AHT – en förlegad KPI eller ett viktigt verktyg?
AHT (Average Handling Time) har länge varit ett viktigt verktyg för kontaktcenter för att mäta hanteringstiden för uppdraget, ärendetypen och individen, men har måttet spelat …
AHT (Average Handling Time) har länge varit ett viktigt verktyg för kontaktcenter för att mäta hanteringstiden för uppdraget, ärendetypen och individen, men har måttet spelat …
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