Vad innebär en modern kundupplevelse eller CX?
Det pratas mycket om CX just nu, men vad är det och vad innebär det? Vi bad Responda Groups Kundserviceexpert, Christine Sivertsson berätta mer om …
Det pratas mycket om CX just nu, men vad är det och vad innebär det? Vi bad Responda Groups Kundserviceexpert, Christine Sivertsson berätta mer om …
Historiskt sett har begreppet kundupplevelse enbart setts som kontaktcentrets ansvar, men idag förstår allt fler vikten av att kundupplevelsen är en integrerad del av hela …
Kundservice vs kundupplevelse – hur skapar man en helhet? Läs mer »
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