YOUR PARTNER FOR VALUE CREATING CUSTOMER SERVICE
We are experts in customer service and future service solutions.
We create the service solutions of the future.
The fact that it is easy to get in touch with a company and get your case resolved has never been more important, and the businesses that focus on customer satisfaction and experience succeed best. Working with a committed outsourcing partner is a simple and effective way to get there.
Responda Group is a service expert, and we help our clients by being the face where we meet and help end customers either by solving matters end-to-end or by navigating to the right person and functioning internally at the client.
Outsourcing is not only about becoming more cost-effective and focused. It is also about investing in the customer experience where we, as your committed outsourcing partner, focus on efficiency and flexibility to help your business maintain and maximize its position in the market. You become available and offer fantastic service to your customers.
+3,500
SATISFIED Customers
+600
DEDICATED EMPLOYEES
9 years
AVERAGE TIME FOR CUSTOMER RELATIONS
6 years
AVERAGE EMPLOYEE PERIOD
10 mil
CONTACTS ANNUALLY
About Responda Group
Responda Group is a leading Swedish customer service provider. Our 600 employees handle more than 10 million customer contacts annually – for more than 3,500 clients. Our passion is to provide value-added customer experiences and strengthen relations through innovative, effective, and qualitative customer service. Responda Group was founded in 1992 and has a yearly turnover of about 300 MSEK with good profitability. The company has operations in Stockholm, Eskilstuna, Kalix, Haparanda, Östersund, Arbrå, Ronneby and Halden in Norway.
