers. Satisfied customers are loyal and make your brand stand out.

Contact us

+46 10 - 184 00 00

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