A flexible platform for your entire customer dialogue
AI takes care of the volume. Humans ensure the quality.
Built to scale with you.
- 24/7
- GDPR
- Nordic delivery
- Human backup
Real employees answer in your name
418 / 1,000 tokensTrained in your procedures, available in Synergy. Answering calls, taking notes, escalating issues—or resolving them right away.
+2 100
Satisfied customers
+500
Engaged employees
9 years
Average duration of customer relationships
10 million
Customer contacts per year
+30 years
experience
Sv/No
Swedish expertise, delivery throughout the Nordic region
Choose the help you need
Start with what you need today and scale up over time.
We will answer for you
Professional AI-powered answering service. We take calls and chats – just as if we were sitting right in your office.
We run your customer service
Dedicated team working in your systems, enhanced by AI-driven quality assurance and knowledge management.
We make you smarter
Standalone AI tools that enhance existing organizations – without the need to change your systems or processes.
Some of our clients:
Some of our clients:
NEW!
Responda One Go
When one answer is not enough.
We take the customer dialogue further – from inquiry to booking, fault report, or resolved case.
Meet Tilde, Albin, and Klara, who are improving your customer experience with AI
Tilde
Albin
Klara
Take the next step toward a smarter customer experience
Meet our experts and see how Responda can help you improve accessibility, reduce costs, and create a better customer experience – without unnecessary administration.
Safe AI - Always with a human backup
For us, secure AI is based on safe data management and full GDPR compliance. Our AI solutions always operate with human oversight and clear control. This ensures an effective customer experience without compromising security, quality, or trust.
Choose a level. Scale whenever you want.
We've made it easy for you to find the right solution by putting together different packages based on your needs. Whether you just need support on an occasional basis or a comprehensive call center service, there's an option that fits your needs.
START
Starting at 995 SEK/month
Flexible model – only pay for what you actually use.
VOICE
fr. 1 950 kr / mån
Fixed-price monthly plan with included calls. S / M / L / XL
RESPONDA ONE
from SEK 4,600 / mo
A platform for all customer communications. AI + humans. S / M / L / XL
Quality Assurance with AI - Responda Group CI
With Responda Group CI, Conversational Intelligence, we are taking quality assurance to the next level. Through AI-based call analysis, call monitoring and follow-up are automated – and every customer call is analyzed quickly, objectively, and consistently in the Nordic languages and English.
AI Where It's Most Useful
Our AI solutions automate recurring inquiries, guide customers in the right direction, and ensure the quality of customer interactions. When an issue requires human judgment, our employees take over. That’s why Responda can combine high availability with reliable service.
Here's what some of our customers have to say
""Responda Group's issue reporting service has helped us improve our availability and flexibility. By outsourcing the handling of service requests, we no longer need to have our own staff dedicated to this task. This has not only freed up valuable time for our staff, but also allowed us to focus more on providing our tenants with superior service. The result has been a noticeable improvement in customer satisfaction.""
""Responda Group is responsive, flexible, easy to work with, and offers its own great suggestions."”
"For us at Sodexo, good service is a fundamental principle. With the help of Responda Group, our availability and service towards our customers are enhanced. Their fault-reporting service enables prompt assistance when needed, whether it concerns reporting a broken refrigerator, ordering new keys, or getting help with snow removal. It is reassuring to know that all matters are handled according to our established routines and that the customer receives prompt feedback."
Responda One. One invoice. All channels. Tokens as currency.
Real employees answer in your name
418 / 1,000 tokensTrained in your procedures, available in Synergy. Answering calls, taking notes, escalating issues—or resolving them right away.
Token model
Book a demo today
A Nordic partner for the customer service of the future
